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Need to RMA Video Card but Part Number not on RMA Website

post #1 of 3
Thread Starter 
I need to RMA my MSI GTX 560-Ti Twin Frozr II/OC, but I can't find its Part Number on the MSI RMA website.

The Video card sticker and the retail box both show a Part Number (P/N) of 912-V238-052.

When I go to the MSI RMA website, that P/N doesn't exist in the Part Number pull-down menu. The pull-down menu skips from 912-V238-051 to 912-V238-064.

234560d1318992845-need-rma-video-card-but-part-msi-pn-912-v238-052-04.jpg

How do I RMA the video card if the P/N isn't on the RMA website? Has anyone else dealt with this?
My System
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CPUMotherboardGraphicsRAM
Intel i7-4770K @ 4.5GHz ASUS Maximus VI Hero Z87 Gigabyte GTX 980 Ti G1 Gaming 16GB (2 x 8GB) G.Skill Trident X DDR3-2400 
Hard DriveHard DriveHard DriveHard Drive
750GB Samsung 840EVO 256GB Crucial M4 150GB Velociraptor 1TB Samsung F1 
Optical DriveCoolingOSMonitor
Asus DRW-24B1ST Phanteks PH-TC14PE Win 10 64-bit 27" Qnix QX2710 96Hz 
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Cooler Master QuickFire Ultimate Cooler Master V1000 1000W 80+ Gold Fractal Design Arc Midi R2 Logitech G500s 
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My System
(20 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7-4770K @ 4.5GHz ASUS Maximus VI Hero Z87 Gigabyte GTX 980 Ti G1 Gaming 16GB (2 x 8GB) G.Skill Trident X DDR3-2400 
Hard DriveHard DriveHard DriveHard Drive
750GB Samsung 840EVO 256GB Crucial M4 150GB Velociraptor 1TB Samsung F1 
Optical DriveCoolingOSMonitor
Asus DRW-24B1ST Phanteks PH-TC14PE Win 10 64-bit 27" Qnix QX2710 96Hz 
KeyboardPowerCaseMouse
Cooler Master QuickFire Ultimate Cooler Master V1000 1000W 80+ Gold Fractal Design Arc Midi R2 Logitech G500s 
Mouse PadAudioOtherOther
Func Surface 1030 Asus Xonar Essence STX M-Audia AV 40 Polk PSW10 Sub 
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post #2 of 3
Looks like you're going to have to email their tech support, and/or contact them by phone tomorrow during business hours.
Black Box
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A-Data 128GB SSD Samsung Spinpoint F3 1TB Pioneer BDR-207DBK Corsair H80 
OSMonitorKeyboardPower
Win 7 pro 64 Hannspree 25" 1080p LCD 2ms Razer Lycosa PC Power & Cooling 760w 
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Corsair 550D MX 518 Allsop Creative XFi Xtreme music 
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Black Box
(16 items)
 
  
CPUMotherboardGraphicsRAM
i7 3770k Asus P8Z77-Vpro Evga 780 Classified Crucial Ballistix 
Hard DriveHard DriveOptical DriveCooling
A-Data 128GB SSD Samsung Spinpoint F3 1TB Pioneer BDR-207DBK Corsair H80 
OSMonitorKeyboardPower
Win 7 pro 64 Hannspree 25" 1080p LCD 2ms Razer Lycosa PC Power & Cooling 760w 
CaseMouseMouse PadAudio
Corsair 550D MX 518 Allsop Creative XFi Xtreme music 
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post #3 of 3
Quote:
Originally Posted by BlackOmega;15362582 
Looks like you're going to have to email their tech support, and/or contact them by phone tomorrow during business hours.

This.
BlueRaven
(13 items)
 
Dead BIOS
(9 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7 G74Sx NVIDIA GeForce GTX 560M  Samsung  
RAMRAMHard DriveHard Drive
Samsung  Samsung  Momentus 7200.4 Scorpio Blue 
Mouse
Logitech G700 
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BlueRaven
(13 items)
 
Dead BIOS
(9 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7 G74Sx NVIDIA GeForce GTX 560M  Samsung  
RAMRAMHard DriveHard Drive
Samsung  Samsung  Momentus 7200.4 Scorpio Blue 
Mouse
Logitech G700 
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