Originally Posted by mothman
Thanks for responding. As the OP please keep in mind that I think the 500r is a very nice case minus the problems. First and foremost are you aware that the power supply mounting hole pattern is only suited for a 'Fan Up' placement. If you try a 'Fan Down', which is the way the case is designed to work, the holes do not line up.
Also the bowed in motherboard tray and top grille issue. I'd be more than happy to have a 500R without these critical issues.
I literally tried three 500r's this weekend and all had the above mentioned issues.
Honestly, I've built three 500Rs and four 400Rs myself, all in the fan-down orientation. In fact, I built the systems we show on our website like:
So if you could post a picture of how they don't line up, that'd help a lot.
As for the bowed motherboard tray, it's something I've never personally seen, but we're pumping them out a lot and I personally don't do the QC over at our factory in China, so I'll need some ammunition to illustrate this.
Can you possibly get a photo of it somehow and send it to my email? email@example.com
I really appreciate you giving us the chance to fix this for you. One way or another, I'll make sure you're taken care of.