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Terrible ASUS RMA service - Page 3

post #21 of 25
Thread Starter 
I called today and talked to a tech named "John".... pretty sure it was more like Juan, but whatever. He said they have recieved the card, but have no idea which technician it was assigned to.... so i dont know what to think about that.
post #22 of 25
What number did you call? Was the number I posted earlier, if not, please save yourself extra frustration and call it instead.
   
COOTER [HTPC]
(14 items)
 
CPUMotherboardGraphicsGraphics
Intel Core i7 5960X ASUS RAMPAGE V EXTREME/U3.1 MSI R9 290X LIGHTNING MSI R9 290X LIGHTNING 
GraphicsRAMHard DriveHard Drive
MSI R9 290X LIGHTNING Kingston HyperX Predator 16GB (4 x 4GB) DDR4 2666 Intel 400GB 750 Series NVMe PCIe (OS drive) Samsung 840 Pro Series 256GB (2 in RAID 0) 
Hard DriveOptical DriveOptical DriveCooling
Seagate Barracuda 3TB 7200RPM SATA3 64MB LG Super Multi Blu-ray Disc and HD DVD-ROM Drive LG GH24NS90B 24X SATA Internal Super Multi DVD ... CPU Cooler [Summer-Time] = Watercool HEATKILLER... 
CoolingCoolingCoolingCooling
CPU Cooler [Winter-Time] = Custom 300W ss phase... Hardware Labs Black Ice GTX 480 Radiator (4 x 1... Feser X-Changer Triple (3 x 120mm) Swiftech MCP655 (x2) 
CoolingCoolingCoolingCooling
Koolance RP-452X2 Dual 5.25" Reservoir EK MSI R9 290X Lightning - Full Cover VGA Water... EK MSI R9 290X Lightning - Full Cover VGA Water... EK MSI R9 290X Lightning - Full Cover VGA Water... 
OSMonitorKeyboardPower
Windows 10 Pro x64 (3) ASUS VG248QE 24-Inch Screen LED-lit Monitor Ducky Mini PC Power & Cooling Turbo-Cool 1200 
CaseMouseMouse PadAudio
Xigmatek Elysium [Black w/ Window] Razer Naga Hex MOBA Perixx DX-2000XXL Boston Acoustics MicroMediaSpeaker System 
AudioOther
Sennheiser PC 363D EVGA Supernova 1300G2 - 1300W PSU (second PSU) 
CPUMotherboardGraphicsRAM
Intel Core i7 3930k RAMPAGE IV EXTREME ASUS GTX 590 Samsung 30nm 4 x 4GB sticks 
Hard DriveHard DriveHard DriveOptical Drive
SAMSUNG 850 EVO 250GB 1TB WD Green 300GB WD Velociraptor (4 in RAID 0) LG GH24NS90B 24X SATA Internal Super Multi DVD ... 
Optical DriveCoolingOSMonitor
LG GH24NS90B 24X SATA Internal Super Multi DVD ... Corsair H110i GT Windows 10 Pro x64 LG 24" Flatron 
KeyboardPowerCaseMouse
Ducky Shine II - w/ Brown Cherry MX w/ English ... Corsair TX650 Nanoxia Deep Silence 2 RAZER DeathAdder 
Mouse PadAudioAudio
X Trac Ripper HT| OMEGA eCLARO  TRITTON AX Pro Dolby Digital 5.1 True Surround ... 
CPUMotherboardGraphicsRAM
AMD A6-3650 ASUS F1A75-M-PRO R2.0 EVGA GeForce GTX 960 4GB Superclocked Samsung 30nm 2 x 4GB sticks 
Hard DriveHard DriveOptical DriveCooling
120GB Samsung 840 Western Digital Red 3TB SATA3 64MB Cache 3.5in ... LG Super Multi Blu-ray Disc and HD DVD-ROM Drive Cooler Master GeminII M4 - CPU Cooler 
CoolingOSMonitorKeyboard
Noctua NF-R8 80mm Fans Win7 SP1 64bit Visio 50" Plasma Logitech Mini Controller for Logitech Revue and... 
PowerCase
PC Power & Cooling Silencer Mk III 400W ATX Mod... Silverstone Sugo 
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COOTER [HTPC]
(14 items)
 
