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Good RMA Experience -- Koolance

post #1 of 6
Thread Starter 
Hi,

I just wanted to note a positive RMA experience I have had with Koolance.

I needed to get all my QDCs replaced as they were affected by problem with plungers sealing. Due to a fast turn around time once they received my defective items (received Wednesday just before noon and out by end of day) the replacements got to me today (Friday) instead of me having to wait until Monday to get my computer back together.

I had to ship cross border from Canada.

They also replaced a rad fan what was making rattle and knock sounds for me even though they could not reproduce the sounds.

Koolance gets my Kudos for this RMA. Thank you!
Edited by Tuthsok - 10/21/11 at 11:16am
Sauron
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 990x Asus Rampage Black Ed. EVGA 590 X2 SLI Corsair Dominator GT PC3-1600 (2000MHz) 3x4GB 
Hard DriveOSMonitorKeyboard
Corsair P3-128 SSD Gentoo Linux / OpenBSD / Windows 7 Ultimate 64 Samsung SyncMaster 275t 27" 16:10 Logitech G15 
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Corsair AX1200 Cooler Master HAF X Logitech G9x 
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Sauron
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i7 990x Asus Rampage Black Ed. EVGA 590 X2 SLI Corsair Dominator GT PC3-1600 (2000MHz) 3x4GB 
Hard DriveOSMonitorKeyboard
Corsair P3-128 SSD Gentoo Linux / OpenBSD / Windows 7 Ultimate 64 Samsung SyncMaster 275t 27" 16:10 Logitech G15 
PowerCaseMouse
Corsair AX1200 Cooler Master HAF X Logitech G9x 
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post #2 of 6
Great job Koolance! Thanks for posting this, and I'm glad you're happy!
Performance 1
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Intel Core i7 950 @ 4.4GHz Asus P6X58D-E 2x eVGA GTX 470 SLi G.skill Ripjaws 6GB @ 1603MHz 
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3x Samsung f3 Heatkiller 3.0 (Feser 480) windows 7 64-Bit 2x LG 20" lcds 
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Performance 1
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Intel Core i7 950 @ 4.4GHz Asus P6X58D-E 2x eVGA GTX 470 SLi G.skill Ripjaws 6GB @ 1603MHz 
Hard DriveCoolingOSMonitor
3x Samsung f3 Heatkiller 3.0 (Feser 480) windows 7 64-Bit 2x LG 20" lcds 
KeyboardPowerCaseMouse
Microsoft (G19 dead) Thermaltake 850w Thermaltake Armor logitech mx-518 
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Puppy dog mouse pad 
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post #3 of 6
Man beats my newegg RMA lol they got my harddrive on the 11th of this month and today they just put the new one on a s l o w train back to me. Happy for ya man
My System
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CPUMotherboardGraphicsGraphics
AMD Phenom II X6 1100T Crosshair V Formula NVIDIA GeForce GTX 580 NVIDIA GeForce GTX 580 
RAMRAMRAMRAM
G.Skill G.Skill G.Skill G.Skill 
Hard DriveHard DriveOptical DriveOS
Crucial M4 2.5" 256GB SATA III MLC Internal Sol... Western Digital Caviar Black WD1002FAEX 1TB 720... SONY Black 12X BD-R 2X BD-RE 8X DVD+R 5X DVD-RA... Microsoft Windows 7 Ultimate SP1 64-bit 
MonitorKeyboardPowerCase
HP LED Black 27" 5ms HDMI Widescreen LED BackLi... Logitech G510 Black 18 Function Keys USB Wired ... SILVERSTONE ST1500 1500W ATX 12V 2.3 & EPS 12V ... XSPC H1 Hive Series Cube Enthusiast Water Cooli... 
MouseMouse PadAudioOther
Logitech G500 10 Buttons Dual-mode Scroll Wheel... Ozone Gaming Gear GROUND LEVEL L Gaming Mouse Pad Cooler Master Circumaural Storm Sirus Headset -... XSPC Dual 5.25" Bay Reservoir - w/ Alphacool VP... 
OtherOtherOtherOther
XSPC Dual 5.25" Bay Reservoir - w/ Alphacool VP... XSPC EX360 Triple 120mm Low Profile Split Fin R... XSPC EX360 Triple 120mm Low Profile Split Fin R... XSPC EX360 Triple 120mm Low Profile Split Fin R... 
OtherOtherOther
XSPC EX360 Triple 120mm Low Profile Split Fin R... EK ASUS Crosshair V Full Board Cooling Block Ki... EK Supreme HF Universal CPU Liquid Cooling Bloc... 
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My System
(27 items)
 
