Overclock.net › Forums › Mobile Computing Forum › Laptops and Netbooks › Optical Drive Not Working
New Posts  All Forums:Forum Nav:

Optical Drive Not Working

post #1 of 4
Thread Starter 
Okay guys, please bear with me for probably sounding pretty confusing. I'm not really that great with computers but I'm having a problem with my laptop's optical drive. I have a Dell Studio 1537, running Windows 7 64 bit (if that helps?). I was trying to burn a CD. I put the disc in and it spun as usual, but nothing registered. When I manually went to My Computer and selected CD Drive a message came up telling me to insert a disc. I thought maybe something was wrong with the blank disc i put in, but after trying several other CDs and a DVD nothing worked. I've gone to device manager and tried uninstalling and reinstalling the optical drive (a TSSTcorp DVD+-RW TS-T633A ATA Device) but I was left with the same result. Also, in device manager the icon near the device name has a yellow triangular exclamation mark over it, which I am assuming means there is some major issue.

I've gone to Dell's website and tried installing the firmware for my device, which is: TSST TS-T633A 12.7mm Slotload 8x DVDRW

http://support.dell.com/support/down...&fileid=323326

But when I do this, it says next to the "Select Drive" option, "Drive Not Found" and I am unable to download anything.

I also did a fairly recent system restore, but that did nothing either. Is there anything else I can try?

Thanks so much.
post #2 of 4
Sounds to me like the drive is faulty, in device manager, right click the device and click properties,
What does the device status say? Check for any physical obstruction inside the device. Try updating the driver otherwise get it replaced, hopefully you still have warranty, every dell laptop comes with a code that you can use to check the warranty.
I doubt it will not be a connection issue as it is detected by the system.
     
CPUMotherboardGraphicsRAM
I7 920 D0 @ 4.2Ghz Gigabyte X58A-UD3R MSI HD5970 @ 950MHz & 1250MHz Mem 12GB Corsair Vengeance 8-8-8-24 
Hard DriveOptical DriveCoolingCooling
SanDisk Xtreme 240GB Who Cares? Custom Loop Black Ice GT Stealth 360mm Rad 
CoolingCoolingCoolingCooling
Black Ice GT Stealth 240mm Rad Laing DDC-1+ Pump EK Waterblocks 10335 EK-Supreme Highflow CPU Bl... EK-FC5970  
OSMonitorKeyboardPower
Win 7 Ultimate X64 Samsung Syncmaster 2494 Steelseries 6Gv2 XFX Pro 850W Silver 88%Eff 
CaseMouse
Xigmatek Elysium Steelseries Xai 
CPUMotherboardGraphicsRAM
I7 920 D0 @ 4.2Ghz Gigabyte X58A-UD3R XFX HD 5970 @ 950MHz 12GB Corsair Vengeance 8-8-8-24 
Hard DriveOptical DriveCoolingOS
SanDisk Xtreme 240GB Who Cares? Corsair H80 Win 7 Ultimate X64 
MonitorKeyboardPowerCase
Syncmaster 2494 Steelseries 6Gv2 XFX Pro 850W Silver 88%Eff CoolerMaster CM690 
Mouse
Logitech G500 
CPUMotherboardGraphicsRAM
I7 920 D0 @ 4.2Ghz Gigabyte X58A-UD3R XFX HD 5970 @ 950MHz & 1250MHz Mem 12GB Corsair Vengeance 8-8-8-24 
Hard DriveOptical DriveCoolingOS
SanDisk Xtreme 240GB Who Cares? Custom Loop Win 7 Ultimate X64 
MonitorKeyboardPowerCase
Samsung Syncmaster 2494 Steelseries 6Gv2 XFX Pro 850W Silver 88%Eff HAF 922 
Mouse
Steelseries Xai 
  hide details  
Reply
     
CPUMotherboardGraphicsRAM
I7 920 D0 @ 4.2Ghz Gigabyte X58A-UD3R MSI HD5970 @ 950MHz & 1250MHz Mem 12GB Corsair Vengeance 8-8-8-24 
Hard DriveOptical DriveCoolingCooling
SanDisk Xtreme 240GB Who Cares? Custom Loop Black Ice GT Stealth 360mm Rad 
CoolingCoolingCoolingCooling
Black Ice GT Stealth 240mm Rad Laing DDC-1+ Pump EK Waterblocks 10335 EK-Supreme Highflow CPU Bl... EK-FC5970  
OSMonitorKeyboardPower
Win 7 Ultimate X64 Samsung Syncmaster 2494 Steelseries 6Gv2 XFX Pro 850W Silver 88%Eff 
CaseMouse
Xigmatek Elysium Steelseries Xai 
CPUMotherboardGraphicsRAM
I7 920 D0 @ 4.2Ghz Gigabyte X58A-UD3R XFX HD 5970 @ 950MHz 12GB Corsair Vengeance 8-8-8-24 
Hard DriveOptical DriveCoolingOS
SanDisk Xtreme 240GB Who Cares? Corsair H80 Win 7 Ultimate X64 
MonitorKeyboardPowerCase
Syncmaster 2494 Steelseries 6Gv2 XFX Pro 850W Silver 88%Eff CoolerMaster CM690 
Mouse
Logitech G500 
CPUMotherboardGraphicsRAM
I7 920 D0 @ 4.2Ghz Gigabyte X58A-UD3R XFX HD 5970 @ 950MHz & 1250MHz Mem 12GB Corsair Vengeance 8-8-8-24 
Hard DriveOptical DriveCoolingOS
SanDisk Xtreme 240GB Who Cares? Custom Loop Win 7 Ultimate X64 
MonitorKeyboardPowerCase
Samsung Syncmaster 2494 Steelseries 6Gv2 XFX Pro 850W Silver 88%Eff HAF 922 
Mouse
Steelseries Xai 
  hide details  
Reply
post #3 of 4
Oh hai, I have heaps of music for you to listen to later!
Quote:
Originally Posted by Mattyd893 View Post
Sounds to me like the drive is faulty, in device manager, right click the device and click properties,
What does the device status say? Check for any physical obstruction inside the device. Try updating the driver otherwise get it replaced, hopefully you still have warranty, every dell laptop comes with a code that you can use to check the warranty.
I doubt it will not be a connection issue as it is detected by the system.
Basically, this. Chances are it is a driver issue, but if it is hardware(or firmware) you'll only be able to get it fixed by replacing it... which means dealing with dell support. However, do not fear because it actually is pretty good imo
post #4 of 4
Quote:
Originally Posted by jackeyjoe View Post
Basically, this. Chances are it is a driver issue, but if it is hardware(or firmware) you'll only be able to get it fixed by replacing it... which means dealing with dell support. However, do not fear because it actually is pretty good imo
Dell support in my experience is either really good, or really bad.. no middle ground, hope you get a good rep if you call them!

