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EVGA send me a Dead Card for my RMA!! - Page 2

post #11 of 25
I had a GTX 260 (192) crap out a few years ago. They sent me a card in terrible physical condition and it had severe stuttering in all games. I called their office in LA about 5pm and the VP of sales actually answered the phone (Joe Darwin). I went back and forth with him for about 15 minutes and he finally agreed to send me a new, sealed card instead of the usual refurbished "someone-else's-problem" card. I wasn't overly impressed with their RMA service, but at least they speak good English.
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post #12 of 25
Quote:
Originally Posted by rdasch3 View Post
support in general from evga isn't amazing. Might as well stay away from them. Their products are garbage, and their service blows. Their tech support is pretty clueless as well.
+1
post #13 of 25
I get great support from EVGA, and the lifetime warranty is great. I just went through the RMA process and it was very painless. (In the U.S.A)
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post #14 of 25
EVGA is a very US based company, giving attention to the USA and neglecting the rest of the world, which is why I, who lives in Asia, never even looked at EVGA. They actually price their stuff at a premium from other companies here (EVGA 580 with ref cooler costs 50 US dollars more than a Asus DCU II / MSI TFII 580, who in their right mind would buy that lol). Do wish you the best tho.
    
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post #15 of 25
My reasons for hating evga are quite different. Back when I built my 1st gen i7 build I got a faulty motherboard. Had to go through evga. They replaced the thing twice, and that build wasn't done until a couple months after because of it. Every time I called their tech support, despite what I told them, they would go over everything that I had literally just told them. There were a select few that were knowledgeable, but most probably just read off of a screen of troubleshooting problems. When my psu blew early this year I was forced to build sandy bridge, because of evga. Not a bad thing that I had to go sandy, since ivy is more server based, but still.

I had modded the vreg on the motherboard to fir my cooler. God that vreg was horrible. They wanted me to pay to ship it back so they would then look at it, and tell me how much it would be for them to repair it. Picture didn;t cut it for them. I took in everything I had dealt with evga about and just decided to build a sandy rig without any evga parts. Perfect time to try other manufacturers and to tighten my manufacturer preference once more.

These are my reasons, but in all reality, there are better products out there than evga. The only parts I would contemplate from them are their prebuilt watercooled cards, and if you know how to use a scredriver and put a processor in a motherboard, you can put your own block on.
post #16 of 25
Quote:
Originally Posted by blackanddecker View Post
cannot be bothered going through all that **** again.
I dont have any effing money to keep sending it back an forth, it aint cheap.
Gonna order a zotac.

I have rage and hard reset and can't play em
haha
    
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post #17 of 25
If it runs fine without nvidia drivers, then maybe it can be fixed.

Try underclocking a little
or increase core voltage a little.

If that does not fix it, then
Which drivers did you install?
What are the 2D and 3D clock speed and voltage?
My GTX 580 core voltage is 0.963V at 50MHz and 405MHz (desktop).
Edited by Partol - 10/14/11 at 3:19pm
     
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post #18 of 25
Don't you just hate it that manufacturers send RMA replacements as "newly sealed from factory"?
I'd much rather have a "used" replacement in that they physically tested it before sending it than a freshly new replacement with the risk of it being faulty. OCZ did this to me with a Vertex 3 SSD RMA.
    
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post #19 of 25
I only buy Evga .Ive never had a single issue with them.Their service was always top notch when i needed it
    
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post #20 of 25
This can happen with pretty much any company. Not really exclusive to EVGA.
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