CPUMotherboardGraphicsGraphics
Intel Core i7 5960X ASUS RAMPAGE V EXTREME/U3.1 MSI R9 290X LIGHTNING MSI R9 290X LIGHTNING 
GraphicsRAMHard DriveHard Drive
MSI R9 290X LIGHTNING Kingston HyperX Predator 16GB (4 x 4GB) DDR4 2666 Intel 400GB 750 Series NVMe PCIe (OS drive) Samsung 840 Pro Series 256GB (2 in RAID 0) 
Hard DriveOptical DriveOptical DriveCooling
Seagate Barracuda 3TB 7200RPM SATA3 64MB LG Super Multi Blu-ray Disc and HD DVD-ROM Drive LG GH24NS90B 24X SATA Internal Super Multi DVD ... CPU Cooler [Summer-Time] = Watercool HEATKILLER... 
CoolingCoolingCoolingCooling
CPU Cooler [Winter-Time] = Custom 300W ss phase... Hardware Labs Black Ice GTX 480 Radiator (4 x 1... Feser X-Changer Triple (3 x 120mm) Swiftech MCP655 (x2) 
CoolingCoolingCoolingCooling
Koolance RP-452X2 Dual 5.25" Reservoir EK MSI R9 290X Lightning - Full Cover VGA Water... EK MSI R9 290X Lightning - Full Cover VGA Water... EK MSI R9 290X Lightning - Full Cover VGA Water... 
OSMonitorKeyboardPower
Windows 10 Pro x64 (3) ASUS VG248QE 24-Inch Screen LED-lit Monitor Ducky Mini PC Power & Cooling Turbo-Cool 1200 
CaseMouseMouse PadAudio
Xigmatek Elysium [Black w/ Window] Razer Naga Hex MOBA Perixx DX-2000XXL Boston Acoustics MicroMediaSpeaker System 
AudioOther
Sennheiser PC 363D EVGA Supernova 1300G2 - 1300W PSU (second PSU) 
CPUMotherboardGraphicsRAM
Intel Core i7 3930k RAMPAGE IV EXTREME ASUS GTX 590 Samsung 30nm 4 x 4GB sticks 
Hard DriveHard DriveHard DriveOptical Drive
SAMSUNG 850 EVO 250GB 1TB WD Green 300GB WD Velociraptor (4 in RAID 0) LG GH24NS90B 24X SATA Internal Super Multi DVD ... 
Optical DriveCoolingOSMonitor
LG GH24NS90B 24X SATA Internal Super Multi DVD ... Corsair H110i GT Windows 10 Pro x64 LG 24" Flatron 
KeyboardPowerCaseMouse
Ducky Shine II - w/ Brown Cherry MX w/ English ... Corsair TX650 Nanoxia Deep Silence 2 RAZER DeathAdder 
Mouse PadAudioAudio
X Trac Ripper HT| OMEGA eCLARO  TRITTON AX Pro Dolby Digital 5.1 True Surround ... 
CPUMotherboardGraphicsRAM
AMD A6-3650 ASUS F1A75-M-PRO R2.0 EVGA GeForce GTX 960 4GB Superclocked Samsung 30nm 2 x 4GB sticks 
Hard DriveHard DriveOptical DriveCooling
120GB Samsung 840 Western Digital Red 3TB SATA3 64MB Cache 3.5in ... LG Super Multi Blu-ray Disc and HD DVD-ROM Drive Cooler Master GeminII M4 - CPU Cooler 
CoolingOSMonitorKeyboard
Noctua NF-R8 80mm Fans Win7 SP1 64bit Visio 50" Plasma Logitech Mini Controller for Logitech Revue and... 
PowerCase
PC Power & Cooling Silencer Mk III 400W ATX Mod... Silverstone Sugo 
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post #23 of 25
Thread Starter 
I dont see any number in your post??? maybe I am blind?

I called the 8122822787 number
post #24 of 25
Replied to you PM, but to reiterate...

http://www.overclock.net/amd-ati/115...l#post15438568

Quote:
Originally Posted by Canis-X View Post
Call their customer-care direct line instead:

510-818-4877

ASUS USA customer-care team consists of the following memebers:

Channel (boss)
Eric
Trinity
Aaron
Martin

They are all good people, but they don't really follow up with you at all or return calls all to well so you have to stay on top of them. I had an issue that took seven months to finally get to an end resolution that satisfied me but that was complicated by the hardware being released.
   
