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Problem with Xonar DX

post #1 of 8
Thread Starter 
Hey guys, just about at my wits end here. I have had my Asus Xonar DX for about a year now. Just recently I have found that my audio will randomly drop out, and stop working completely. I have tried everything when it happens to get sound back, however nothing seems to rectify it, except a system restart.


So far I have tried re-seating the card, I have verified that the on board audio is disabled in the bios, I downloaded and installed the latest Xonar drivers (using driver sweeper to get rid of previous), I have verified that the card has a good connection at the 4 pin power connector.

I'm half thinking this is a hardware issue, but im not 100 percent positive on that. The thing that sucks is that I didn't register my card when I bought it, and I don't have a receipt, so I don't think I can RMA it at this point.

Anyone else had this problem? Anyone have any ideas?
post #2 of 8
Sounds like a power problem, which could be related to the card itself, the motherboard, or your PSU.

I would verify that the card isn't getting too warm during operation. Also, you may want to try the base C-Media drivers instead of the ASUS drivers (the entire Xonar line uses the CMI8787/8788 chipset).
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post #3 of 8
Thread Starter 
Quote:
Originally Posted by Blameless;15215546 
Sounds like a power problem, which could be related to the card itself, the motherboard, or your PSU.

I would verify that the card isn't getting too warm during operation. Also, you may want to try the base C-Media drivers instead of the ASUS drivers (the entire Xonar line uses the CMI8787/8788 chipset).

The problem I have happened a bunch about 2 weeks ago. The audio would drop out about every 5 or ten minutes of playback until I restarted the computer. I noticed that the rear of the PCI-E card was only 3/4 of the way inserted into the slot. So naturally I reseated, and had to bend the bracket slightly to prevent the card from coming unseated again. I thought I had the problem fixed because it didnt start acting up until this week.

Now it happens after an hour or more of playback, even with the card fully seated. I havent felt the card to see if its overheating, however there is plenty of clearance in between the gpu and the sound card, and im not gaming when it cuts out, so the gpu is underclocked and barely warm. There is also an antec spotcool in the general vicinity of the card, not directly on it, but it blows air near it.

As far as power goes, if it were PSU related, I would think I would have more issues, like lock ups, bsod's or other wierd things. Other than losing audio, I havent had any problems. As far as the sound card itself, or the motheboard, it definitely could be one of those. Ive never personally heard of an intermittent PCI-E slot, usually either they are good or they are bad. So im more leaning towards the card itself, but there is no way to tell really.

The only way to really pin point this is to let it get worse, so I can isolate why its happening.

The part that sucks is that I use my PC as an alarm, so not having sound pretty much renders it useless.
post #4 of 8
Have you verified that there are no drivers installed for the onboard soundcard? Windows may have installed those automatically.
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post #5 of 8
Thread Starter 
Quote:
Originally Posted by thiru;15215798 
Have you verified that there are no drivers installed for the onboard soundcard? Windows may have installed those automatically.

The onboard soundcard for my motherboard isnt actually onboard, its on a dedicated card that plugs into the PCI-E x1 slot, which was removed when I upgraded to the DX. Its called a SupremeFX II. There are no drivers active for the stock audio solution.
post #6 of 8
Have you confirmed that it is indeed the sound card?

I had this problem happen with an old pair of speakers and thought it was my sound card, but turns out the speakers were dying. Try using another audio device and see if the problem persists. May just be whatever headphone or speakers you're using that's dying.
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post #7 of 8
Thread Starter 
Quote:
Originally Posted by Simca;15218011 
Have you confirmed that it is indeed the sound card?

I had this problem happen with an old pair of speakers and thought it was my sound card, but turns out the speakers were dying. Try using another audio device and see if the problem persists. May just be whatever headphone or speakers you're using that's dying.

I havent confirmed it is the sound card, Ive been playing audio for well over 5 hours with no problem. I did however notice that my xonar enhancements no longer are working, which is strange.

Its definitely not my speakers, or my headphones, that much I know for a fact.
When the audio drops out, the control panel fails to change from rear to front panel, the insidious clicking of the relays is non-existent, and the audio fails to show on the windows sound bar as far as a level goes.

Are the enhancements purely software, or are they hardware?

Edit: Nevermind, I figured out my problem with the DSP settings, I only had it set to 2 channels, so it wasnt working biggrin.gif, silly me.
Edited by Mattb2e - 10/7/11 at 6:28pm
post #8 of 8
Thread Starter 
Well, I hadnt had an audio dropout since my initial post. Now it seems I have a new issue. I was playing WOW, and using the in game voice chat, our guilds vent is down, and my system crashed and bsod'd. After I restarted I noticed there was no audio, and it didnt even recognize my sound card in the device manager.

After a second reboot, everything is back to normal. Ill try the C-Media drivers and see if that fixes anything. Im sure that using in game voice chat, on top of all the sound goodies on in both the xonar control panel and the in game controls are what caused the system to bsod. Its just wierd that it took 2 restarts for it to recognize my sound card again.
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