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Newegg Shenanigans. (not their fault) - Page 7  

post #61 of 105
Quote:
Originally Posted by Masked;15352785 
If what I heard is true, the reality is you won't find a "closed" box, anywhere...
Not true. Fry's sold me a sealed box. Though they did had their own seal on it too, besides the AMD ones, but that is typical of most of their stuff.
    
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post #62 of 105
I can care less about a seal, if the chip is in perfect working order then I'm satisfied, after all im buying a CPU not a seal. Newegg is an excellent store, ill still be buying from them in the future.

sent from my EVO 3D
    
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post #63 of 105
ill tell you if my bd box is sealed or the seal was destroyed when i receive mine this week
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post #64 of 105
Quote:
Originally Posted by Masked;15356441 
I bet you've received 100s of them but your vendor never broke the seals.

At happens //ALL// of the time and is far more frequent than many of you think it happens.

I've had it happen to graphics cards, CPU's especially, motherboards...It happens.

The manufacturer ships a product but, forgets a disk or a warranty insert...Perhaps the first thousand are missing a manual.

Manufacturer 1 calls vendor and says: Insert this or you can't sell it.

You insert it...Sell it, you never used it but, opened it because you were told to...In what world should this cost you a profit?

Perhaps AMD told them to breach the seals, perhaps they did it on their own...Bottom line is, this practice is COMMONPLACE and regardless of thousands of dollars of orders, it's happened to you...Only your vendor had the ability to not break the seals.

I find it absolutely shocking that I have to educate a vendor on this practice considering I knew about it on day 1 of being a tech...Hell, my professor @ Phoenix even told us about it in 2005...So, I guess a welcome to 2011 is in order.

Well, I'll even go this far:

In over 20 years of doing my own PC work I've never gotten one that I didn't know *why* it was opened if the seal was broken. I've bought 1,000s (maybe 10,000s) of parts. None had the seal broken from a mail-order house, and if I bought it at a store they could tell me why it was open.

And, I don't care if you got told at MIT or your local vo-tech. That's irrelevant.

It still doesn't alter the fact that this is an irresponsible practice that shows a lack of customer care. When you're ordering from NewEgg, you can not see the product to ask why prior to paying "new" price.

Common sense says someone receiving an opened item is going to think "that package looks like someone opened and used it". It doesn't take an education to realize that.

Maybe it's common place where you come from. But I assure you when I go online and buy a "new" product, I expect it to be in new shape...including the packaging.

I can't imagine going onto an online store and buying a set of underwear that are opened when I get them, and the store going "oh, we had to put the 'inspected by' tag in there".

It's just irresponsible, discourteous, and unprofessional. And IMHO if that's how Newegg is going to do business...I'll start looking to a local store or another e-tailer.

So, thanks for letting me know how you "educated" folks do business. There goes $10ks of profit for Newegg thanks to you.
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post #65 of 105
Thread Starter 
Quote:
Originally Posted by jck;15356793 
Well, I'll even go this far:

In over 20 years of doing my own PC work I've never gotten one that I didn't know *why* it was opened if the seal was broken. I've bought 1,000s (maybe 10,000s) of parts. None had the seal broken from a mail-order house, and if I bought it at a store they could tell me why it was open.

And, I don't care if you got told at MIT or your local vo-tech. That's irrelevant.

It still doesn't alter the fact that this is an irresponsible practice that shows a lack of customer care. When you're ordering from NewEgg, you can not see the product to ask why prior to paying "new" price.

Common sense says someone receiving an opened item is going to think "that package looks like someone opened and used it". It doesn't take an education to realize that.

Maybe it's common place where you come from. But I assure you when I go online and buy a "new" product, I expect it to be in new shape...including the packaging.

I can't imagine going onto an online store and buying a set of underwear that are opened when I get them, and the store going "oh, we had to put the 'inspected by' tag in there".