  
CPUMotherboardGraphicsGraphics
AMD Phenom II X6 1100T Crosshair V Formula NVIDIA GeForce GTX 580 NVIDIA GeForce GTX 580 
RAMRAMRAMRAM
G.Skill G.Skill G.Skill G.Skill 
Hard DriveHard DriveOptical DriveOS
Crucial M4 2.5" 256GB SATA III MLC Internal Sol... Western Digital Caviar Black WD1002FAEX 1TB 720... SONY Black 12X BD-R 2X BD-RE 8X DVD+R 5X DVD-RA... Microsoft Windows 7 Ultimate SP1 64-bit 
MonitorKeyboardPowerCase
HP LED Black 27" 5ms HDMI Widescreen LED BackLi... Logitech G510 Black 18 Function Keys USB Wired ... SILVERSTONE ST1500 1500W ATX 12V 2.3 & EPS 12V ... XSPC H1 Hive Series Cube Enthusiast Water Cooli... 
MouseMouse PadAudioOther
Logitech G500 10 Buttons Dual-mode Scroll Wheel... Ozone Gaming Gear GROUND LEVEL L Gaming Mouse Pad Cooler Master Circumaural Storm Sirus Headset -... XSPC Dual 5.25" Bay Reservoir - w/ Alphacool VP... 
OtherOtherOtherOther
XSPC Dual 5.25" Bay Reservoir - w/ Alphacool VP... XSPC EX360 Triple 120mm Low Profile Split Fin R... XSPC EX360 Triple 120mm Low Profile Split Fin R... XSPC EX360 Triple 120mm Low Profile Split Fin R... 
OtherOtherOther
XSPC EX360 Triple 120mm Low Profile Split Fin R... EK ASUS Crosshair V Full Board Cooling Block Ki... EK Supreme HF Universal CPU Liquid Cooling Bloc... 
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post #4 of 6
same here, their RMA service is great
post #5 of 6
At first I thought Koolance had bad RMA and customer service D:
Now that I've seen this I'm really confident about purchasing their waterblocks now; I really want the CPU-370
post #6 of 6
Gland things worked out for you.

Thanks for reporting this. It seems that people usually only post about their bad experiences, so it is refreshing to see a positive outcome.
Main
(21 items)
 
HTPC
(10 items)
 
 
CPUMotherboardGraphicsRAM
i5 2550k P8P67 Pro Sapphire HD 7950 G.Skill RipJaws X 1600 Cas 9 
Hard DriveHard DriveHard DriveCooling
Corsair Force 120 WD Blue 500GB WD Caviar Green 1TB XSPC RayStorm 
CoolingCoolingCoolingCooling
RX240 MCR 220 EK 7950 Copper Acetal  DDC-1T 
OSMonitorMonitorKeyboard
Windows 7 64-bit Dell U2311H Oculus Rift DK2 Ducky Shine 3 MX Brown 
PowerCaseMouseAudio
Corsair TX 750W CoolerMaster CM690 II G500 Klipsch ProMedia 2.1 
Audio
Asus Xonar DX 
CPUMotherboardRAMHard Drive
A10-6800K Gigabyte GA-F2A85XN-WIFI G Skill 1600 CAS9 Kingston SSD Now 60GB 
Hard DriveOptical DriveCoolingOS
WD Caviar Blue 1TB LG Slim Blu-Ray player Silverstone NT06-PRO  Widows 7 Home Premium 
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Silverstone Sfx Series ST45SF 450W Silverstone SG05 
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Main
(21 items)
 
HTPC
(10 items)
 
 
CPUMotherboardGraphicsRAM
i5 2550k P8P67 Pro Sapphire HD 7950 G.Skill RipJaws X 1600 Cas 9 
Hard DriveHard DriveHard DriveCooling
Corsair Force 120 WD Blue 500GB WD Caviar Green 1TB XSPC RayStorm 
CoolingCoolingCoolingCooling
RX240 MCR 220 EK 7950 Copper Acetal  DDC-1T 
OSMonitorMonitorKeyboard
Windows 7 64-bit Dell U2311H Oculus Rift DK2 Ducky Shine 3 MX Brown 
PowerCaseMouseAudio
Corsair TX 750W CoolerMaster CM690 II G500 Klipsch ProMedia 2.1 
Audio
Asus Xonar DX 
CPUMotherboardRAMHard Drive
A10-6800K Gigabyte GA-F2A85XN-WIFI G Skill 1600 CAS9 Kingston SSD Now 60GB 
Hard DriveOptical DriveCoolingOS
WD Caviar Blue 1TB LG Slim Blu-Ray player Silverstone NT06-PRO  Widows 7 Home Premium 
PowerCase
Silverstone Sfx Series ST45SF 450W Silverstone SG05 
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