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Newegg Shenanigans. (not their fault) - Page 3  

post #21 of 105
Sounds like this is where those early benchers were getting their samples to hit 8.xx GHz.
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post #22 of 105
Thread Starter 
Quote:
Originally Posted by jck View Post
All AMD would have had to do is overnight new seals to put on the boxes to Newegg's CPU distrib point (I believe is still in CA).

When Newegg had people break the seal and remove something, they could have easily put a new one on to show the customer it was resealed with AMD's blessing (an authentic AMD seal).

I'm not even a businessman, and I know what to do to show it was a product opened with AMD's blessing.

Cost per worker per hour at Newegg facility - who knows...maybe ~$10/hr average

Cost for AMD to ship Newegg some of those AMD-branded seals overnight - probably ~$50

Caring enough to let your customer know you care by having the e-tailer reseal your product - priceless
I completely agree with you. If there was some note in the box saying "hey we opened your product because of [insert reason here] please accept our apologies" I wouldn't mind as much. But there wasn't even a notice about it which sucks.

The Newegg rep I chated with was willing to do an exchange but they did not have any in stock. They would refund the processor if there's a problem, but if the processor is ok and POSTS, they'll give me a $20 gift card. A fitting punishment since at least newegg loses a chunk of their markup this way but it still sucks as a discount since reg price is $259 anyway..

If it does post and seem ok then I'll let it be, but would think twice about buying from them in the future. It seems when most companies get a little bit big they turn bad.
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post #23 of 105
would be nice if they were breaking the seals to take out the cpu and replace it with a new B3 stepping that worked
    
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post #24 of 105
Arent you going to open it anyway? Yeah, lets blacklist a decent distributor because they opened a box you were gonna open regardless. NOW, if the pins are bent or the chip is obviously used, there would be a problem.

Kinda weird tho, in any case.
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post #25 of 105
thanks for posting the situation masked. too bad the rest of the nonsense posters need to read the comments in the thread before they post stupid crap about newegg and policies and their opinions and thoughts about how wrong it was for newegg to do that.
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post #26 of 105
Thread Starter 
Quote:
Originally Posted by SwishaMane View Post
Arent you going to open it anyway? Yeah, lets blacklist a decent distributor because they opened a box you were gonna open regardless. NOW, if the pins are bent or the chip is obviously used, there would be a problem.

Kinda weird tho, in any case.
No. If I wanted to buy open product, I would buy it cheap off ebay, buy the Newegg parts marked "opened box" or the flea market. Isn't that the point of Newegg having open boxed items - so that we are informed that its open boxed? If Newegg is selling product marked new, it needs to come sealed and un-tampered with or they get blacklisted. The only reason here that I just don't outright demand a refund is because no one else has it in stock as I stated earlier and I need to get my box up and running..

Imagine if it was a PC game that I bought from them and the seal's been opened and the box states its got some sort of nasty drm like Ubi CIC or Starforce, or I don't like their terms of agreement upon receiving it. They wouldn't accept it as a return and give me my money back at that point since its been opened. If they can't get their act together and keep the package sealed, then they don't deserve my business.

With that said, My post is to warn others of what's going on with Newegg so they can avoid buying from them, simply because I would've liked to know about it ahead of time if newegg is false advertising new products.
Edited by baltar - 10/18/11 at 8:56am
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post #27 of 105
Quote:
Originally Posted by baltar View Post
No. If I wanted to buy open product, I would buy it cheap off ebay, buy the Newegg parts marked "opened box" or the flea market. Isn't that the point of Newegg having open boxed items - so that we are informed that its open boxed? If Newegg is selling product marked new, it needs to come sealed and un-tampered with or they get blacklisted. The only reason here that I just don't outright demand a refund is because no one else has it in stock as I stated earlier and I need to get my box up and running..

With that said, My post is to warn others of what's going on with Newegg so they can avoid buying from them, simply because I would've liked to know about it ahead of time if newegg is false advertising new products.
As a vendor, I vehemently disagree with this entire statement.

Regardless of Newegg's actions, if AMD asked them to open the box, you open the box.

There is no magical fairy land where you get sent new stickers.

AMD chose to honorably remove something from the box and break the seals...That to me, says a lot.

