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Not getting stated upload speeds.

post #1 of 15
Thread Starter 
Yes, I've power-cycled my modem & router, disconnected/reconnected the coax & all of that but I still don't get my stated upload speed from Charter, which is 3Mbps. My down speeds are around 25Mbps, with low ping ~15 m/s, & no packet loss according to Speedtest.net. Using the "Your upload speeds are 1/8th of your download speeds" rule, I should get 3.125 Mbps. but it maxes out at around .99Mbps. I've called Charter & chatted with their online techs, but they tell me the same crap over & over. "Power cycle your modem.", "Restart your computer." They want to send someone out but they'll charge.

What should I do? Oh yeah, I have tried connecting directly to the modem but that doesn't remedy the problem either. My 25Mbps up/3Mbps down plan costs $45 a month.
 
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post #2 of 15
There is no 1/8 rule, the cap is whatever is implemented.
What does it say specifically for your bandwidth package?
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post #3 of 15
Thread Starter 
I don't think Charter implements a cap. The Charter page states that residential customers on the Plus package(me) have a 250GB of bandwith monthly cap, but I don't hear about it being enforced much.
 
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post #4 of 15
You'll never get the speed you pay for unless you have FIOS. It's "up to" 3mb upload.
    
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post #5 of 15
Thread Starter 
Quote:
Originally Posted by redsox83381;15208693 
You'll never get the speed you pay for unless you have FIOS. It's "up to" 3mb upload.

But Georgia is too back asswards, we'll never get FIOS!
 
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post #6 of 15
You could try to demand them to run a new cable line and to make sure it goes directly to your modem and not through any kind of splitter device. I know brighthouse where I live will do this for free but I'm not sure about your ISP.
5ghz =)
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5ghz =)
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post #7 of 15
I have Charter here in MN and the service/speeds are terrible. I pay for 20/2 and usually see around 12/1.5 with the stock modem. Recently, I bought this:
http://www.bestbuy.com/site/Motorola+-+SURFboard+DOCSIS+3.0+High-Speed+Cable+Modem/2836657.p?id=1218357903729&skuId=2836657&st=motorola%20docsis%20&cp=1&lp=1
And after installing it and getting it programmed from Charter, I get roughly 40/2.5 on a good day, and the speeds i'm promised on a bad day. Which model modem do you have?
post #8 of 15
Thread Starter 
I have some Ambit U10C018.80 modem that Charter provided me with. I'm going to assume that it's extremely crappy. Supposedly though, it's "compatible" with my speeds.
 
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[3IR] STG
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post #9 of 15
Quote:
Originally Posted by N7-OC;15208617 
I don't think Charter implements a cap. The Charter page states that residential customers on the Plus package(me) have a 250GB of bandwith monthly cap, but I don't hear about it being enforced much.

Bandwidth cap != Speed cap
Waiting on X399
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Waiting on X399
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post #10 of 15
Thread Starter 
25Mbits down, 3Mbits up is what is stated for my package.
Edited by N7-OC - 10/6/11 at 8:43pm
 
[3IR] STG
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SAMSUNG Spinpoint F3 1TB 7200 RPM ASUS DRW-24B1ST CD/DVD Burner Xigmatek SD1283 Gaia Windows 7 Home Premium 64 
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[3IR] STG
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CPUMotherboardGraphicsRAM
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SAMSUNG Spinpoint F3 1TB 7200 RPM ASUS DRW-24B1ST CD/DVD Burner Xigmatek SD1283 Gaia Windows 7 Home Premium 64 
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Samsung P2370HD Microsoft Sidewinder X4 PC Power & Cooling 750W Silencer Quad NZXT Phantom [White] 
MouseMouse PadAudio
Cooler Master Storm Spawn Steelseries QcK+ Klipsch Promedia 2.1's 
CPUGraphicsRAMHard Drive
i5-2430m [2.4 GHz] GT 540M [1GB DDR3 VRAM] 4GB [2x2GB] DDR3-1033 500GB, 5400RPM 
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