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Best Buy fails at taking care of their merchandise. Specifically DSLR's and lenses

post #1 of 10
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I am looking at a new lens ( EF-S 15-85mm) so I went to Best Buy to see if they had it so I could look at one. The following experience disgusted me. I can't believe how horribly they treat their merchandise. Sadly I bought my T1i from there because I needed it that day when my old camera broke...

So I ask a sales associate if I can look at the lens and he agrees. They don't have an open one so he opens a brand new one and tries to put it on a 5D mk II. The lens obviously doesn't fit but he stands there for a few seconds and tries to force the lens on the camera smashing it against the body and twisting it around quickly. I tell him that it does not work on that camera, so he gets out another a test camera from under the counter. The battery in the camera is dead so he proceeds to open a brand new camera off the shelf, take the battery out, and put the battery from his test camera in the box and pack it back up on the shelf. I finished looking at the lens and he shoves the camera back in the case with the brand new lens on it with no lens cover and walks away.

Really? Is that fair to the person who eventually buys the camera and that lens? I really wish there was an actual camera store around here with good prices that I could get my gear from.
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post #2 of 10
Wow that's horrible, yesterday I went to pick up my soundcard since BestBuy had the best price for it. Offered me their rewards card I was like "No, thank you I dont like to shop here"
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post #3 of 10
From personal experience, i wouldn't buy a display model DSLR from there.


Though i can also tell you, most of the time DSLR floor models are not sold as open items, they are shipped back to some warehouse and become refurbs. Keep that in mind buying refurbs....
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post #4 of 10
Wow. That story is horrifying. Thanks for the heads up. I don't think I'd ever go to Best Buy to buy anything for my camera anyway, but good to know none-the-less.
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post #5 of 10
Quote:
Originally Posted by ivesceneenough View Post
Keep that in mind buying refurbs....
Canon refurbs are factory adjusted and repaired (if necessary).
post #6 of 10
Yeah, I stopped talking to anyone at Best Buy unless it's not related to something that requires a functioning brain to answer. I was looking through CF cards and the guy was trying to sell me on 16gb Extreme Pro. I told him I was fine with the regular extreme if I could find one, and he said 'why? You'll take higher quality pictures with this one (pointing to the extreme pro).'

I almost felt bad in what I did next. I stopped dead in my tracks, put my hand up and said 'Ok, how exactly can this help me take higher quality pictures again? All the 'Pro' series does is up the read/write speed.. so while I might get a couple more captures than I normally would (which I didn't even see when I tested out my buddy's extreme pro in my 7D) there's no way in HELL I'll get higher quality pictures because I'm using this $200 card vs. this less than half cost, same size.' He kind of looked at me like a deer caught in the headlights. I said 'yeah, that's what I thought' and walked out.
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post #7 of 10
I don't buy anything other than cheap movies or video games at BestBuy.

I will never buy computer components there, would rather go to Microcenter for my computer related needs.

I think back to the Newegg commercials showing men and women dressed in blue attempting to answer questions about products and just end up failing hard. That is exactly how it is at the two BestBuys local to me. I don't even talk to them when they ask if I need help, I just say no and walk away.

If there's anything you need to know and it's not on the product plaque you're better off getting on your phone and Googling as they will not know what you're asking.
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post #8 of 10
not surprised. i never give them my business because i know that type of stuff goes on there
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post #9 of 10
Thank god for Amazon.
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post #10 of 10
What a dumbass. B&H and Amazon all day for me.
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