Originally Posted by Thingamajig
...well isn't a broken seal pretty shady as it is?
Regardless of what you describe, anything could've been tampered with in that box. Send it back, demand an unopened one. I wouldn't pay full retail price for something that could possibly be second hand.
I Don't really get your point. So "opened box" doesn't actually mean "opened box"? Perhaps the problem is the stupid term used to describe what it is you're describing. an opened box is...an opened box.
..and these are...opened.
Sorry, I meant to write "Open Box". Retailers use the words "Open Box" instead of the words "Used" or "Items that were returned from customers" as a marketing ploy. These processors are NOT used or returns from customers, so they shouldn't be labeled as such.
Originally Posted by jck
Now, I'd like for you to show proof that AMD ordered those items to be opened. Do you work for a retailer and have that proof?
Simply put, neither does the customer at home who orders online. And, the OP didn't get any notice from Newegg. This could have been easily solved by including a piece of paper stating:
We opened your AMD FX product at the request of the manufacturer. We assure you nothing has been altered.
(insert retailer name here)
Fact is, AMD *is* to accept some of the blame too if they didn't include something they should have. Their QC/QA process should have caught this before shipment.
However as was alleged earlier that it was a "please make sure your BIOS is updated" noticed, there is still no reason the CPU box had to be opened to include this. Period.
Really. It would have been minutes of programming to put a check into the order generation to see if a product code was one of the FX items a notice on the invoice or print an extra insert.
It would have cost Newegg a few hundred dollars at most...labor, paper, and all.
Now if they're refunding $20 per CPU, and say 1,000 CPU buyers got a gift card given...that's $20k of profit...poof!
I don't have proof that AMD said anything. I only based my statements on the fact that reputable companies like Amazon and Newegg sent packages with broken seals to many customers. IMO, it is highly likely that AMD requested the retailers to add or remove an item from the packaging.
I agree that printing an extra invoice or insert would have been a viable solution. However, I disagree with the person that said Newegg should wait for AMD to overnight stickers to them.
I wouldn't say it's $20K of profit gone. Only those who contact Newegg b/c they were bothered by the broken seal will get the gift card. Also, it's not real money. This gives the consumer an incentive to purchase at least one last item from Newegg.
Giftcards can often confuse customers as well. For example, they'll buy a Phenom 955 for $120 and get a $20 gift card. They think wow, the processor is only $100. They see it as a discount on their current purchases and not a discount on a future purchase. A few weeks go by and they see a motherboard on sale for $170. But now they whip out their giftcard believing that they're going to save another $20.
Anyways, I believe that Newegg had probably thought this through. They have more experience than you and I in the retailing business. They obviously knew that the broken seal will concern some customers. I assume they ended up with the conclusion that sending out processors with the broken seals and offering $20 giftcards was the best way to handle the situation.