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EVGA send me a Dead Card for my RMA!!

post #1 of 25
Thread Starter 
After waiting almost 2 months to get my hands on it and paying for both Up and Down shipping to my country I end up with a card that gives me endless Display Driver errors the moment the drivers are installed.

Very very unhappy and disappointed

I only bought EVGA cos I heard their warranty and service is good, now never again.

Should've gone Zotac!
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Pride and Joy
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post #2 of 25
What country are you in? Unlike the US, EU support from EVGA isn't as amazing (If you are in EU). I would contact them again and tell them to give you a new, or tested working model and cover shipping both ways. If you're in EU, you should really RMA to the place you bought it from.
    
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post #3 of 25
unlucky, or maybe something else other than the card.

you can find bad rma experiences from any and every tech company.
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post #4 of 25
Damn that sucks! Hope you get it sorted out soon
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post #5 of 25
Thread Starter 
Yeah I got the RMA from EVGA Germany. I live in Sri Lanka.
I bought it from an online store in Hong Kong. They said their warranty period is over so had to RMA direct to EVGA.
Pride and Joy
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Pride and Joy
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post #6 of 25
Boo hoo - they don't test cards before shipping them out. Like all resellers. They just assume whoever repaired the card tested it and made sure it was fit for purpose. Sometimes you get a brand new card in a sealed box that is also faulty. Stuff happens. Just go through the RMA process and specifically asking them to test the replacement card before shipping it to you. Maybe ask them for an upgrade to the next higher up model.

It's all you can do, really.
post #7 of 25
Phone them up tell them how happy you are about your situation calmly and tell them about the two month wait and delivery expenses and upset it has caused you and if they have brains and if they value their customers they will send you a working replacement or even a higher model. Surely they will pay the delivery as it was their screw up.
post #8 of 25
Just call them or email and tell them your situation and ask them to cover the shipping since you already did it once and got a dead card.
    
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post #9 of 25
Thread Starter 
Quote:
Originally Posted by Razi3l View Post
Just call them or email and tell them your situation and ask them to cover the shipping since you already did it once and got a dead card.
I emailed them and complained big time, but not sure what they'll do.
Pride and Joy
(19 items)
 
  
CPUMotherboardGraphicsRAM
Core I7 2600K @ 4.7Ghz (HT On) w 1.33v Asus P67 Sabertooth EVGA GTX 580 @930 core with 1.1v 8GB Corsair Dominator Platinum DDR3 2133 1.5v 
Hard DriveOptical DriveCoolingOS
Vertex3 MAX IOPS 120GB + Samsung 1TB F3 RAID 0 LG 10X Blu ray drive Corsair H80 + 2 GT AP15s Windows 7 Ultimate 64bit SP1 
MonitorKeyboardPowerCase
Samsung T260 26" 1920x1200 Max Keyboard Nighthawk X9 mechanical Corsair AX850 GOLD CoolerMaster ATCS 840 Black 
MouseMouse PadAudioOther
Logitech G5 v1 Mionix Propus 380 Auzentech X-Fi Hometheater HD + Logitech Z5500 Wacom Bamboo Pen and Touch 
OtherOtherOther
Microsoft Lifecam Studio Sony Cyber-Shot DSC-WX50 digital camera Adesso ARC-1100 Remote Control 
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Reply
Pride and Joy
(19 items)
 
  
CPUMotherboardGraphicsRAM
Core I7 2600K @ 4.7Ghz (HT On) w 1.33v Asus P67 Sabertooth EVGA GTX 580 @930 core with 1.1v 8GB Corsair Dominator Platinum DDR3 2133 1.5v 
Hard DriveOptical DriveCoolingOS
Vertex3 MAX IOPS 120GB + Samsung 1TB F3 RAID 0 LG 10X Blu ray drive Corsair H80 + 2 GT AP15s Windows 7 Ultimate 64bit SP1 
MonitorKeyboardPowerCase
Samsung T260 26" 1920x1200 Max Keyboard Nighthawk X9 mechanical Corsair AX850 GOLD CoolerMaster ATCS 840 Black 
MouseMouse PadAudioOther
Logitech G5 v1 Mionix Propus 380 Auzentech X-Fi Hometheater HD + Logitech Z5500 Wacom Bamboo Pen and Touch 
OtherOtherOther
Microsoft Lifecam Studio Sony Cyber-Shot DSC-WX50 digital camera Adesso ARC-1100 Remote Control 
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Reply
post #10 of 25
Support in general from evga isn't amazing. Might as well stay away from them. Their products are garbage, and their service blows. Their tech support is pretty clueless as well.
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