COOTER [HTPC]
(14 items)
 
CPUMotherboardGraphicsGraphics
Intel Core i7 5960X ASUS RAMPAGE V EXTREME/U3.1 MSI R9 290X LIGHTNING MSI R9 290X LIGHTNING 
GraphicsRAMHard DriveHard Drive
MSI R9 290X LIGHTNING Kingston HyperX Predator 16GB (4 x 4GB) DDR4 2666 Intel 400GB 750 Series NVMe PCIe (OS drive) Samsung 840 Pro Series 256GB (2 in RAID 0) 
Hard DriveOptical DriveOptical DriveCooling
Seagate Barracuda 3TB 7200RPM SATA3 64MB LG Super Multi Blu-ray Disc and HD DVD-ROM Drive LG GH24NS90B 24X SATA Internal Super Multi DVD ... CPU Cooler [Summer-Time] = Watercool HEATKILLER... 
CoolingCoolingCoolingCooling
CPU Cooler [Winter-Time] = Custom 300W ss phase... Hardware Labs Black Ice GTX 480 Radiator (4 x 1... Feser X-Changer Triple (3 x 120mm) Swiftech MCP655 (x2) 
CoolingCoolingCoolingCooling
Koolance RP-452X2 Dual 5.25" Reservoir EK MSI R9 290X Lightning - Full Cover VGA Water... EK MSI R9 290X Lightning - Full Cover VGA Water... EK MSI R9 290X Lightning - Full Cover VGA Water... 
OSMonitorKeyboardPower
Windows 10 Pro x64 (3) ASUS VG248QE 24-Inch Screen LED-lit Monitor Ducky Mini PC Power & Cooling Turbo-Cool 1200 
CaseMouseMouse PadAudio
Xigmatek Elysium [Black w/ Window] Razer Naga Hex MOBA Perixx DX-2000XXL Boston Acoustics MicroMediaSpeaker System 
AudioOther
Sennheiser PC 363D EVGA Supernova 1300G2 - 1300W PSU (second PSU) 
CPUMotherboardGraphicsRAM
Intel Core i7 3930k RAMPAGE IV EXTREME ASUS GTX 590 Samsung 30nm 4 x 4GB sticks 
Hard DriveHard DriveHard DriveOptical Drive
SAMSUNG 850 EVO 250GB 1TB WD Green 300GB WD Velociraptor (4 in RAID 0) LG GH24NS90B 24X SATA Internal Super Multi DVD ... 
Optical DriveCoolingOSMonitor
LG GH24NS90B 24X SATA Internal Super Multi DVD ... Corsair H110i GT Windows 10 Pro x64 LG 24" Flatron 
KeyboardPowerCaseMouse
Ducky Shine II - w/ Brown Cherry MX w/ English ... Corsair TX650 Nanoxia Deep Silence 2 RAZER DeathAdder 
Mouse PadAudioAudio
X Trac Ripper HT| OMEGA eCLARO  TRITTON AX Pro Dolby Digital 5.1 True Surround ... 
CPUMotherboardGraphicsRAM
AMD A6-3650 ASUS F1A75-M-PRO R2.0 EVGA GeForce GTX 960 4GB Superclocked Samsung 30nm 2 x 4GB sticks 
Hard DriveHard DriveOptical DriveCooling
120GB Samsung 840 Western Digital Red 3TB SATA3 64MB Cache 3.5in ... LG Super Multi Blu-ray Disc and HD DVD-ROM Drive Cooler Master GeminII M4 - CPU Cooler 
CoolingOSMonitorKeyboard
Noctua NF-R8 80mm Fans Win7 SP1 64bit Visio 50" Plasma Logitech Mini Controller for Logitech Revue and... 
PowerCase
PC Power & Cooling Silencer Mk III 400W ATX Mod... Silverstone Sugo 
  hide details  
Reply
   
COOTER [HTPC]
(14 items)
 
