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post #21 of 29
Thread Starter 
The PSU seems to qork fine for the CPU. When I unplug the 590 I get video on the onboard GPU. I have no other PSUs around. When I replaced the PCI-E cable I checked the other end (no damage whatsoever) and put the new cable in a new connection anyway, just to be safe. Since I'll be running this (my system) fully stock during the time of the RMA is there anything I can use to check the cleanliness of the PSU power from within Windows?

ETA: Since I plan to deblock and get it ready for packaging today, is there any issue using the Koolance thermal pads with the stock cooler? I don't have the old green ones that were on it.
Edited by MKHunt - 10/23/11 at 2:35pm
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post #22 of 29
Quote:
Originally Posted by MKHunt View Post
The PSU seems to qork fine for the CPU. When I unplug the 590 I get video on the onboard GPU. I have no other PSUs around. When I replaced the PCI-E cable I checked the other end (no damage whatsoever) and put the new cable in a new connection anyway, just to be safe. Since I'll be running this (my system) fully stock during the time of the RMA is there anything I can use to check the cleanliness of the PSU power from within Windows?

ETA: Since I plan to deblock and get it ready for packaging today, is there any issue using the Koolance thermal pads with the stock cooler? I don't have the old green ones that were on it.
Nope, this should be totally fine.

Really seems like the card overdrew power/something shorted. Weird indeed...but yeah, at this point, RMA'ing both the GPU and PSU is your best bet. Sorry to hear about your loss man....and a couple of days before BF3 lands to boot.
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post #23 of 29
Thread Starter 
Just got off the phone with EVGA support. Nice chap. Took about 90 seconds to have an RMA number.

To test the warranty I asked the support guy about the thermal pads and he said as long as it makes contact they don't care what pads or paste are on it.

The guy was straight to the point and didn't give me any hassle. Props to EVGA. First time I've had one of their cards fail on me after being a customer for ~12 years.

Now I'm faced with the personal dilemma of not having any cheap paste. Just have my tube of IC Diamond. Bleargh.

ETA: Creepy and awesome, but before I even called support I had a blank RMA page open in my browser. After typing this post I started to fill it out and noticed that the RMA number had already been filled in.
Edited by MKHunt - 10/23/11 at 2:56pm
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post #24 of 29
Quote:
Originally Posted by jcde7ago View Post
Negative. I can see that you've never owned an EVGA product before.
Nope, never. But if they allow that they might take my money on my next card .

Quote:
Originally Posted by jcde7ago View Post
EVGA does not void warranties by removing a stock cooler and using watercooling. Also, the OP's case doesn't even have ANYTHING to do with him removing the stock cooler, or anything to do with watercooling in general.
My point was that you often find stickers or fine prints that tries to discourage you altering the product. Some void the warranty if you remove the cooler. So it was very relevant since it would have to return the card for RMA as it was when they boxed it.

Anyway, glad you had your RMA OP .
post #25 of 29
Thread Starter 
Just sent an RMA request to Corsair as well. If they find absolutely nothing wrong with it and want me to play shipping back to me as well, that's fine. The added knowledge that the PSU won't kill my new card is worth the cost of shipping.

HWmonitor is reading the 12V as 12.365V. That seems high. I think this CPU will be completely out of comission until I hear back from Corsair.
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post #26 of 29
Glad the RMA with EVGA went well, mine went pretty easily when my 790i took a poop.
post #27 of 29
To me, it seems that GPU pulled so much current it caused the power cable to overheat since it wasn't making proper pin contact....

Anyways Corsair AND EVGA both have awesome customer service.
 
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post #28 of 29
Well Done EVGA.
post #29 of 29
Quote:
Originally Posted by 0rion View Post
My personal take on it would be that something on the card side shorted, and began pulling a lot of voltage from the power supply, which caused the pins for the pci-e to get hot. Id place an RMA on the card, and tell them whatever happened on the card destroyed part of the power supply. I really doubt that the power supply maker would take an RMA like that, but who knows, they might.

edit: didnt see that the power supply was modular.. You might need to replaace just that one PCI-e connection.
The correct term would be "amps" not volts. It is when a device (or even a short) pulls a lot of amps things start to melt.
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