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Strange Antec fan replacement...

post #1 of 2
Thread Starter 
I have noticed that one of the intake fans on my Antec 902 is making some funny noises. I contacted Antec about getting a replacement.

They sent back the following:

Quote:
Thank you for contacting Antec. Unfortunately we do not do advance replacement for case fans. To get your fan replaced, please see the following instruction.

**Important** Please make sure you have a valid purchase invoice/receipt
for the case available. IF you do not, the warranty on the product is not
valid. In the case you do not have a valid receipt, you would have to
purchase a replacement fan from us or a local retailer.

To purchase a fan from us, please call 1-800-222-6832 from Monday to Friday
between 8:30am - 4:30pm PST.

Instructions:

1. Break one of the fan blades off the fan, then take a picture of the fan
with the broken blade. Please place fan on the side that the Antec logo
showing in the picture.

2. E-mail a copy of purchase invoice/receipt and photo to XXXXXX@antec.com, subject line as Ticket ID: XXXXXX - Invoice|photo Once we receive this information, we will verify the warranty is still valid.

From there we can put in a spare parts order.


I understand no advance replacement but its kind of strange to break the fan when its still working just making some noise. I have never had any issues with their products or anything. Anyone have Antec replace a fan recently?
post #2 of 2
that does seem rather strange. because how could you tell that it was from an antec fan? someone could just take a picture of some other blade and use it to get free fans. maybe you could find someone else's picture and Photoshop in your box. If we can't have the fan then no one can!!!
Sandy Thunder
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QuickSilver X1
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Syncmaster 921BW 19" & Syncmaster 965 19" and S... Apple aluminum wired keyboard Corsair TX650 Silverstone TJ05 with window and thermal contro... 
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Sandy Thunder
(18 items)
 
QuickSilver X1
(15 items)
 
 
CPUMotherboardGraphicsRAM
i7-3930k C1 4.6GHz @1.344v Sabertooth X79 2x EVGA GTX 560 Ti SC SLI 900/2106 Dominator 1866 16GB 9-10-9-27 
Hard DriveHard DriveCoolingOS
Crucial M4 64GB 'Cuda 320GB XSPC Rasa 750 RX240 push/pull + Alphacool UT60 ... Win 7 Pro x64 
MonitorMonitorMonitorKeyboard
Asus VE198D 19" Samsung 920NW 19" Samsung 906BW 19" Logitech G510s 
PowerCaseMouseMouse Pad
Corsair HX850M Carbide 400R Cyborg M.M.O. 7 Corsair MM200 
AudioOther
Bose Music Monitor Nuforce Icon HDP 
CPUMotherboardGraphicsRAM
Phenom II x6 1090T BE Sabertooth 990FX Radeon HD 5770 1GB Corsair Veangence Blue 
Hard DriveOptical DriveCoolingOS
WD Caviar Black 1TB  Lite ON 16x DVD-R/RW ThermalRight Silver Arrow Windows 7 Professional 64 bit 
MonitorKeyboardPowerCase
Syncmaster 921BW 19" & Syncmaster 965 19" and S... Apple aluminum wired keyboard Corsair TX650 Silverstone TJ05 with window and thermal contro... 
MouseMouse PadAudio
logitech mx air None Monsoon MM-700 
  hide details  
Reply
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