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Newegg Shenanigans. (not their fault) - Page 4  

post #31 of 105
Quote:
Originally Posted by Limes View Post
As a computer vendor, I have never had that happen, once items come to us from distributors you do not have to open anything for anyone. I strongly believe that OP got a customer return that they deemed as new and sold.

I buy from newegg all the time, my own personal account has $11,000 in purchases, my business one has a ton more (our business does revenue in the millions). I have received items from newegg where the seals have been broken. I do not believe that all these manufacturers are requesting newegg to open up boxes and get stuff out. Most likely they received a return that was opened and the customer just stated they did not want the item and they resold it. Its not an uncommon practice and I have seen it happen. Newegg does it quite often.
I've seen it happen many times and have done it for our parent company on multiple occasions.

First releases often contain a pamphlet or something they didn't intend to pass on or in some situations have actually put stuff into the box (driver cd's come to mind).

It does happen and my my conclusion stems from my office getting our cores directly from AMD (opened), two cores from Newegg (opened) and 1 core from amazon (opened) ~ (I included the interns and 2 other techs I just heard about).

This isn't exactly some long lost phenomena, it happens.

From what the rep told me this morning, it happened...Again I don't speak for him at all.

You can take what you want from it but, I wouldn't blast Newegg if the situation was such where they were told to do something...If they weren't that's on them but, I highly doubt they'll tell you otherwise.

What's also, "ironic" is with that 20$ rebate, he got the open box price and still continues to berate them...

Just doesn't make sense to me.
post #32 of 105
TBH, I think that shipping an open item to a customer without informing them why is wrong and a bad business practice.

It doesn't matter why it was opened. If you're going to sell it as new, it should be as it was from the manufacturer's point of packaging.
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post #33 of 105
Thread Starter 
Quote:
Originally Posted by Masked View Post
As a vendor, I vehemently disagree with this entire statement.

Regardless of Newegg's actions, if AMD asked them to open the box, you open the box.

There is no magical fairy land where you get sent new stickers.

AMD chose to honorably remove something from the box and break the seals...That to me, says a lot.

Again, I had to remove manuals from the 2500ks and 2600ks when they were ordered through our company...Did I ever tell the end user? No, Intel told us not to.

Thus why I actually have little blowtorches in the office.

It's not Newegg's fault as a vendor that they were asked/told to do something and your blaming them is entirely unjust...They even offered you 20$.

Just as it wouldn't be your fault if you sold cores and they asked you to remove something from the box...You were told to.

The second release of AMD products will likely come without whatever is/was removed so, if you're that hyped up about it, wait...but, don't dismiss a vendor because they're doing exactly what the manufacturer asked them to do.
Quote:
I've seen it happen many times and have done it for our parent company on multiple occasions.

First releases often contain a pamphlet or something they didn't intend to pass on or in some situations have actually put stuff into the box (driver cd's come to mind).

It does happen and my my conclusion stems from my office getting our cores directly from AMD (opened), two cores from Newegg (opened) and 1 core from amazon (opened) ~ (I included the interns and 2 other techs I just heard about).

This isn't exactly some long lost phenomena, it happens.

From what the rep told me this morning, it happened...Again I don't speak for him at all.

You can take what you want from it but, I wouldn't blast Newegg if the situation was such where they were told to do something...If they weren't that's on them but, I highly doubt they'll tell you otherwise.

What's also, "ironic" is with that 20$ rebate, he got the open box price and still continues to berate them...

Just doesn't make sense to me.
First, If newegg notified me "hey we had to open the box amd told us to" then that's fine. It's called honesty, something the industry needs a lot more of. I'd appreciate honesty more than $20 coupon and a "sorry come again" response. It's truly amazing and saddening how gamestop and their open the box and don't care policy is wearing off onto other industries.

Secondly, Intel told you to open boxed products and not tell the customer? glad I don't buy their products. It sucks that AMD is falling down that route, but if it was me I won't accept open product, especially for the price of retail. If Intel/AMD said "ok we gotta open the product, pull stuff out, can you let whoever's buying know its open box?"

