Overclock.net › Forums › Industry News › Hardware News › [hardware.fr]RMA Rate per brand
New Posts  All Forums:Forum Nav:

[hardware.fr]RMA Rate per brand

post #1 of 78
Thread Starter 
Each semester, hardware.fr (a french website) publishes the RMA Rate for each PC component. It has just been updated yesterday.

Here's the "Top 3" another website made, to check all brands and get a more detailed analysis take a look at the source.
rma_rate_25.10.115oxr.png
Spreadsheet by comptoir-hardware.com

Translated source

Original source
Quote:
Originally Posted by banthracis;15462538 
The rates are percentages of products sold that are RMA'd. Therefore quantity is removed as a factor. If you sell 1,000 items, you need to have 10 RMA'd to get a 1% return rate. If you sell 100, you only need to have 1 RMA'd to get a 1% return rate, and if you only sell 10, a single RMA gets you a 10% RMA rate.

Edited by adridu59 - 10/26/11 at 11:36am
Ti-89 Titanium
(13 items)
 
   
CPUMotherboardRAMHard Drive
Motorola 68k @16 MHz Ti-89 HW4 256 KB 2.6 MB Flash ROM 
OSMonitorPowerCase
Ti-89 OS 3.10 LCD Dot-Matrix 160x100 4x 1.5V AAA Ti-89 HW4 Black 
CPUMotherboardGraphicsRAM
Intel Core™ i7 930 Gigabyte GA-X58A-UD3R 2.0 Gigabyte GTX 470 SOC G.Skill RX 2x4GB 1600C8 
Hard DriveHard DriveOptical DriveCooling
PNY Prevail Elite 120GB Hitachi 7K1000.C 1TB LG GH24LS50 Noctua NH-C12P SE14 
OSOSMonitorKeyboard
Windows 8 Pro x64 Lubuntu 13.10 x64 Samsung BX2250 Logitech Illuminated 
PowerCaseMouseAudio
Be Quiet! S.P. E⁷ 600W Fractal Design Core 3000 Logitech G300 AKG K240 Studio 
  hide details  
Reply
Ti-89 Titanium
(13 items)
 
   
CPUMotherboardRAMHard Drive
Motorola 68k @16 MHz Ti-89 HW4 256 KB 2.6 MB Flash ROM 
OSMonitorPowerCase
Ti-89 OS 3.10 LCD Dot-Matrix 160x100 4x 1.5V AAA Ti-89 HW4 Black 
CPUMotherboardGraphicsRAM
Intel Core™ i7 930 Gigabyte GA-X58A-UD3R 2.0 Gigabyte GTX 470 SOC G.Skill RX 2x4GB 1600C8 
Hard DriveHard DriveOptical DriveCooling
PNY Prevail Elite 120GB Hitachi 7K1000.C 1TB LG GH24LS50 Noctua NH-C12P SE14 
OSOSMonitorKeyboard
Windows 8 Pro x64 Lubuntu 13.10 x64 Samsung BX2250 Logitech Illuminated 
PowerCaseMouseAudio
Be Quiet! S.P. E⁷ 600W Fractal Design Core 3000 Logitech G300 AKG K240 Studio 
  hide details  
Reply
post #2 of 78
Quote:
Originally Posted by adridu59;15461636 
rma_rate_25.10.115oxr.png
Spreadsheet by comptoir-hardware.com

Wow some of those are the complete opposite of what I'd expect...like G.Skill and WD.
 
x6 Folder
(7 items)
 
 
CPUMotherboardGraphicsRAM
i5 3570k @ 4.8 w/ 1.31v watercooled Gigabyte z77x-UD3H Powercolor 290x w/ EK full cover G.Skill Ripjaws 2133mhz cl9 4x4gb 
Hard DriveOptical DriveCoolingOS
128gb Samsung 830 + Seagate 4tb, Seagate 1tb, W... DVD RW Rasa loop w/ RX120 and RS240 Windows 7 Professional 64-bit 
MonitorKeyboardPowerCase
2x 27" PCBANK 1440p, 1x 21" 1600x1200 Syncmaster Leopold 10keyless w/ red switches XFX 750w Black Edition CM Stacker 830 
MouseMouse PadAudio
Logitech G5 SteelSeries QCK Fiio E10 USB DAC+AMP | ATH-M50 | JVC HARX700 
  hide details  
Reply
 
x6 Folder
(7 items)
 
