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How EA gave me a free BF3 copy

post #1 of 12
Thread Starter 
Original OP
Quote:
I'm a big fan of shooters, and the battlefield series is probably the best shooter out there.

Here is my story :
I played the beta and I enjoyed it a lot. I did pre-order about 1 month ago and I was waiting for this 25th to arrive.

Yesterday, I fill a ticket with EA about how am I not able to pre-load the game and they replied the transaction has been cancelled. Nothing more.
So I reply saying why was it cancelled and why did you gave me a free game(dead space 2). I also added that since the order was cancelled, I tried to re pre-purchase but origin give me the following message : Payement Authorization Failed.
I tried online on their origin store, same error.
Yet my credit card has plenty of cash available.

After telling them this : They reply sorry here is your cancellation number...

Their customer service is crap at best.
Now : I cannot order the normal edition either, I've lost my free expension and my birthday 25% off coupon is running out of time.

I'm very pissed about this, there is no communication possible with them, their website, let say you want to go to help page : Please LOG IN

I log in

I click the support link : Please LOG IN

I log in : I click the chat support button : Please LOG IN

Once logged in, it return me to the origin store.
And yes, I did try to get there again but same : Please LOG IN.


Before any one mention it : Yes I'm mad.

All this to wait an other 12 hours before an incompetent employee of EA telling me sorry. They gave me no clue how to purchase it at all.

I've already lost my pre-purchase bonus and fool as ea is I don't expect to have it even if I get to purchase it now.

Also : In origin client, I can clearly see BF3 but it's unreleased.

Anyone had problem with this ?

Updated OP : Looks like I get a free BF3 copy for being on EA frauded cc list and yes, their website is a mess. I must say this is a one time pass they gave me :
I will issue it free of charge due to this unusual issue. Please be aware that this is a one time courtesy.

I don't think anyone should try to force for a free game thought, since it's a very weird issue as they stated. I'm very happy about EA customer service afterall, even if at first I wanted to blacklist ea.
Edited by Abs.exe - 10/25/11 at 1:17pm
post #2 of 12
That sucks. But the logging in thing.. maybe clear cookies or something? redface.gif

Also, what?
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CPUMotherboardGraphicsRAM
i5-2500k @ 4300Mhz Biostar TP67XE Waiting to buy a new one 8GB 1600Mhz 7-8-7-21 1T 
Hard DriveCoolingOSMonitor
Samsung 840 SSD [250GB] Antec H20 620 Windows 7 x64 Acer S242HL 
PowerCase
Thermaltake 775W NZXT Phantom [White] 
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post #3 of 12
Thread Starter 
Yeah they deleted it, it was an other : internal server error brought to you by fail oc.net server tongue.gif

I heard we were a big forum so it should be normal those servers are stressed tongue.gif

I just don't think I'll purchase their game, ea as always been like that and I gotta admit I'm kinda pissed against them, they create such a thrill and then breaks your bubble.
post #4 of 12
I would've said to not make another BF3 thread, but oh well. EA has a terrible track record for their support service; it's not surprising. And I've also had that perpetual "log in" issue; just something screwy with their site.

I'd say just go buy the game elsewhere and get on with your life, though that %25 off is enticing.
post #5 of 12
Thread Starter 
Quote:
Originally Posted by EfemaN;15448993 
I would've said to not make another BF3 thread, but oh well. EA has a terrible track record for their support service; it's not surprising. And I've also had that perpetual "log in" issue; just something screwy with their site.

I'd say just go buy the game elsewhere and get on with your life, though that %25 off is enticing.

Exactly my thought, I would have bought a physical copy, but the 25% off makes it a 44$ game instead of 63 :-/
And I lost my pre-order bonus, that's just a slap in my face.
post #6 of 12
Thread Starter 
Looks like the only way to speak with someone competent is via facebook.
How pathetic is EA.
post #7 of 12
Thread Starter 
Okay I got in contact with EA support and here is what they said :

I will issue it free of charge due to this unusual issue. Please be aware that this is a one time courtesy.


WOOOOOOOOT
post #8 of 12
Fail EA rant post is... win...? tongue.gif
post #9 of 12
Quote:
Originally Posted by Abs.exe;15450307 
Okay I got in contact with EA support and here is what they said :

I will issue it free of charge due to this unusual issue. Please be aware that this is a one time courtesy.


WOOOOOOOOT

And I think Im lucky for getting BF3 for 35 euros...
post #10 of 12
I had TONS of problems with origin, EA site, telling me I didn't own the games I bought. Couldn't verify this, couldn't buy anything because its declined, can't get chat help or email help, etc.

The solution was to ensure the EA GAMES site password, Origin WEBSITE password, and Origin DL MANAGER password were all the same, then things suddenly started to work again. It took me two weeks on the phone with EA reps to figure it out.
Edited by Scorpion49 - 10/25/11 at 1:10pm
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