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ASUS mobo problem!

post #1 of 5
Thread Starter 
Ok, as many of you may have noticed I have been having many many problems with my sig rig. Tonight it was finally traced to my motherboard. Seems there is a random problem where it cause's my sig rig to freeze. Anyway, the board is an ASUS board and is still under warrenty BUT I do not have the box, or any of the original packaging ..... I have the manual, and an invoice from new egg but I don't have the box.

tomorrow after work I plan to call them to see if they can RMA the mobo in question(see sig rig) I have used many many ASUS mobo's but have never had to use their RMA process before.

Can anyone tell me if the fact that I do not have the original packaging or anything like that will be a problem? I need this board to work for my wife's rig and am looking for some kind of reinsurance that I can RMA this thing. the big problem is that my windows 7 is OEM and locked to this mobo. I know that there are ways around this but would like a trouble free solution to this small nightmare. Thank you guys.
Gizmoto
(18 items)
 
They beat me:(
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Home Server V1.0
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CPUMotherboardGraphicsRAM
AMD Phenom II x6 1040t @2.7Ghz ASRock 880GM-LE FX  AMD Radeon HD 4250 integrated graphics Micro Center(ADATA) 8Gb (2x4) 1333 
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Western Digital Caviar Blue 640Gb Samsung SpinPoint F4 2Tb Seagate Barracuda 7200.9 ST3500641AS-RK 500Gb Seagate Barracuda 7200.9 ST3500641AS-RK 500Gb 
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Gizmoto
(18 items)
 
They beat me:(
(15 items)
 
Home Server V1.0
(17 items)
 
CPUMotherboardGraphicsRAM
AMD Phenom II x6 1040t @2.7Ghz ASRock 880GM-LE FX  AMD Radeon HD 4250 integrated graphics Micro Center(ADATA) 8Gb (2x4) 1333 
Hard DriveHard DriveHard DriveHard Drive
Western Digital Caviar Blue 640Gb Samsung SpinPoint F4 2Tb Seagate Barracuda 7200.9 ST3500641AS-RK 500Gb Seagate Barracuda 7200.9 ST3500641AS-RK 500Gb 
Optical DriveOptical DriveCoolingOS
ASUS 24X DVD Burner ASUS 24X DVD Burner Stock AMD Cooler Windows 7 Home Premium 64 bit 
OSOSPowerCase
Linux Mint (VM) Linux Ubuntu (VM) Inland ILG-500R2 500w PSU DiabloTek Evo Mid-tower Case 
Other
Inland IL internal card reader 
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post #2 of 5
If it's more then 30 days old,you are going to have to talk to asus.I am going to rma my g.skill memory.I assume that asus will send you a box to ship your motherboard in.

From what I have heard,asus is a good company to do a rma with.
Thunderstruck!
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7 7700k Asus Rog Maximus IX Hero Msi Geforce Gtx 1060 G. Skill Trident series DDR4 3200 8gb 
RAMHard DriveHard DriveHard Drive
G. Skill Trident series DD4 3200 8gb Samsung 840 pro 128gb[boot] Seagate 250 gb [games] Hitachi 500 gb [media] 
Hard DriveHard DriveOptical DriveCooling
Samsung 840 evo 250 gb [ steam/origin] Crucial M4 64gb [apps] Lg Cooler Master 212 Evo 
OSMonitorKeyboardPower
W7 64bit Dell s2440L compaq Corsair Hx750 
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Thunderstruck!
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7 7700k Asus Rog Maximus IX Hero Msi Geforce Gtx 1060 G. Skill Trident series DDR4 3200 8gb 
RAMHard DriveHard DriveHard Drive
G. Skill Trident series DD4 3200 8gb Samsung 840 pro 128gb[boot] Seagate 250 gb [games] Hitachi 500 gb [media] 
Hard DriveHard DriveOptical DriveCooling
Samsung 840 evo 250 gb [ steam/origin] Crucial M4 64gb [apps] Lg Cooler Master 212 Evo 
OSMonitorKeyboardPower
W7 64bit Dell s2440L compaq Corsair Hx750 
CaseMouse
Corsair Vengence C70 logitech 
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post #3 of 5
Thread Starter 
Quote:
Originally Posted by Fishinfan View Post
If it's more then 30 days old,you are going to have to talk to asus.I am going to rma my g.skill memory.I assume that asus will send you a box to ship your motherboard in.

From what I have heard,asus is a good company to do a rma with.
the mobo was bought from newegg.com back in jan of this year. The only reason for this post is that I know that some company's like you to ship what ever your RMA'ing to them in the original package, but to be fair it has been a long time since I have had to RMA an electronic lol. Thank's for the resopnce!