 
CPUMotherboardGraphicsRAM
i5 3570k @ 4.8 w/ 1.31v watercooled Gigabyte z77x-UD3H Powercolor 290x w/ EK full cover G.Skill Ripjaws 2133mhz cl9 4x4gb 
Hard DriveOptical DriveCoolingOS
128gb Samsung 830 + Seagate 4tb, Seagate 1tb, W... DVD RW Rasa loop w/ RX120 and RS240 Windows 7 Professional 64-bit 
MonitorKeyboardPowerCase
2x 27" PCBANK 1440p, 1x 21" 1600x1200 Syncmaster Leopold 10keyless w/ red switches XFX 750w Black Edition CM Stacker 830 
MouseMouse PadAudio
Logitech G5 SteelSeries QCK Fiio E10 USB DAC+AMP | ATH-M50 | JVC HARX700 
  hide details  
Reply
post #3 of 78
Glad I bought a Samsung HDD smile.gif
The New Precious
(21 items)
 
My Precious...
(24 items)
 
 
CPUMotherboardGraphicsRAM
[Intel] Core i7-4790k [ASUS] Z97-DELUXE [ASUS] GTX 980 Strix [Corsair] Vengance Pro Series 16GB DDR3-2400 
Hard DriveHard DriveCoolingCooling
[Crucial] M550 512GB [WD] Black 3TB x 2 [EK] Supremacy EVO - Gold [EK] GTX 980 Strix - Fullcover w/ Backplate 
CoolingCoolingCoolingCooling
[EK] D5 X-RES Top 100 w/ D5 Vario [Monsoon] 3/8" ID 5/8" OD Compressions - Gold [XSPC] EX240 x 2 [Corsair] SP120 x 5 / AF120 x 1 
OSMonitorKeyboardPower
[Windows] 8.1 Pro 64-bit [BenQ] XL2420TX [Corsair] K70 - Red switches [Corsair] AX750 
CaseMouseAudioAudio
[Corsair] Carbide Air 540 [Razer] Naga Epic [Audio Technica] ATH-A700  [Antlion] ModMic 
Other
[Lamptron] FC5-V2  
CPUMotherboardGraphicsRAM
[Intel] Core i7-960 [ASUS] Rampage III Formula [EVGA] GTX 670 FTW 2GB [Corsair] Dominator-GT 6GB DDR3-1866 
Hard DriveHard DriveHard DriveCooling
[Crucial] M4 128GB [Samsung] Spinpoint F3 1TB x2 [WD] Caviar Black 750GB [XSPC] Raystorm 
CoolingCoolingCoolingCooling
[EVGA] GTX 680 Hydro Copper w/ Backplate  [XSPC] EX360 and EX240 [XSPC] Dual-bay Res w/ [Swiftech] MCP655 [Scythe] Gentle Typhoon AP-15 x 5 
CoolingOSMonitorKeyboard
[Bitfenix] Spectre Pro Red LED - 140mm x 4 [Windows] 7 Ultimate 64-Bit [BenQ] XL2420TX [Saitek] Cyborg V.5 Red LED 
PowerCaseMouseAudio
[Corsair] AX850 [NZXT] Switch 810 Matte Black [Razer] Naga Epic Red LED [Audio Technica] ATH-A700 
AudioOther
[ASUS] Xonar Essence STX [Lamptron] FC5-V2 
CPUGraphicsRAMHard Drive
[Intel] Core M-5Y10 [Intel] HD Graphics 5300 [Generic?] 8 GB DDR3 [Generic?] 256GB SSD 
OSMonitor
[Microsoft] Windows 10 1920 x 1080 
  hide details  
Reply
The New Precious
(21 items)
 