CPUMotherboardGraphicsGraphics
Intel Core i7 5960X ASUS RAMPAGE V EXTREME/U3.1 MSI R9 290X LIGHTNING MSI R9 290X LIGHTNING 
GraphicsRAMHard DriveHard Drive
MSI R9 290X LIGHTNING Kingston HyperX Predator 16GB (4 x 4GB) DDR4 2666 Intel 400GB 750 Series NVMe PCIe (OS drive) Samsung 840 Pro Series 256GB (2 in RAID 0) 
Hard DriveOptical DriveOptical DriveCooling
Seagate Barracuda 3TB 7200RPM SATA3 64MB LG Super Multi Blu-ray Disc and HD DVD-ROM Drive LG GH24NS90B 24X SATA Internal Super Multi DVD ... CPU Cooler [Summer-Time] = Watercool HEATKILLER... 
CoolingCoolingCoolingCooling
CPU Cooler [Winter-Time] = Custom 300W ss phase... Hardware Labs Black Ice GTX 480 Radiator (4 x 1... Feser X-Changer Triple (3 x 120mm) Swiftech MCP655 (x2) 
CoolingCoolingCoolingCooling
Koolance RP-452X2 Dual 5.25" Reservoir EK MSI R9 290X Lightning - Full Cover VGA Water... EK MSI R9 290X Lightning - Full Cover VGA Water... EK MSI R9 290X Lightning - Full Cover VGA Water... 
OSMonitorKeyboardPower
Windows 10 Pro x64 (3) ASUS VG248QE 24-Inch Screen LED-lit Monitor Ducky Mini PC Power & Cooling Turbo-Cool 1200 
CaseMouseMouse PadAudio
Xigmatek Elysium [Black w/ Window] Razer Naga Hex MOBA Perixx DX-2000XXL Boston Acoustics MicroMediaSpeaker System 
AudioOther
Sennheiser PC 363D EVGA Supernova 1300G2 - 1300W PSU (second PSU) 
CPUMotherboardGraphicsRAM
Intel Core i7 3930k RAMPAGE IV EXTREME ASUS GTX 590 Samsung 30nm 4 x 4GB sticks 
Hard DriveHard DriveHard DriveOptical Drive
SAMSUNG 850 EVO 250GB 1TB WD Green 300GB WD Velociraptor (4 in RAID 0) LG GH24NS90B 24X SATA Internal Super Multi DVD ... 
Optical DriveCoolingOSMonitor
LG GH24NS90B 24X SATA Internal Super Multi DVD ... Corsair H110i GT Windows 10 Pro x64 LG 24" Flatron 
KeyboardPowerCaseMouse
Ducky Shine II - w/ Brown Cherry MX w/ English ... Corsair TX650 Nanoxia Deep Silence 2 RAZER DeathAdder 
Mouse PadAudioAudio
X Trac Ripper HT| OMEGA eCLARO  TRITTON AX Pro Dolby Digital 5.1 True Surround ... 
CPUMotherboardGraphicsRAM
AMD A6-3650 ASUS F1A75-M-PRO R2.0 EVGA GeForce GTX 960 4GB Superclocked Samsung 30nm 2 x 4GB sticks 
Hard DriveHard DriveOptical DriveCooling
120GB Samsung 840 Western Digital Red 3TB SATA3 64MB Cache 3.5in ... LG Super Multi Blu-ray Disc and HD DVD-ROM Drive Cooler Master GeminII M4 - CPU Cooler 
CoolingOSMonitorKeyboard
Noctua NF-R8 80mm Fans Win7 SP1 64bit Visio 50" Plasma Logitech Mini Controller for Logitech Revue and... 
PowerCase
PC Power & Cooling Silencer Mk III 400W ATX Mod... Silverstone Sugo 
  hide details  
Reply
post #25 of 25
Thread Starter 
It is now getting better. Called back today-and the person who picked up the phone says they havent received my card.... I am furious. And now my 2nd 6870 is BSOD'ing and lines going across the screen, so I need to RMA that. Contacted the number that canis-X listed, and talked to Aaron. He is going to Cross ship a card for my 2nd card, and try and find out whats going on with the first card. Aaron seemed to be the only one who actually cared about finding out what was going on.

I love Asus Products when they work. But I am unsure if I will bother with buying Asus ever again. This is horrible.
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