Overclock.net › Forums › Components › Power Supplies › Attention SeaSonic X560 owners
New Posts  All Forums:Forum Nav:

Attention SeaSonic X560 owners

post #1 of 57
Thread Starter 
THIS IS A POSSIBLE ISSUE
NOT CONFIRMED
WE ARE COLLECTING DATA
NOTHING MORE FOR NOW
PLEASE FOLLOW THE INSTRUCTIONS



Hi folks, I'm revising this initial post in light of recent events.

The data collection is now limited to SeaSonic X560 power supplies. These are fine, high quality enthusiast power supply but a possible manufacturing issue may cause some of them to fail early, with bulging primary caps. We want to explore the scope of the issue to see if it's widespread, or just a few one-off cases. Just follow the instructions below.



A statement from SeaSonic:
Quote:
We, at Sea Sonic, do not profess our PSU to be of zero defect, this is not possible. These are analog devices, made of hundreds of components, in China, by lots of line workers and in these given circumstances, failures will happen, regardless of how great is the original design. The difference is just the percentages. We have faith in our products and we believe our quality is among the better ones on the market today.

Threads about PSU failures can be found in forums all around the world and for all brands, not just ours. The units are all produced in the same factory and shipped worldwide so it is very possible that different and similar faults can show up in different areas. But to determine if the fault is a minor, major or critical, we have to look at the percentages.

We, as manufacturer, is sometimes in more fear of RMA than our customers. In the business of thin margins, we cannot afford RMA and any brand loyalty or good will, will be destroyed by unacceptable RMA rates.

To do the survey can be interesting but to use the data and extrapolate a theory, you may have to take into considering many different factors in addition to just the actual responses.

Thank you.


If you have an X560, please read on. If you don't have an X560, but do have a SeaSonic X series or Corsair AX series product feel free to also submit your info, but we have no reason at this moment to suspect issues with those products.


What should you do?

Look through the top of your power supply, through the fan, and try to locate the primary capacitors. I don't recommend voiding your warranty to open the PSU up at this point, but you can if you really want to.

x560_by_phaedrus2401-d4bziz9.jpg

The capacitors are the large brown cylinders, top and center. You can see that the one on the right is bulging. For reference, in this picture the power plug is at the bottom left and the modular connectors are to the right.

What now?

Fill out this form:
Quote:
What power supply do you have?
How long have you had your PSU?
What fan mode do you run it in (if applicable)?
What are your system specs?

Are your primary caps bulging? yes/no


Note: if you see a white goo on capacitors in the PSU, ignore it. That's just tacky insulation, nothing to worry about.



Ok, what NOW?

If you have bulging caps, RMA your unit to SeaSonic. If not, then you're fine for now. Right now we're in data collection phase, to see if there is a problem. Right now we only have a few known cases, and we want to make sure if this is a widespread issue before making a huge deal out of it.
Edited by Phaedrus2129 - 10/8/11 at 8:14am
post #2 of 57
Wow, thanks for the heads up P. thumb.gif
it looks alive
(17 items)
 
Sandy Transformed
(69 photos)
 
CPUMotherboardGraphicsRAM
i5 2500K [5ghz 1.44v 24/7] Asus Maximus IV Extreme SLI GTX 460 @ 920/1840/4100 [1.11v] 4GB Dominator GT @ 2133mhz CL8 [1.65v] 
Hard DriveHard DriveCoolingOS
Intel X25-M G2 80GB 3x Samsung F3 500GB RAID 0 EK Supreme HF Full Copper Windows 7 Ultimate 64bit 
MonitorPowerCaseAudio
LG42SL9500 42" 1080p [Surround Soon] XFX XXX Edition 650w Xigmatec Elysium JVC HA-RX700 [foam mod] 
  hide details  
Reply
it looks alive
(17 items)
 
Sandy Transformed
(69 photos)
 
CPUMotherboardGraphicsRAM
i5 2500K [5ghz 1.44v 24/7] Asus Maximus IV Extreme SLI GTX 460 @ 920/1840/4100 [1.11v] 4GB Dominator GT @ 2133mhz CL8 [1.65v] 
Hard DriveHard DriveCoolingOS
Intel X25-M G2 80GB 3x Samsung F3 500GB RAID 0 EK Supreme HF Full Copper Windows 7 Ultimate 64bit 
MonitorPowerCaseAudio
LG42SL9500 42" 1080p [Surround Soon] XFX XXX Edition 650w Xigmatec Elysium JVC HA-RX700 [foam mod] 
  hide details  
Reply
post #3 of 57
does this go for the Seasonix x750 and x850 as well?
    