My Precious...
(24 items)
 
 
CPUMotherboardGraphicsRAM
[Intel] Core i7-4790k [ASUS] Z97-DELUXE [ASUS] GTX 980 Strix [Corsair] Vengance Pro Series 16GB DDR3-2400 
Hard DriveHard DriveCoolingCooling
[Crucial] M550 512GB [WD] Black 3TB x 2 [EK] Supremacy EVO - Gold [EK] GTX 980 Strix - Fullcover w/ Backplate 
CoolingCoolingCoolingCooling
[EK] D5 X-RES Top 100 w/ D5 Vario [Monsoon] 3/8" ID 5/8" OD Compressions - Gold [XSPC] EX240 x 2 [Corsair] SP120 x 5 / AF120 x 1 
OSMonitorKeyboardPower
[Windows] 8.1 Pro 64-bit [BenQ] XL2420TX [Corsair] K70 - Red switches [Corsair] AX750 
CaseMouseAudioAudio
[Corsair] Carbide Air 540 [Razer] Naga Epic [Audio Technica] ATH-A700  [Antlion] ModMic 
Other
[Lamptron] FC5-V2  
CPUMotherboardGraphicsRAM
[Intel] Core i7-960 [ASUS] Rampage III Formula [EVGA] GTX 670 FTW 2GB [Corsair] Dominator-GT 6GB DDR3-1866 
Hard DriveHard DriveHard DriveCooling
[Crucial] M4 128GB [Samsung] Spinpoint F3 1TB x2 [WD] Caviar Black 750GB [XSPC] Raystorm 
CoolingCoolingCoolingCooling
[EVGA] GTX 680 Hydro Copper w/ Backplate  [XSPC] EX360 and EX240 [XSPC] Dual-bay Res w/ [Swiftech] MCP655 [Scythe] Gentle Typhoon AP-15 x 5 
CoolingOSMonitorKeyboard
[Bitfenix] Spectre Pro Red LED - 140mm x 4 [Windows] 7 Ultimate 64-Bit [BenQ] XL2420TX [Saitek] Cyborg V.5 Red LED 
PowerCaseMouseAudio
[Corsair] AX850 [NZXT] Switch 810 Matte Black [Razer] Naga Epic Red LED [Audio Technica] ATH-A700 
AudioOther
[ASUS] Xonar Essence STX [Lamptron] FC5-V2 
CPUGraphicsRAMHard Drive
[Intel] Core M-5Y10 [Intel] HD Graphics 5300 [Generic?] 8 GB DDR3 [Generic?] 256GB SSD 
OSMonitor
[Microsoft] Windows 10 1920 x 1080 
  hide details  
Reply
post #4 of 78
Thread Starter 
Quote:
Originally Posted by G3RG;15461694 
Wow some of those are the complete opposite of what I'd expect...like G.Skill and WD.

They're not bad... remeber its a top 3, there are other brands worse than them...
Ti-89 Titanium
(13 items)
 
   
CPUMotherboardRAMHard Drive
Motorola 68k @16 MHz Ti-89 HW4 256 KB 2.6 MB Flash ROM 
OSMonitorPowerCase
Ti-89 OS 3.10 LCD Dot-Matrix 160x100 4x 1.5V AAA Ti-89 HW4 Black 
CPUMotherboardGraphicsRAM
Intel Core™ i7 930 Gigabyte GA-X58A-UD3R 2.0 Gigabyte GTX 470 SOC G.Skill RX 2x4GB 1600C8 
Hard DriveHard DriveOptical DriveCooling
PNY Prevail Elite 120GB Hitachi 7K1000.C 1TB LG GH24LS50 Noctua NH-C12P SE14 
OSOSMonitorKeyboard
Windows 8 Pro x64 Lubuntu 13.10 x64 Samsung BX2250 Logitech Illuminated 
PowerCaseMouseAudio
Be Quiet! S.P. E⁷ 600W Fractal Design Core 3000 Logitech G300 AKG K240 Studio 
  hide details  
Reply
Ti-89 Titanium
(13 items)
 
