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post #1 of 15
Thread Starter 
Hey guys, i am not sure if this is the right section to post this but i need your help. I have an asus g72, after installing DA2 and trying to run it, my laptop froze. I restarted the computer but got stuck at the windows logo. i tried safe mode but the same thing happened.
I think i have restarted it enough that the computer automatically goes into repair mode when i boot it up, which means i can get past the windows logo now but i get stuck at a grayish screen, i can see my mouse and move it but there is nothing to click on. just my mouse and the screen. i believe this is the screen where i am suppose to get the option to restore my computer to factory setting. Any help will be appreciated.
post #2 of 15
Does it have the windows backup on a separate partition or do you have an install disc? If you have a disc then insert that and try run repair from there.

You might need to go into the bios and change the boot order to the DVD drive first and hard drive second so it gives you the option to load the disk.

Also, this may sound stupid, but how long have you left it at the greyish screen? Sometimes it can take ages for the repair/install menu to appear, it might be a longshot but leave it on for an hour and see what happens.
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My Current Rig
(18 items)
 
My Work PC
(15 items)
 
My Dream Rig
(17 items)
 
CPUMotherboardGraphicsRAM
i5 3570k Gigabyte Z77-D3H AMD Sapphire 7970 3GB 8GB Kingston HyperX DDR3 
Hard DriveHard DriveOptical DriveCooling
Samsung 850 Evo WD Caviar Black 500GB Samsung BD-ROM Noctua NH-C14 Dual Fan 
OSMonitorKeyboardPower
Windows 7 Home Premium x64 BenQ XL2411z 144hz Filco Majestouch (MX brown) Antec Quattro 1000w 
CaseMouseMouse PadAudio
Antec P182 Logitech G400s Steelseries QCK Heavy Beyerdynamic DT770 Pro 
AudioAudio
Fiio E9 Headphone Amp X-fi XtremeGamer 
CPUMotherboardGraphicsRAM
AMD Phenom 2 X2 550 3.1GHz ASUS M4A77 HD4350 4GB Crucial Ballistix  
Hard DriveOptical DriveCoolingOS
WD Caviar Blue 250GB Sony DVD-RW Tri-Cool green LED front fan Windows 7 x64 
MonitorMonitorKeyboardPower
Samsung 22" 16:10 Acer 19" 4:3 Saitek Eclipse 2 OCZ 500W 
CaseMouseMouse Pad
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CPUMotherboardGraphicsGraphics
i7 2700k Asus Maximus IV GENE-Z Sapphire HD 6970 2GB Sapphire HD 6970 2GB 
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post #3 of 15
Thread Starter 
It has a separate partition and a recovery disk. I have tried both methods, same results. I will take your advice and let it set for an hour( max time i have let it idle at the grey screen was 20 min i believe). thanks for the help
post #4 of 15
Thread Starter 
An hour, still the same screen...any other suggestions?
post #5 of 15
Thread Starter 
bumb
post #6 of 15
Hmm that is very strange. So, explain exactly what happens on the screen. Does it post fine, then you see a windows logo and then it goes to this grey screen? Perhaps a video of what its doing could help.

Other than that, is it still under warranty?
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OSMonitorKeyboardPower
Windows 7 Home Premium x64 BenQ XL2411z 144hz Filco Majestouch (MX brown) Antec Quattro 1000w 
CaseMouseMouse PadAudio
Antec P182 Logitech G400s Steelseries QCK Heavy Beyerdynamic DT770 Pro 
AudioAudio
Fiio E9 Headphone Amp X-fi XtremeGamer 
CPUMotherboardGraphicsRAM
AMD Phenom 2 X2 550 3.1GHz ASUS M4A77 HD4350 4GB Crucial Ballistix  
Hard DriveOptical DriveCoolingOS
WD Caviar Blue 250GB Sony DVD-RW Tri-Cool green LED front fan Windows 7 x64 
MonitorMonitorKeyboardPower
Samsung 22" 16:10 Acer 19" 4:3 Saitek Eclipse 2 OCZ 500W 
CaseMouseMouse Pad
Antec 300 MX518 QCK+ 
CPUMotherboardGraphicsGraphics
i7 2700k Asus Maximus IV GENE-Z Sapphire HD 6970 2GB Sapphire HD 6970 2GB 
RAMHard DriveHard DriveOptical Drive
Corsair Vengeance 16GB OCZ Agility 3 120GB Samsung Spinpoint F3 1TB Samsung BD-ROM (already own) 
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Corsair A70 Windows 7 (already own) Dell Ultrasharp 23" (already own) Filco Majestouch (already own) 
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Antec Quattro 1000w (already own) P182 (already own) Logitech MX518 (already own) Asus Xonar D2 Ultra Fidelity 
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My Current Rig
(18 items)
 
My Work PC
(15 items)
 
My Dream Rig
(17 items)
 
CPUMotherboardGraphicsRAM
i5 3570k Gigabyte Z77-D3H AMD Sapphire 7970 3GB 8GB Kingston HyperX DDR3 
Hard DriveHard DriveOptical DriveCooling
Samsung 850 Evo WD Caviar Black 500GB Samsung BD-ROM Noctua NH-C14 Dual Fan 
OSMonitorKeyboardPower
Windows 7 Home Premium x64 BenQ XL2411z 144hz Filco Majestouch (MX brown) Antec Quattro 1000w 
CaseMouseMouse PadAudio
Antec P182 Logitech G400s Steelseries QCK Heavy Beyerdynamic DT770 Pro 
AudioAudio
Fiio E9 Headphone Amp X-fi XtremeGamer 
CPUMotherboardGraphicsRAM
AMD Phenom 2 X2 550 3.1GHz ASUS M4A77 HD4350 4GB Crucial Ballistix  
Hard DriveOptical DriveCoolingOS
WD Caviar Blue 250GB Sony DVD-RW Tri-Cool green LED front fan Windows 7 x64 
MonitorMonitorKeyboardPower
Samsung 22" 16:10 Acer 19" 4:3 Saitek Eclipse 2 OCZ 500W 
CaseMouseMouse Pad
Antec 300 MX518 QCK+ 
CPUMotherboardGraphicsGraphics
i7 2700k Asus Maximus IV GENE-Z Sapphire HD 6970 2GB Sapphire HD 6970 2GB 
RAMHard DriveHard DriveOptical Drive
Corsair Vengeance 16GB OCZ Agility 3 120GB Samsung Spinpoint F3 1TB Samsung BD-ROM (already own) 
CoolingOSMonitorKeyboard
Corsair A70 Windows 7 (already own) Dell Ultrasharp 23" (already own) Filco Majestouch (already own) 
PowerCaseMouseAudio
Antec Quattro 1000w (already own) P182 (already own) Logitech MX518 (already own) Asus Xonar D2 Ultra Fidelity 
Audio
Sennheiser HD558 
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post #7 of 15
Thread Starter 
I am sorry,i feel asleep last night. When i start the computer, depending on how i boot it (from the recovery CD, or the partition, last know good config, system restore...etc,) it will go through the normal process, i.e, loading windows or loading windows files..etc, the end results is, no matter what option i pick, i end up at the grey screen, i will try to post a vid.
post #8 of 15
Thread Starter 

here is a vid, sorry for the low resolution

post #9 of 15
Thread Starter 
Anybody please?
post #10 of 15
looks like you have a device failure in sata 1 according to your boot screen did you try doing what it said and pressing f1??

Edit: looks like hard drive error according to your screen
Edited by pzyko80 - 10/10/11 at 7:37pm
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