CPUMotherboardGraphicsRAM
Intel i5-2500k Asus P8Z68 Deluxe MSI GTX 580 Lightning 1.5GB 16GB Kingston HyperX 1600mhz 9-9-9-27 
Hard DriveHard DriveHard DriveOptical Drive
Samsung F3 1TB Crucial M4 64GB Crucial M4 128GB Asus CD/DVD Burner 
CoolingOSMonitorKeyboard
Thermalright Silver Arrow Windows 7 Pro 2x 23" Dell U2312HM Deck Legend 
PowerCaseMouseMouse Pad
Seasonic x750 Cooler Master HAF X Blue Razer Deathadder Steelseries QCK Mini 
AudioAudioAudio
Dayton B652 Dayton Sub-80 Dayton dta-100a 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
Intel i5-2500k Asus P8Z68 Deluxe MSI GTX 580 Lightning 1.5GB 16GB Kingston HyperX 1600mhz 9-9-9-27 
Hard DriveHard DriveHard DriveOptical Drive
Samsung F3 1TB Crucial M4 64GB Crucial M4 128GB Asus CD/DVD Burner 
CoolingOSMonitorKeyboard
Thermalright Silver Arrow Windows 7 Pro 2x 23" Dell U2312HM Deck Legend 
PowerCaseMouseMouse Pad
Seasonic x750 Cooler Master HAF X Blue Razer Deathadder Steelseries QCK Mini 
AudioAudioAudio
Dayton B652 Dayton Sub-80 Dayton dta-100a 
  hide details  
Reply
post #4 of 57
No one did a thermal analysis with a FLIR camera during development phase?

Has any company acknowledged the possible issue yet?
Once again...
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 920 [4.28GHz, HT] Asus P6T + Broadcom NetXtreme II VisionTek HD5850 [900/1200] + Galaxy GT240 2x4GB G.Skill Ripjaw X [1632 MHz] 
Hard DriveOSMonitorKeyboard
Intel X25-M 160GB + 3xRAID0 500GB 7200.12 Window 7 Pro 64 Acer H243H + Samsung 226BW XARMOR-U9BL  
PowerCaseMouseMouse Pad
Antec Truepower New 750W Li Lian PC-V2100 [10x120mm fans] Logitech G9 X-Trac Pro 
  hide details  
Reply
Once again...
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 920 [4.28GHz, HT] Asus P6T + Broadcom NetXtreme II VisionTek HD5850 [900/1200] + Galaxy GT240 2x4GB G.Skill Ripjaw X [1632 MHz] 
Hard DriveOSMonitorKeyboard
Intel X25-M 160GB + 3xRAID0 500GB 7200.12 Window 7 Pro 64 Acer H243H + Samsung 226BW XARMOR-U9BL  
PowerCaseMouseMouse Pad
Antec Truepower New 750W Li Lian PC-V2100 [10x120mm fans] Logitech G9 X-Trac Pro 
  hide details  
Reply
post #5 of 57
I have a CWT unit but thanks for the heads up I was considering upgrading to an AX850 for X-mas cheers.gif
Skyline
(15 items)
 
  
CPUMotherboardGraphicsRAM
Core i5 2500K @ 4.5Ghz (1.32V) Asus Maximus IV Extreme P67 EVGA GTX 570SC @ 910Mhz Corsair Vengeance Red 8GB DDR3 1866Mhz 
Hard DriveOptical DriveCoolingCooling
2x64GB Kingston SSDV100 (RAID0) | Caviar Green 1TB LG GP10 external DVD-RW XSPC Rasa Block EK EN580GTX+ 
OSMonitorPowerCase
Windows 7 Ultimate x64 Acer P224W 24" Corsair HX750W Cooler Master Cosmos S 
  hide details  
Reply
Skyline
(15 items)
 