   
CPUMotherboardRAMHard Drive
Motorola 68k @16 MHz Ti-89 HW4 256 KB 2.6 MB Flash ROM 
OSMonitorPowerCase
Ti-89 OS 3.10 LCD Dot-Matrix 160x100 4x 1.5V AAA Ti-89 HW4 Black 
CPUMotherboardGraphicsRAM
Intel Core™ i7 930 Gigabyte GA-X58A-UD3R 2.0 Gigabyte GTX 470 SOC G.Skill RX 2x4GB 1600C8 
Hard DriveHard DriveOptical DriveCooling
PNY Prevail Elite 120GB Hitachi 7K1000.C 1TB LG GH24LS50 Noctua NH-C12P SE14 
OSOSMonitorKeyboard
Windows 8 Pro x64 Lubuntu 13.10 x64 Samsung BX2250 Logitech Illuminated 
PowerCaseMouseAudio
Be Quiet! S.P. E⁷ 600W Fractal Design Core 3000 Logitech G300 AKG K240 Studio 
  hide details  
Reply
post #5 of 78
Wow surpriseing for me that gigabyte is on the list, also asus for gpus!
The bottleneck
(13 items)
 
  
CPUMotherboardGraphicsRAM
E5400 @ 3.5 stock volts Msi g31 (no voltage control) Gtx 460 Hawk (Talons attack) 2g Ddr2 @ 651 
Hard DriveOS
250 WD Win 7 64-bit Ultimate 
  hide details  
Reply
The bottleneck
(13 items)
 
  
CPUMotherboardGraphicsRAM
E5400 @ 3.5 stock volts Msi g31 (no voltage control) Gtx 460 Hawk (Talons attack) 2g Ddr2 @ 651 
Hard DriveOS
250 WD Win 7 64-bit Ultimate 
  hide details  
Reply
post #6 of 78
Wouldn't the companies that push the most units have a higher RMA rate most of the time?
post #7 of 78
Weeeey...MSI that is number 1?
Apollo
(16 items)
 
Project Greyscale
(24 items)
 
Zeus
(16 items)
 
CPUMotherboardGraphicsRAM
Intel Core i7-5930K Asus Sabertooth X99 ASUS GeForce GTX 1080 8GB ROG STRIX  Corsair Vengeance 32GB (4x8GB) DDR4 3000 
Hard DriveHard DriveOptical DriveCooling
Samsung 850 EVO 500GB Samsung 850 EVO 1TB Samsung SH-224BB CM Hyper 212 EVO 
OSMonitorKeyboardPower
Windows 8.1 x64 Pro Asus PB278Q (1440p) Gigabyte Aivia Osmium (Cherry Red) Corsair AX850 
CaseMouseMouse PadAudio
Cooler Master HAF X Gigabyte Aivia Krypton Razer Goliathus Extended Speed Edition Realtek ALC1150 8-Channel + Logitech z906 + Sam... 
CPUMotherboardGraphicsGraphics
i7-4790K EVGA Z97 Classified EVGA GTX 780Ti EVGA GTX 780Ti 
RAMHard DriveHard DriveHard Drive
Dominator Platinum Spinpoint F3 Spinpoint F3 510 Series 
Hard DriveHard DriveCoolingCooling
510 Series 320 Series XSPC AX120 XSPC AX360 
CoolingCoolingCoolingOS
XSPC AX240 EK Supremacy EK FC780 GTX Ti WIndows 8.1 
OSMonitorPowerCase
OS X 10.9.3 Yamaski Catleap 120Hz HCP-1200 Air 540 
MouseMouse PadAudioAudio
Razer Deathadder Table Avid Fast Track Duo HiFIMan HE-400 
CPUMotherboardGraphicsRAM
AMD FX-8120 @4.5GHz GIGABYTE GA-990FXA-UD7 GIGABYTE Radeon RX 460 G.SKILL Sniper 1600MHz 2x4GB 
Hard DriveHard DriveOptical DriveCooling
Crucial 64GB m4 1TB WD Black Samsung SH-224BB CM Hyper 212+ 
OSMonitorKeyboardPower
Windows 8.1 x64 Pro Asus PB278Q (1440p) Gigabyte Aivia Osmium Corsair AX850 
CaseMouseMouse PadAudio
CM 690II Gigabyte Aivia Krypton Razer Goliathus Extended Speed Edition Realtek ALC889 + Logitech z906 + Samson SR850 
  hide details  
Reply
Apollo
(16 items)
 