It's just irresponsible, discourteous, and unprofessional. And IMHO if that's how Newegg is going to do business...I'll start looking to a local store or another e-tailer.

So, thanks for letting me know how you "educated" folks do business. There goes $10ks of profit for Newegg thanks to you.

applaud.gif
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post #66 of 105
Quote:
Originally Posted by jck;15356793 
Well, I'll even go this far:

In over 20 years of doing my own PC work I've never gotten one that I didn't know *why* it was opened if the seal was broken. I've bought 1,000s (maybe 10,000s) of parts. None had the seal broken from a mail-order house, and if I bought it at a store they could tell me why it was open.

And, I don't care if you got told at MIT or your local vo-tech. That's irrelevant.

It still doesn't alter the fact that this is an irresponsible practice that shows a lack of customer care. When you're ordering from NewEgg, you can not see the product to ask why prior to paying "new" price.

Common sense says someone receiving an opened item is going to think "that package looks like someone opened and used it". It doesn't take an education to realize that.

Maybe it's common place where you come from. But I assure you when I go online and buy a "new" product, I expect it to be in new shape...including the packaging.

I can't imagine going onto an online store and buying a set of underwear that are opened when I get them, and the store going "oh, we had to put the 'inspected by' tag in there".

It's just irresponsible, discourteous, and unprofessional. And IMHO if that's how Newegg is going to do business...I'll start looking to a local store or another e-tailer.

So, thanks for letting me know how you "educated" folks do business. There goes $10ks of profit for Newegg thanks to you.



Red_Wine_Glas.jpg


this comes to mind.
post #67 of 105
Quote:
Originally Posted by jck;15356793 
SHORTENED

Maybe it's common place where you come from. But I assure you when I go online and buy a "new" product, I expect it to be in new shape...including the packaging.

I can't imagine going onto an online store and buying a set of underwear that are opened when I get them, and the store going "oh, we had to put the 'inspected by' tag in there".

It's just irresponsible, discourteous, and unprofessional. And IMHO if that's how Newegg is going to do business...I'll start looking to a local store or another e-tailer.

So, thanks for letting me know how you "educated" folks do business. There goes $10ks of profit for Newegg thanks to you.

Again, its NOT just newegg. I'm not sure why you keep repeating newegg, when they're not the only ones who are doing this. Boycotting newegg is fine and all, but the fact you keep stating that this is a newegg only problem is false.

Had to get that off my chest tongue.gif
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post #68 of 105
lol@jck
then stop your ranting over and over typing the same thing in the same thread.
you didnt buy an opened product sold as new. good for you. nothing for you to add here is there ?
anyone complaining of an empty box should do 1 of 2 things. if youd like, do both:
1. call newegg
2. call amd

there really isnt anymore you can do to find out anything. ranting and raving over it here may stop a dozen people from buying from newegg. that revenue is a drop in the pan to a multimillion dollar corporation.
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post #69 of 105
Quote:
Originally Posted by SCollins;15356860 
Red_Wine_Glas.jpg


this comes to mind.

No, it's not wine...or whine.

It's called expecting a business to have some level of professionalism and pride in what they do.

So AMD didn't include something? They shouldn't have shipped it that way. That's what their QA and QC are for at their facilities.

Want to do them a favor and include it in their packaging? Have the courtesy toward your paying customer to inform them of why it was opened. Print it out on the invoice, or a 2nd piece of paper that's put in the shipping box.

Like I said...imagine buying underwear from a website and it coming opened. Are you really going to want to wear them?
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post #70 of 105
Thread Starter 
I can understand newegg being told by AMD. What I don't understand is why couldn't newegg say "hey can't we just sticker the information on it" or ask amd some sort of alternative other than breaking their seals? Seals are the only thing the consumer really has to determine if its new or not. To me it sounds like the conversation was like this:

AMD: We forgot to include this note. I DEMAND you open the cpu carton and shove it in there and not tell the customer about this, or I no longer want my product sold in your store.

Newegg: *gulp* ok.
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