If you're out of warranty then self relplacement should be simple enough but if you're like me, no matter how careful you are, when I work on a laptop i will always lose one screw! If you are really lucky you'll be able to remove it without taking the case to pieces, depends on the laptop.
     
CPUMotherboardGraphicsRAM
I7 920 D0 @ 4.2Ghz Gigabyte X58A-UD3R MSI HD5970 @ 950MHz & 1250MHz Mem 12GB Corsair Vengeance 8-8-8-24 
Hard DriveOptical DriveCoolingCooling
SanDisk Xtreme 240GB Who Cares? Custom Loop Black Ice GT Stealth 360mm Rad 
CoolingCoolingCoolingCooling
Black Ice GT Stealth 240mm Rad Laing DDC-1+ Pump EK Waterblocks 10335 EK-Supreme Highflow CPU Bl... EK-FC5970  
OSMonitorKeyboardPower
Win 7 Ultimate X64 Samsung Syncmaster 2494 Steelseries 6Gv2 XFX Pro 850W Silver 88%Eff 
CaseMouse
Xigmatek Elysium Steelseries Xai 
CPUMotherboardGraphicsRAM
I7 920 D0 @ 4.2Ghz Gigabyte X58A-UD3R XFX HD 5970 @ 950MHz 12GB Corsair Vengeance 8-8-8-24 
Hard DriveOptical DriveCoolingOS
SanDisk Xtreme 240GB Who Cares? Corsair H80 Win 7 Ultimate X64 
MonitorKeyboardPowerCase
Syncmaster 2494 Steelseries 6Gv2 XFX Pro 850W Silver 88%Eff CoolerMaster CM690 
Mouse
Logitech G500 
CPUMotherboardGraphicsRAM
I7 920 D0 @ 4.2Ghz Gigabyte X58A-UD3R XFX HD 5970 @ 950MHz & 1250MHz Mem 12GB Corsair Vengeance 8-8-8-24 
Hard DriveOptical DriveCoolingOS
SanDisk Xtreme 240GB Who Cares? Custom Loop Win 7 Ultimate X64 
MonitorKeyboardPowerCase
Samsung Syncmaster 2494 Steelseries 6Gv2 XFX Pro 850W Silver 88%Eff HAF 922 
Mouse
Steelseries Xai 
  hide details  
Reply
     
CPUMotherboardGraphicsRAM
I7 920 D0 @ 4.2Ghz Gigabyte X58A-UD3R MSI HD5970 @ 950MHz & 1250MHz Mem 12GB Corsair Vengeance 8-8-8-24 
Hard DriveOptical DriveCoolingCooling
SanDisk Xtreme 240GB Who Cares? Custom Loop Black Ice GT Stealth 360mm Rad 
CoolingCoolingCoolingCooling
Black Ice GT Stealth 240mm Rad Laing DDC-1+ Pump EK Waterblocks 10335 EK-Supreme Highflow CPU Bl... EK-FC5970  
OSMonitorKeyboardPower
Win 7 Ultimate X64 Samsung Syncmaster 2494 Steelseries 6Gv2 XFX Pro 850W Silver 88%Eff 
CaseMouse
Xigmatek Elysium Steelseries Xai 
CPUMotherboardGraphicsRAM
I7 920 D0 @ 4.2Ghz Gigabyte X58A-UD3R XFX HD 5970 @ 950MHz 12GB Corsair Vengeance 8-8-8-24 
Hard DriveOptical DriveCoolingOS
SanDisk Xtreme 240GB Who Cares? Corsair H80 Win 7 Ultimate X64 
MonitorKeyboardPowerCase
Syncmaster 2494 Steelseries 6Gv2 XFX Pro 850W Silver 88%Eff CoolerMaster CM690 
Mouse
Logitech G500 
CPUMotherboardGraphicsRAM
I7 920 D0 @ 4.2Ghz Gigabyte X58A-UD3R XFX HD 5970 @ 950MHz & 1250MHz Mem 12GB Corsair Vengeance 8-8-8-24 
Hard DriveOptical DriveCoolingOS
SanDisk Xtreme 240GB Who Cares? Custom Loop Win 7 Ultimate X64 
MonitorKeyboardPowerCase
Samsung Syncmaster 2494 Steelseries 6Gv2 XFX Pro 850W Silver 88%Eff HAF 922 
Mouse
Steelseries Xai 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Laptops and Netbooks
Overclock.net › Forums › Mobile Computing Forum › Laptops and Netbooks › Optical Drive Not Working