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Newegg Shenanigans. (not their fault) - Page 2  

post #11 of 105
Quote:
Originally Posted by Masked View Post
Is this an OCN thing or has the AMD forum just chosen to skip over actual, relevant, factual information?

Just got off the phone w/our vendor rep and some retailers were asked to do this, also to double check shipments.

You're all fine.

Again, with the 2500k's and the 2600k's intel did the same thing only they didn't break the seals.

The real question is...Would you rather be aware they checked your product or...Be in the dark that they checked your product...Because either way, they checked your product.

It is new...It is for the most part "unopened" and you didn't miss out on anything.
I think that the "actual, relevant, factual information" is that the CPU was already (Supposedly. They still shipped the train wreck.) tested by AMD before they sent it to Newegg, so they have no reason to break the seals.

They should put a disclaimer in the item description if this is corporate policy.

Is that too much to ask?
post #12 of 105
Quote:
Originally Posted by Murlocke View Post
I almost exclusively buy from Amazon now. Prime just makes everything so cheap, and fast to get. I've had 0 problems with them.. and 0% restocking fee with no questions asked is to die for. Newegg still charges me a restocking fee if I don't like a product.

If something isn't on Amazon, I just find the cheapest price online and buy it from there. Newegg usually isn't on my radar anymore, Amazon is almost always cheaper unless they don't have it.. and in that case there's cheaper elsewhere.

What happened Newegg.
inwin bl631 is still cheaper on the egg.... but anyways i would be annoyed that the seal was broken but as long as everything is included and it doesnt look used id forget about it
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post #13 of 105
Amazon Prime is just amazing.
I've only had a package shipped late once from them and I order quite a bit.
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post #14 of 105
maybe its someone at newegg binning some bulldozer cpus for heavy lhe action on the weekend ???
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post #15 of 105
Quote:
Originally Posted by Damn_Smooth View Post
I think that the "actual, relevant, factual information" is that the CPU was already (Supposedly. They still shipped the train wreck.) tested by AMD before they sent it to Newegg, so they have no reason to break the seals.

They should put a disclaimer in the item description if this is corporate policy.

Is that too much to ask?
Yes.

If a vendor asks a retailer to do something, it gets done.

Who cares how it gets done, it got done.

In the end, the finality is that your product was unused BUT AMD decided to do it honorably.

Would you rather a vendor NOT break the seals and do the same exact thing as we were asked to with the 2500k/2600ks?

I can break out a set of mini blowtorches and strip the insides of our intel boxes right now and ship you one...You'd never know I even touched it.

Or would you rather they be "honest" about it so you can see the seals?

I feel like I'm in a scene from Tommy Boy...It doesn't really matter about the condition of the pretty box as long as you have a warranty because that's what the american actually cares about.

They were asked to do something, they did it...You can either complain and see that it was done, have no knowledge it was done or just actually trust your warranty and install it...
post #16 of 105
NEWEGG is a last resort. I took them out of my Favorites.
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post #17 of 105
Quote:
Originally Posted by Masked View Post
Yes.

If a vendor asks a retailer to do something, it gets done.

Who cares how it gets done, it got done.

In the end, the finality is that your product was unused BUT AMD decided to do it honorably.

Would you rather a vendor NOT break the seals and do the same exact thing as we were asked to with the 2500k/2600ks?

I can break out a set of mini blowtorches and strip the insides of our intel boxes right now and ship you one...You'd never know I even touched it.

Or would you rather they be "honest" about it so you can see the seals?

I feel like I'm in a scene from Tommy Boy...It doesn't really matter about the condition of the pretty box as long as you have a warranty because that's what the american actually cares about.

They were asked to do something, they did it...You can either complain and see that it was done, have no knowledge it was done or just actually trust your warranty and install it...
They should still post some sort of disclaimer so that the end user doesn't think that a store employee took the chip out for 15 suicide runs or anything.

Not everybody works retail and comes to the conclusions that you do, or threads like this wouldn't exist. Obviously, and rightfully, consumer confidence isn't that high, and if you send someone something with broken seals, you should explain to them why those seals are broken.
post #18 of 105
Quote:
Originally Posted by Damn_Smooth View Post
They should still post some sort of disclaimer so that the end user doesn't think that a store employee took the chip out for 15 suicide runs or anything.

Not everybody works retail and comes to the conclusions that you do, or threads like this wouldn't exist. Obviously, and rightfully, consumer confidence isn't that high, and if you send someone something with broken seals, you should explain to them why those seals are broken.
I'm absolutely not disagreeing with you...I make it a point to tell our customers the situation regardless of it being good or bad.

My point is, even my cores came with broken seals and I got mine direct...So, obviously, somewhere, the vendors/retailers were asked to do something.

Our rep only said the seals were broken for a reason, assured me they were new and that was it.

I'm simply saying that there have been situations in the past where, it was done shadily...And while I understand consumer confidence is low at the moment, I'm one of those people that would rather see the seal broken and accept that it was broken then have stuff missing from the inside of the box and finding out later it was because they heat the seals and removed crap inside.

I don't speak for our rep and I honestly only ordered a couple cores to test with beta apps...So, I'm not even close to the authority on this subject...

If you'd like to contact newegg and ask, I almost guarantee they'll either say they were asked to, it came that way or, they'll offer to send you a new one but, it will end being the same situation.

And just as a P.S. ~ One of our interns just came in and he had ordered from Amazon; the seals are broken as well.
post #19 of 105
Quote:
Originally Posted by Masked View Post
I'm absolutely not disagreeing with you...I make it a point to tell our customers the situation regardless of it being good or bad.

My point is, even my cores came with broken seals and I got mine direct...So, obviously, somewhere, the vendors/retailers were asked to do something.

Our rep only said the seals were broken for a reason, assured me they were new and that was it.

I'm simply saying that there have been situations in the past where, it was done shadily...And while I understand consumer confidence is low at the moment, I'm one of those people that would rather see the seal broken and accept that it was broken then have stuff missing from the inside of the box and finding out later it was because they heat the seals and removed crap inside.

I don't speak for our rep and I honestly only ordered a couple cores to test with beta apps...So, I'm not even close to the authority on this subject...

If you'd like to contact newegg and ask, I almost guarantee they'll either say they were asked to, it came that way or, they'll offer to send you a new one but, it will end being the same situation.

And just as a P.S. ~ One of our interns just came in and he had ordered from Amazon; the seals are broken as well.
Thank you for being honest and explaining the situation. I appreciate that. There is no way I would have known any of this without having this conversation with you though, so they should promote people like you to the positions that deal with customer relations.
post #20 of 105
All AMD would have had to do is overnight new seals to put on the boxes to Newegg's CPU distrib point (I believe is still in CA).

When Newegg had people break the seal and remove something, they could have easily put a new one on to show the customer it was resealed with AMD's blessing (an authentic AMD seal).

I'm not even a businessman, and I know what to do to show it was a product opened with AMD's blessing.

Cost per worker per hour at Newegg facility - who knows...maybe ~$10/hr average

Cost for AMD to ship Newegg some of those AMD-branded seals overnight - probably ~$50

Caring enough to let your customer know you care by having the e-tailer reseal your product - priceless
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