Third - $259 is the MSRP as noted by AMD themselves, not the open box price. $279 is the jacked up price but I have no choice since only Newegg has it in stock. $239 sounds more like an open box price to me but that's not a price I am being offered. Thanks to lack of product I am going to have to take the 20 and go with it whether I like it or not. If the product works then that's great. If not, then full refund time.

Fourth, this is informative to us customers that this is happening to bulldozer cpus since Intel/AMD/Vendor doesn't seem to care about their customer base enough to notify them about it.

Lastly, I'd really like to know what store are you a vendor of so I can kindly avoid shopping there in the future. Thanks.

EDIT: Ah, a look at your profile says it all.. Good thing I didn't buy from there in the first place.
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post #34 of 105
apparently everyone didnt notice the extra little note in the box that said to make sure you had the latest possible bios for your board and that your board was compatible with bulldozer. i would say it was added in after packaging since it looked like it was copied on a copier. just trying to cover there butts so they did not get a bunch of returns.
post #35 of 105
Quote:
Originally Posted by baltar View Post
...

Third - $259 is the MSRP as noted by AMD themselves, not the open box price. $279 is the jacked up price but I have no choice since only Newegg has it in stock. $239 sounds more like an open box price to me but that's not a price I am being offered. Thanks to lack of product I am going to have to take the 20 and go with it whether I like it or not. If the product works then that's great. If not, then full refund time.

...
Actually, I think AMD announced $245 for the MSRP of the 8150.

I'm not sure that they released MSRP for the 8150 + LCS kit that had shipped by default. I'd assume that's why the 8150s were $279 at Newegg they came with LCS. But, that's just a guess on my part.


Quote:
Lastly, I'd really like to know what store are you a vendor of so I can kindly avoid shopping there in the future. Thanks.
I was actually gonna say this too, but I did not want to seem like I was being too harsh or a troll.
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post #36 of 105
Uhm r u really complaining about an open box 0.o does the cpu work? Is everything in there? If yes i wouldnt complain people are so ignorant.
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post #37 of 105
Quote:
Originally Posted by baltar View Post
First, If newegg notified me "hey we had to open the box amd told us to" then that's fine. It's called honesty, something the industry needs a lot more of. I'd appreciate honesty more than $20 coupon and a "sorry come again" response. It's truly amazing and saddening how gamestop and their open the box and don't care policy is wearing off onto other industries.

Secondly, Intel told you to open boxed products and not tell the customer? glad I don't buy their products. It sucks that AMD is falling down that route, but if it was me I won't accept open product, especially for the price of retail. If Intel/AMD said "ok we gotta open the product, pull stuff out, can you let whoever's buying know its open box?"

Third - $259 is the MSRP as noted by AMD themselves, not the open box price. $279 is the jacked up price but I have no choice since only Newegg has it in stock. $239 sounds more like an open box price to me but that's not a price I am being offered. Thanks to lack of product I am going to have to take the 20 and go with it whether I like it or not. If the product works then that's great. If not, then full refund time.

Fourth, this is informative to us customers that this is happening to bulldozer cpus since Intel/AMD/Vendor doesn't seem to care about their customer base enough to notify them about it.

Lastly, I'd really like to know what store are you a vendor of so I can kindly avoid shopping there in the future. Thanks.

EDIT: Ah, a look at your profile says it all.. Good thing I didn't buy from there in the first place.

seriously ???

post #38 of 105
after all the noise with the intel fake processors, i will bet they are physically checking them before shipping.
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post #39 of 105
Honestly I wouldnt care if this happened to me and I don't think Newegg needs to reimburse them in any form, BUT:

This thread has gotten me curious, I want to know what AMD had them check, remove, or add from the sealed box. So I sorta hope these guys keep making a stink until you get an answer.
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post #40 of 105
Quote:
Originally Posted by BinaryDemon View Post
Honestly I wouldnt care if this happened to me and I don't think Newegg needs to reimburse them in any form, BUT:

This thread has gotten me curious, I want to know what AMD had them check, remove, or add from the sealed box. So I sorta hope these guys keep making a stink until you get an answer.
Ditto. I am curious. Plus, I've spent over $10k with Newegg over the past several years and never had a CPU come open.

I'm wondering what supposedly had to happen at AMD's order, and why Newegg felt required to do so.
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