Again, I had to remove manuals from the 2500ks and 2600ks when they were ordered through our company...Did I ever tell the end user? No, Intel told us not to.

Thus why I actually have little blowtorches in the office.

It's not Newegg's fault as a vendor that they were asked/told to do something and your blaming them is entirely unjust...They even offered you 20$.

Just as it wouldn't be your fault if you sold cores and they asked you to remove something from the box...You were told to.

The second release of AMD products will likely come without whatever is/was removed so, if you're that hyped up about it, wait...but, don't dismiss a vendor because they're doing exactly what the manufacturer asked them to do.
post #28 of 105
Quote:
Originally Posted by Masked View Post
Yes.

If a vendor asks a retailer to do something, it gets done.

Who cares how it gets done, it got done.

In the end, the finality is that your product was unused BUT AMD decided to do it honorably.

Would you rather a vendor NOT break the seals and do the same exact thing as we were asked to with the 2500k/2600ks?

I can break out a set of mini blowtorches and strip the insides of our intel boxes right now and ship you one...You'd never know I even touched it.

Or would you rather they be "honest" about it so you can see the seals?

I feel like I'm in a scene from Tommy Boy...It doesn't really matter about the condition of the pretty box as long as you have a warranty because that's what the american actually cares about.

They were asked to do something, they did it...You can either complain and see that it was done, have no knowledge it was done or just actually trust your warranty and install it...
So do you know what was done?


Quote:
Originally Posted by baltar View Post
No. If I wanted to buy open product, I would buy it cheap off ebay, buy the Newegg parts marked "opened box" or the flea market. Isn't that the point of Newegg having open boxed items - so that we are informed that its open boxed? If Newegg is selling product marked new, it needs to come sealed and un-tampered with or they get blacklisted. The only reason here that I just don't outright demand a refund is because no one else has it in stock as I stated earlier and I need to get my box up and running..

Imagine if it was a PC game that I bought from them and the seal's been opened and the box states its got some sort of nasty drm like Ubi CIC or Starforce, or I don't like their terms of agreement upon receiving it. They wouldn't accept it as a return and give me my money back at that point since its been opened. If they can't get their act together and keep the package sealed, then they don't deserve my business.

With that said, My post is to warn others of what's going on with Newegg so they can avoid buying from them, simply because I would've liked to know about it ahead of time if newegg is false advertising new products.
I understand your frustration. If I buy anything "new" and the seals are brokne, I will start asking questions. If I am told that AMD asked that "something" be removed, I want to know what. I would also have expected a note or something in the box that due to the manufacturers request the package had to be opened but nothing was wrong or used.
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post #29 of 105
Quote:
Originally Posted by olliiee View Post
Intel stole Bulldozer and put rubbish chips in! Its a scam!
So Intel stole the Bulldozer chip and put another rubbish Bulldozer chip in the box?

That sounds more realistic.

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post #30 of 105
Quote:
Originally Posted by Masked View Post
As a vendor, I vehemently disagree with this entire statement.

Regardless of Newegg's actions, if AMD asked them to open the box, you open the box.

There is no magical fairy land where you get sent new stickers.

AMD chose to honorably remove something from the box and break the seals...That to me, says a lot.

Again, I had to remove manuals from the 2500ks and 2600ks when they were ordered through our company...Did I ever tell the end user? No, Intel told us not to.

Thus why I actually have little blowtorches in the office.

It's not Newegg's fault as a vendor that they were asked/told to do something and your blaming them is entirely unjust...They even offered you 20$.

Just as it wouldn't be your fault if you sold cores and they asked you to remove something from the box...You were told to.

The second release of AMD products will likely come without whatever is/was removed so, if you're that hyped up about it, wait...but, don't dismiss a vendor because they're doing exactly what the manufacturer asked them to do.
As a computer vendor, I have never had that happen, once items come to us from distributors you do not have to open anything for anyone. I strongly believe that OP got a customer return that they deemed as new and sold.

I buy from newegg all the time, my own personal account has $11,000 in purchases, my business one has a ton more (our business does revenue in the millions). I have received items from newegg where the seals have been broken. I do not believe that all these manufacturers are requesting newegg to open up boxes and get stuff out. Most likely they received a return that was opened and the customer just stated they did not want the item and they resold it. Its not an uncommon practice and I have seen it happen. Newegg does it quite often.
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