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XenApp 6.5 and Remote Domain Workstations

post #1 of 3
Thread Starter 
Hey everybody! I'm in a bit of a sticky situation with an upgrade I've been working on for a few weeks. I've been migrating a client from Citrix 4.5 (with a client application) to XenApp 6.5 (with it's nice web based portal). Currently we have two Citrix servers in production, one running Windows Server 2k3 and acts as the 4.5 presentation server, the other running Windows Server 2k8 and 6.5 presentation server. Both servers are publishing an app that is being run off of a third server.

Other necessary information: The servers are all in a domain (now anyway. The client insisted that a workgroup was fine for them until I started showing them the benefits of running a domain, especially when you have multiple servers being used) and the local workstations are on the domain as well. The client is connected to about 5 remote sites, all via a direct fiber link, and those workstations will ultimately be joined to the domain (we already have this working on one of the farthest out sites).

The problem I'm running into is more of a Remote Desktop problem than a Citrix issue, but I'll explain the scenario entirely.


On the local computers, if the workstation navigates to http://citrix2.domain.local/citrix, they are presented with the main xenapp window, and then the authentication is picked up from the domain account (passthrough authentication). The user then sees a list of apps, and clicking on an app launches it in a new window.

However, if the remote computer (on the same domain, and because of the fiber link, the same subnet/ip structure) goes to the same website, pass through authentication does not work. I've been able to solve this by editing an internet explorer option (specifically: User Authentication: Logon: select Automatic logon with current user name and password). With that in place, passthrough authentication works, and the user instantly sees the list of apps available.

And here's the part where I'm stuck now. If a user clicks on app in this window now, a new window pops up, but instead of seeing the citrix app, the user sees a Windows Security window (it looks like an RDP login screen) and is asked to present credentials again. Using the same domain user account, I can punch in this information and be brought to the app just fine. But there has got to be a way to either disable that second authentication, or enable pass through for it. I know this because it works perfectly for the local workstations, it's just the remote spots that have this secondary login.



So what I'm needing here is a Citrix or RD guru to try and help me out. I've been googling everywhere and even brought in some Dell support (gotta love clients that get the Gold Support) but have been unable to solve this one little issue. If anyone has got some ideas, I'd love you forever. And if you have the fix, I will buy you a beer if our paths ever cross (If you're in to beer that is, Whiskey fits the bill as well).

Thanks in advance, this has been driving me crazy.
post #2 of 3
It sounds like something is set up different in the remote workstations. Unless you have some weird setup where you're VPNing from each remote workstation to the home network (instead of connecting a switch to the home network remotely and then connecting all remote workstations to it), there's no reason for this to be happening because the machines are remote.

You'll probably need XenApp support to help you. It's probably intentional that the Windows Security window shows up (and it's not related to Remote Desktop - that window shows up for all home/workgroup or domain authentication) at that point with your setup.
Akiyama Mio
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Akiyama Mio
(13 items)
 
  
CPUMotherboardGraphicsRAM
E6420 @ stock, 0.98v Asus P5N-E SLI Gainward GTX 460 1GB @ 800/1600/1900 2x2GB Kingston @ 800MHz 5-5-5-15 2T 
Hard DriveOptical DriveOSMonitor
WD 250GB, 320GB SATA/3, 16MB Cache, Seagate 1TB LG GSA-H62N 18x SATA Ubuntu 9.10 x86 & Win7 x86 Asus VW222U 
KeyboardPowerCase
Logitech Classic Corsair 650HX NZXT Apollo Black 
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post #3 of 3
Thread Starter 
Hm... ok. So far XenApp support has been far from supportive, but I'll try again with them.
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