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post #41 of 55
Thread Starter 
I think I know whats wrong but I am not sure. Before I had 3 fans per line because I didnt have pull in yet. Today I rewired and put the pull in, and when I did I put 9 fans per line. I was planning to put 6 per line. I might have to upgrade my PSU its getting old, and been rode hard. But with having 22 fans plus 3 pumps and lights that need to be on the PSU how should I break them up with only having 3 lines with 4 plugs?
    
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post #42 of 55
Get a high wattage fan controller then you can put three fans per channel and only have to use one molex
http://www.newegg.com/Product/Produc...82E16811995075
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post #43 of 55
Thread Starter 
Well guess I'm not putting in the new Res's. I ordered from FrozenQ PC, on Oct 7, and was told they be shipped the 24th because he need to order a special part. Well, they didnt get shipped. Finally got with him and he told me that part wasnt there like they where to be, and he had been sick the week before. And they would ship on the 31th, the it was something else and they where not ready, but they would ship the 1st. Then the 1st, they would ship the 2nd. Well, today they didnt ship, they werent even ready. So I contacted paypal for a refund, and all of a sudden they where finished. And he would overnight them only if I stop the dispute. Well if I stop the dispute then I cant dispute it again, and I am not wlling to drop it until I am satified they are right, working and shipped. and he thinks I am being disrepectful to him for wanting this plus overnight.

So will be the ones in the pic, unless he changes his mind.
    
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post #44 of 55
Well, where to begin.

Reservoirs were custom ordered on the 7th, gave you a discount and free shipping since you bought two. After deciding on the color configuration you wanted a week after the order was placed, we special ordered the 1/4 blood red acrylic from our distributor, and was given a delivery date of Friday the 20th, so we said a Mon 24th shipment would be possible. The acrylic did not arrive in time, and arrived on the 27th. As I had told you, last week I was extremely sick and despite being sick I was still trying to things managed and taken care of but could only do so much. So we cut the rod that had arrived and took it home to heat form over the weekend.

Now I live in eastern PA...we had a snowstorm, that took out power for days. We got power back at home on Monday. So I got them bent, worked on everything, got them finished today, sent pictures, offered overnight shipping, and still I'm getting hammered with emails from you asking for a ton of different product shots to ensure its to spec. Which is fine, I don't have a problem with people being concerned over custom order accuracy, apart from being told I'm ignoring you and offering terrible customer service because I took a half an hour to respond (which, I was going to pick up food for the family).

This is the second time you've done this David, the last time an order got delayed because you were unclear on extremely specific port configurations and you returned them because the ports were wrong. Despite trying to help and offer overnight shipping to correct the problem once you provided an accurate port diagram you demanded more and more and still filed a claim.

So if you want them, that's fine, they are finished and exactly to spec. I'll overnight them, and they have a 1 year full coverage warranty. If somethings wrong, they get replaced no questions asked. Otherwise, I'll refund you. I wouldn't care about waiting on the paypal claim if you had not done this to me before.

Your call, I'm here to help.

~Alex
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post #45 of 55
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Well you emailed me that you where going to be working on it this date but electic was out and could work on it, but you told on facebook that the shop had power the whole weekend. your the one that emailed me the following after we got the color set up:

David, Well I'll have to order the red for it today, I only have the blue in the shop here. But that should come in at some point early next week. Shouldn't take very long to get finished after that. I'd say it will be shipped by Monday the 24th. Alex On 10/11/2011 2:39 PM

Then you never told me that the rods didnt come in until after I contacted you again after the 24th. You might have been sick but I dont see how that will stop USP or Fedx or Mail from deliverying to your shop. My order hasnt been worked on over 3/4 of the times you told me they be done by a date. and again the order wasnt finished until tonight after I disputed them.
    
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post #46 of 55
We don't bend the rods at the shop. I still have my oven and powder coating setup at home, until our new room for that function is finished at the shop. I do not have an oven here to do the heat forming.

We order our materials from a global plastics distributor. It's not an online e-tailer that goes ahead and ships via UPS. It's a place that orders from the actual plastics mills, gets the items in, and then a driver either delivers it or I go pick it up.

And I told you the reservoirs would be delivered by the end of the week. I told you via email yesterday that all the parts were finished, and that I would be assembling it today. Which, I finished it today? Just like I said I would.
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post #47 of 55
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well Paypal says dont cancel the disput until I have item in hand, and if you do send it my Overnight with traking # you should be willing to wait until friday to have it cancelled if it is what I ordered. And I agree with them. so its up to you. ship them tomorrow overnight, and when I get them and test them for leaks, and they are right, dispute cancelled, or if you want to pull the trigger, then refund my money. I am trying to work with you too, i have for 4 weeks.

And as for the first order, since you want to bring it up, I sent you a Digram, and aske 3 times if you understood it, and if you got it, and you said all 3 time yes. And I gave you the chance to make it right then. So dont put that I wasnt unclear on the first order.
    
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post #48 of 55
First of all, our policy is 10-14 business days on custom orders. Which it has been 16 since you decided on the blood red helix.

Yes, the first order we missed a side port in a specific spot because two emails contradicted each other, but we made up for it didn't we? I had them overnighted back to us and overnighted the fixed ones out to you. Cost me $100+ to do so.
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post #49 of 55
I will overnight them tomorrow, since I refuse to ever turn down a customer. You paid for them, and you will receive them.

It's just that the paypal claim is unnecessary due the fact that I offered overnight shipping, send you all requested pictures, and I've corresponded with you the whole time over 50+ emails and kept you updated.

EDIT: How many fill plugs do you need? Or do you have enough from your existing reservoirs?
Edited by Frozen-Q - 11/2/11 at 6:37pm
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post #50 of 55
Thread Starter 
you only offered to overnight them after the dispute.

Email before dispute

body



David,

I understand that it has been almost 4 weeks, however we had to special order in a non-standard color for you which took 3 weeks, which I did tell you about in the beginning. I'm going to be over in the shop finishing them up now, I'll be staying late until they are finished.

They are going priority mail, which is approx 2-3 day service. You'll have them Saturday as long as there are no service interruptions from the storm.

Alex

and the email after dispute.

David,

Well, now they are complete sitting on my desk. And hey, I understand its frustrating when things don't get done on time. But materials from factories and suppliers don't always come in when they tell me they will. It wasn't that I was sick that they were delayed. It's that they came in from the actual plastic factory to my distributor late.

I'll overnight them, please drop the paypal claim. Alex


And dont worry I will not order from you again. I tried to work with you, and the 50 you send me might be, but I have sent you 65+ and 15+ have gone unanswered. and you only told me when I did contact you. And you never told me everything. You never told me that the rods had to be bent at home. You make it sound like on your site and facebook that you are now working out of the shop totally. And if you have people working for you they could have told people who ordered you where sick. they could have worked on stuff. and if all you where waiting on to make my res's was the rods and in that 2 or so week why was the rest not made.
    
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