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Laptop will not connect to network

post #1 of 6
Thread Starter 
Alright I am on rogers extreme internet in Canada. My modem is a SMCD3GN which is a router/modem combo. Up until now I have been use a netgear wndr3700 as the actual router and restricting the SMC as a modem. However lately my speeds have been terrible, I have no clue why only now this is starting to happen. Rogers told me to just use the SMC as a modem/router and it works, however I am not able to get my laptop to connect to the network. The laptop sees the network just fine but when its connecting it takes forever until finally a msg comes saying that it cannot connect for an unknown reason. However it connects to my netgear router just fine but then the speeds are just horrible.

I dont really believe internet speedtest because on the smc i get 45mbps and on the router i get 30mbps even though its slow has heck. I just go by performance I observe. For example playing tf2 through the netgear router I get 200 ping while if I just use my SMC modem/router a few minutes later on the same server I get 30.

Can someone please tell me how I can get my laptop to connect to the SMC, or what the heck is wrong with my netgear?
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post #2 of 6
Call Rogers. Have them turn the router/modem into just the modem. They can do it remotely. Once this is done you NEED a router with DHCP between the modem and your PC. You can just connect your old one.

I ran it like this for years.
    
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post #3 of 6
Thread Starter 
Quote:
Originally Posted by killabytes View Post
Call Rogers. Have them turn the router/modem into just the modem. They can do it remotely. Once this is done you NEED a router with DHCP between the modem and your PC. You can just connect your old one.

I ran it like this for years.
Is my current router DHCP?

Also I beleive when I first got this modem I called rogers and told them to turn it into just a modem which they did. However when I was speaking with them they told me to reset it to factory settings so that might have messed it up. Regardless I called them today because of these problems
Edited by sausageson - 10/11/11 at 12:30am
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post #4 of 6
It should go like this...

Web<---->SMC Router/Modem<--------->Your Router<-------->PCs

Just make sure your SMC is set to just be a modem. If you Google the modem you can find out tips and tricks for it.

I've since moved onto Bell FiberOP.
    
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post #5 of 6
Thread Starter 
Quote:
Originally Posted by killabytes View Post
It should go like this...

Web<---->SMC Router/Modem<--------->Your Router<-------->PCs

Just make sure your SMC is set to just be a modem. If you Google the modem you can find out tips and tricks for it.

I've since moved onto Bell FiberOP.
Ill call them tommorow and do that again but how does this fix my problem? Will it make my speeds faster? My SMC was running as only a modem all this time (told rogers to do it the first day I got it). I only reset it to factory settings today.
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post #6 of 6
Well if speed is the biggest issue, then they'll need to perform tests.
    
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