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EVGA gtx580 warranty question

post #1 of 10
Thread Starter 
Hey, so basically, I bought a brand new factory sealed gtx 580 from Ebay and I'm trying to register for lifetime warranty and I had a question about what to put for place purchased. Will the warranty be valid if I put ebay as place of purchase? or should I ask the seller where he got it from and the date he bought it? (instead of ebay / and the date i purchased from him).
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post #2 of 10
They don't really care where you purchased it from, if the seller has a shop name, just put in that name. They usually just use that information for marketing purposes (i.e. to see who bought what from where)
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post #3 of 10
If its not an ebay store, you're SOL on warranty. They will not cover ebay-purchased items.
post #4 of 10
I thought EVGA changed their life time warranties to 5 years? I know I have lifetime but I got my 580 when it came out.
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post #5 of 10
Thread Starter 
Quote:
Originally Posted by kow_ciller;15226222 
If its not an ebay store, you're SOL on warranty. They will not cover ebay-purchased items.

what if I ask the seller where he got it from and register under that?
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post #6 of 10
Quote:
Originally Posted by DoomDash;15226247 
I thought EVGA changed their life time warranties to 5 years? I know I have lifetime but I got my 580 when it came out.

I think AR models are life time warranty and KR models were 5 years, but they changed to 10 years i think.
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post #7 of 10
Quote:
Originally Posted by appleg33k85;15226139 
They don't really care where you purchased it from, if the seller has a shop name, just put in that name. They usually just use that information for marketing purposes (i.e. to see who bought what from where)

are you sure? evga requires you to upload a invoice when registering.
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post #8 of 10
Thread Starter 
Will the warranty be void if I put ebay and the date i purchased it?
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post #9 of 10
Quote:
Originally Posted by joesk7;15226102 
Hey, so basically, I bought a brand new factory sealed gtx 580 from Ebay and I'm trying to register for lifetime warranty and I had a question about what to put for place purchased. Will the warranty be valid if I put ebay as place of purchase? or should I ask the seller where he got it from and the date he bought it? (instead of ebay / and the date i purchased from him).

Okay I have actually talked to Evga about this and here is there take coming from a warranty specialist. If the Card is bought Brand new from a 3rd Party, Ebay, Classified, Craiglist, friend and or other non retailer EVGA will not honor there warranty and considered it void regardless if its unopend brand new, and unopened.

Now you can go to there site and register the card no problem as some sellers will say but if your card pops and you have to do an RMA, than they will ask for Proof of purchase and if you cannot give them one or show an ebay invoice they will void the warranty. Now I have been told if it's a Authrozied dealer on ebay (Example tigerdirect, and any other retailer) they will honor the warranty.

But I stress if you buy it from a person on the forms, ebay or other 3rd party only the original buyer can have the card warrantied as long as they have proof of purchase form an authrozied seller.

Hope this helps I had this same question and I actually called EVGA and asked them also here is a quote from there warranty.


"Products sent in for RMA will be repaired or replaced with a product of equal or greater performance if an exact replacement is not available.
EVGA requires an invoice or receipt as proof of purchase to take advantage of any warranty related services necessary.
The EVGA warranty is non-transferable. Products purchased second hand, from a non-authorized seller, or from an auction site do not carry any warranty."

Edited by asmodyus - 10/9/11 at 12:11am
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post #10 of 10
Quote:
Originally Posted by krazyatom;15226276 
are you sure? evga requires you to upload a invoice when registering.

Correction; they require you to upload your invoice when filing for a step-up or a warranty and NO they will not honor non authorized dealers by any means.
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