G.Skill is amazing, your going to like G.skill after dealing with their tech support/RMA
Gizmoto
(18 items)
 
They beat me:(
(15 items)
 
Home Server V1.0
(17 items)
 
CPUMotherboardGraphicsRAM
AMD Phenom II x6 1040t @2.7Ghz ASRock 880GM-LE FX  AMD Radeon HD 4250 integrated graphics Micro Center(ADATA) 8Gb (2x4) 1333 
Hard DriveHard DriveHard DriveHard Drive
Western Digital Caviar Blue 640Gb Samsung SpinPoint F4 2Tb Seagate Barracuda 7200.9 ST3500641AS-RK 500Gb Seagate Barracuda 7200.9 ST3500641AS-RK 500Gb 
Optical DriveOptical DriveCoolingOS
ASUS 24X DVD Burner ASUS 24X DVD Burner Stock AMD Cooler Windows 7 Home Premium 64 bit 
OSOSPowerCase
Linux Mint (VM) Linux Ubuntu (VM) Inland ILG-500R2 500w PSU DiabloTek Evo Mid-tower Case 
Other
Inland IL internal card reader 
  hide details  
Reply
Gizmoto
(18 items)
 
They beat me:(
(15 items)
 
Home Server V1.0
(17 items)
 
CPUMotherboardGraphicsRAM
AMD Phenom II x6 1040t @2.7Ghz ASRock 880GM-LE FX  AMD Radeon HD 4250 integrated graphics Micro Center(ADATA) 8Gb (2x4) 1333 
Hard DriveHard DriveHard DriveHard Drive
Western Digital Caviar Blue 640Gb Samsung SpinPoint F4 2Tb Seagate Barracuda 7200.9 ST3500641AS-RK 500Gb Seagate Barracuda 7200.9 ST3500641AS-RK 500Gb 
Optical DriveOptical DriveCoolingOS
ASUS 24X DVD Burner ASUS 24X DVD Burner Stock AMD Cooler Windows 7 Home Premium 64 bit 
OSOSPowerCase
Linux Mint (VM) Linux Ubuntu (VM) Inland ILG-500R2 500w PSU DiabloTek Evo Mid-tower Case 
Other
Inland IL internal card reader 
  hide details  
Reply
post #4 of 5
Ship only the MB.
You'll get packing/shipping details with the RMA info.
Use the live chat feature here http://service.asus.com/ProductCategory.aspx?pid=6# it's much faster than e-mail for getting an RMA #.
Have the MB serial# handy.
You pay to send and they pay to return(by courier).

Good luck

Gyro
My System
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AMD Ph IIx4 955 @ 3.2 Asus M2N32-sli dlx Asus GTX 460 1gb DirectCU MSI GTX 460 1gb Cyclone 
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4x2gb OCZ ddr2 1066 plats seagate 320gb sata lg supermulti dvd WIN 7 64 
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acer p221w ms SS ST75F-P 750w CM 690modded w/KazeMaster pro 
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ms intellimouse explorer3.0 
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My System
(14 items)
 
  
CPUMotherboardGraphicsGraphics
AMD Ph IIx4 955 @ 3.2 Asus M2N32-sli dlx Asus GTX 460 1gb DirectCU MSI GTX 460 1gb Cyclone 
RAMHard DriveOptical DriveOS
4x2gb OCZ ddr2 1066 plats seagate 320gb sata lg supermulti dvd WIN 7 64 
MonitorKeyboardPowerCase
acer p221w ms SS ST75F-P 750w CM 690modded w/KazeMaster pro 
Mouse
ms intellimouse explorer3.0 
  hide details  
Reply
post #5 of 5
Thread Starter 
Quote:
Originally Posted by Gyro View Post
Ship only the MB.
You'll get packing/shipping details with the RMA info.
Use the live chat feature here http://service.asus.com/ProductCategory.aspx?pid=6# it's much faster than e-mail for getting an RMA #.
Have the MB serial# handy.
You pay to send and they pay to return(by courier).

Good luck

Gyro
Thank you Gyro. You have put my mind at ease I hope they don't try to say its my fault that it broke.
Gizmoto
(18 items)
 
They beat me:(
(15 items)
 
Home Server V1.0
(17 items)
 
CPUMotherboardGraphicsRAM
AMD Phenom II x6 1040t @2.7Ghz ASRock 880GM-LE FX  AMD Radeon HD 4250 integrated graphics Micro Center(ADATA) 8Gb (2x4) 1333 
Hard DriveHard DriveHard DriveHard Drive
Western Digital Caviar Blue 640Gb Samsung SpinPoint F4 2Tb Seagate Barracuda 7200.9 ST3500641AS-RK 500Gb Seagate Barracuda 7200.9 ST3500641AS-RK 500Gb 
Optical DriveOptical DriveCoolingOS
ASUS 24X DVD Burner ASUS 24X DVD Burner Stock AMD Cooler Windows 7 Home Premium 64 bit 
OSOSPowerCase
Linux Mint (VM) Linux Ubuntu (VM) Inland ILG-500R2 500w PSU DiabloTek Evo Mid-tower Case 
Other
Inland IL internal card reader 
  hide details  
Reply
Gizmoto
(18 items)
 
They beat me:(
(15 items)
 
Home Server V1.0
(17 items)
 
CPUMotherboardGraphicsRAM
AMD Phenom II x6 1040t @2.7Ghz ASRock 880GM-LE FX  AMD Radeon HD 4250 integrated graphics Micro Center(ADATA) 8Gb (2x4) 1333 
Hard DriveHard DriveHard DriveHard Drive
Western Digital Caviar Blue 640Gb Samsung SpinPoint F4 2Tb Seagate Barracuda 7200.9 ST3500641AS-RK 500Gb Seagate Barracuda 7200.9 ST3500641AS-RK 500Gb 
Optical DriveOptical DriveCoolingOS
ASUS 24X DVD Burner ASUS 24X DVD Burner Stock AMD Cooler Windows 7 Home Premium 64 bit 
OSOSPowerCase
Linux Mint (VM) Linux Ubuntu (VM) Inland ILG-500R2 500w PSU DiabloTek Evo Mid-tower Case 
Other
Inland IL internal card reader 
  hide details  
Reply
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