  
CPUMotherboardGraphicsRAM
Core i5 2500K @ 4.5Ghz (1.32V) Asus Maximus IV Extreme P67 EVGA GTX 570SC @ 910Mhz Corsair Vengeance Red 8GB DDR3 1866Mhz 
Hard DriveOptical DriveCoolingCooling
2x64GB Kingston SSDV100 (RAID0) | Caviar Green 1TB LG GP10 external DVD-RW XSPC Rasa Block EK EN580GTX+ 
OSMonitorPowerCase
Windows 7 Ultimate x64 Acer P224W 24" Corsair HX750W Cooler Master Cosmos S 
  hide details  
Reply
post #6 of 57
i didnt get the : Users with overkill PSU could u explain pleasE?
post #7 of 57
whew.....thanx for the heads up thumb.gif
    
CPUMotherboardGraphicsRAM
X5680@4.8GHz 192x25x1.47v EVGA X58 Classified(E759) EVGA GTX980 Ti SLI @1515/8400 6x4GB GSkill Ripjaws@1540 8-8-8-20-2T-1.55v 
Hard DriveHard DriveHard DriveCooling
Corsair Force GT 120GB/OS Corsair Force LS 60GB/PAGE Toshiba 4TB/GAMES CPU-EK Supremacy 
CoolingCoolingCoolingCooling
MB-EK FB Classified GPU-EK FC TitanX/Backplates Rad-Swiftech 360mm MCR-320/Pump Rad-Barrow 280mm 
CoolingCoolingCoolingOS
Ram-Corsair 2x60mm Resevoir-Barrow 250x50mm Misc-6x120mm/2x140mm/NZXT Sentry,Barrow 3/8 fit... Windows 10 Pro x64 
MonitorKeyboardPowerCase
Seiki 50'' 3840x2160 30hz Logitech G110 EVGA Supernova G2 1300 Lian Li PC-A77F 
MouseMouse PadOtherOther
Logitech G9x Xtrac Ripper XL Logitech G27 Logitech G940 
Other
Xbox One controller 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
X5680@4.8GHz 192x25x1.47v EVGA X58 Classified(E759) EVGA GTX980 Ti SLI @1515/8400 6x4GB GSkill Ripjaws@1540 8-8-8-20-2T-1.55v 
Hard DriveHard DriveHard DriveCooling
Corsair Force GT 120GB/OS Corsair Force LS 60GB/PAGE Toshiba 4TB/GAMES CPU-EK Supremacy 
CoolingCoolingCoolingCooling
MB-EK FB Classified GPU-EK FC TitanX/Backplates Rad-Swiftech 360mm MCR-320/Pump Rad-Barrow 280mm 
CoolingCoolingCoolingOS
Ram-Corsair 2x60mm Resevoir-Barrow 250x50mm Misc-6x120mm/2x140mm/NZXT Sentry,Barrow 3/8 fit... Windows 10 Pro x64 
MonitorKeyboardPowerCase
Seiki 50'' 3840x2160 30hz Logitech G110 EVGA Supernova G2 1300 Lian Li PC-A77F 
MouseMouse PadOtherOther
Logitech G9x Xtrac Ripper XL Logitech G27 Logitech G940 
Other
Xbox One controller 
  hide details  
Reply
post #8 of 57
So I will now be plugging my fan into a controller on my 850.
Gene-Z Dedi
(7 items)
 
Captain America
(6 items)
 
 
CPUMotherboardRAMHard Drive
i7 2600k @ 5.2 Ghz Asus Maximus IV Gene-Z Gskill 2133 4GB Caviar Black 
CoolingOSPower
Corsair H100 Arch x64 OCZ 650 Watt 
CPUCPUMotherboardGraphics
Intel Xeon E5-2650 Intel Xeon E5-2650 ASUS Z9PE-D8 WS XFX 6870 
RAMOS
32 GB Samsung Arch Nix 
  hide details  
Reply
Gene-Z Dedi
(7 items)
 
Captain America
(6 items)
 
 
CPUMotherboardRAMHard Drive
i7 2600k @ 5.2 Ghz Asus Maximus IV Gene-Z Gskill 2133 4GB Caviar Black 
CoolingOSPower
Corsair H100 Arch x64 OCZ 650 Watt 
CPUCPUMotherboardGraphics
Intel Xeon E5-2650 Intel Xeon E5-2650 ASUS Z9PE-D8 WS XFX 6870 
RAMOS
32 GB Samsung Arch Nix 
  hide details  
Reply
post #9 of 57
Quote:
Originally Posted by jabroni;15201670 
does this go for the Seasonix x750 and x850 as well?
This interests me as well. The X-760 as I understand, is a "rehash" of the X-750?
The Black Box
(15 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II X4 965 BE ASUS M5A99X EVO ASUS GTX 560 TI 448 Cores DCII Corsair Vengeance 2X4GB 1600MHz 
Hard DriveOptical DriveCoolingOS
Samsung SSD 830 Series 64GB Optiarc BD-RW BD-5300S Thermalright Ultima 90 Microsoft Windows 7 Home Premium 64-bit 
MonitorKeyboardPowerCase
BenQ G2320HDB Razer Arctosa Corsair AX750 Lian Li PC-C60 
MouseMouse PadAudio
Razer DeathAdder Razer Vespula Creative Sound Blaster X-Fi Titanium HD 
  hide details  
Reply
The Black Box
(15 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II X4 965 BE ASUS M5A99X EVO ASUS GTX 560 TI 448 Cores DCII Corsair Vengeance 2X4GB 1600MHz 
Hard DriveOptical DriveCoolingOS
Samsung SSD 830 Series 64GB Optiarc BD-RW BD-5300S Thermalright Ultima 90 Microsoft Windows 7 Home Premium 64-bit 
MonitorKeyboardPowerCase
BenQ G2320HDB Razer Arctosa Corsair AX750 Lian Li PC-C60 
MouseMouse PadAudio
Razer DeathAdder Razer Vespula Creative Sound Blaster X-Fi Titanium HD 
  hide details  
Reply
post #10 of 57
Quote:
Originally Posted by supra_rz;15201754 
i didnt get the : Users with overkill PSU could u explain pleasE?
Quote:
If your power supply is rated more than 40% over what your computer's max draw is, you may be at increased risk, as this may lead to the PSU's fan never kicking on

Basically what I think he's saying is: If your psu is so powerful it doesn't break a sweat running your rig, it could cause trouble (with the brands/types mentioned above) because it doesn't work hard enough for the fan to kick on and cool it off.
 
FPS Death Machine
(15 items)
 
 
CPUMotherboardGraphicsRAM
Q6600 @ 3.905 GHz Gigabyte GA-EP45-UD3R EVGA SuperClocked GTX 660 4GB Kingston Hyper X DDR 2 
Hard DriveHard DriveOptical DriveCooling
Western Digital VelociRaptor Western Digital Caviar Black 1 Pioneer AIO Prolimatech Megahalems 
OSMonitorKeyboardPower
7 Ultimate x64 ASUS VH232H Microsoft Rosewill CAPSTONE-650  
CaseMouseMouse Pad
Antec 300 [MOD IN PROGRESS] CM Xornet Elvis 
  hide details  
Reply
 
FPS Death Machine
(15 items)
 
 
CPUMotherboardGraphicsRAM
Q6600 @ 3.905 GHz Gigabyte GA-EP45-UD3R EVGA SuperClocked GTX 660 4GB Kingston Hyper X DDR 2 
Hard DriveHard DriveOptical DriveCooling
Western Digital VelociRaptor Western Digital Caviar Black 1 Pioneer AIO Prolimatech Megahalems 
OSMonitorKeyboardPower
7 Ultimate x64 ASUS VH232H Microsoft Rosewill CAPSTONE-650  
CaseMouseMouse Pad
Antec 300 [MOD IN PROGRESS] CM Xornet Elvis 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Power Supplies
Overclock.net › Forums › Components › Power Supplies › Attention SeaSonic X560 owners