Project Greyscale
(24 items)
 
Zeus
(16 items)
 
CPUMotherboardGraphicsRAM
Intel Core i7-5930K Asus Sabertooth X99 ASUS GeForce GTX 1080 8GB ROG STRIX  Corsair Vengeance 32GB (4x8GB) DDR4 3000 
Hard DriveHard DriveOptical DriveCooling
Samsung 850 EVO 500GB Samsung 850 EVO 1TB Samsung SH-224BB CM Hyper 212 EVO 
OSMonitorKeyboardPower
Windows 8.1 x64 Pro Asus PB278Q (1440p) Gigabyte Aivia Osmium (Cherry Red) Corsair AX850 
CaseMouseMouse PadAudio
Cooler Master HAF X Gigabyte Aivia Krypton Razer Goliathus Extended Speed Edition Realtek ALC1150 8-Channel + Logitech z906 + Sam... 
CPUMotherboardGraphicsGraphics
i7-4790K EVGA Z97 Classified EVGA GTX 780Ti EVGA GTX 780Ti 
RAMHard DriveHard DriveHard Drive
Dominator Platinum Spinpoint F3 Spinpoint F3 510 Series 
Hard DriveHard DriveCoolingCooling
510 Series 320 Series XSPC AX120 XSPC AX360 
CoolingCoolingCoolingOS
XSPC AX240 EK Supremacy EK FC780 GTX Ti WIndows 8.1 
OSMonitorPowerCase
OS X 10.9.3 Yamaski Catleap 120Hz HCP-1200 Air 540 
MouseMouse PadAudioAudio
Razer Deathadder Table Avid Fast Track Duo HiFIMan HE-400 
CPUMotherboardGraphicsRAM
AMD FX-8120 @4.5GHz GIGABYTE GA-990FXA-UD7 GIGABYTE Radeon RX 460 G.SKILL Sniper 1600MHz 2x4GB 
Hard DriveHard DriveOptical DriveCooling
Crucial 64GB m4 1TB WD Black Samsung SH-224BB CM Hyper 212+ 
OSMonitorKeyboardPower
Windows 8.1 x64 Pro Asus PB278Q (1440p) Gigabyte Aivia Osmium Corsair AX850 
CaseMouseMouse PadAudio
CM 690II Gigabyte Aivia Krypton Razer Goliathus Extended Speed Edition Realtek ALC889 + Logitech z906 + Samson SR850 
  hide details  
Reply
post #8 of 78
We don't really know what those figures mean.

It could be the case that a high % means better customer service, and a low % could mean customers with problems are turned away.

I know from experience that the Corsair SSD people will let you RMA a disk with no questions asked. You can send them a working disk and they'll send you the same disk back and pay for shipping both ways. You can send them a disk and ask them to update the firmware. It may or may not mean that their SSD's have more problems, and I think a large part of that particular figure comes from the way they approach customer service.
Edited by willis888 - 10/26/11 at 10:40am
post #9 of 78
Quote:
Originally Posted by wholeeo;15461889 
Wouldn't the companies that push the most units have a higher RMA rate most of the time?

Quantity doesn't matter since it's a percentage.
post #10 of 78
Disregard, didn't realize the posted chart showed the least RMAs.
Edited by ColdRush - 10/26/11 at 10:51am
Osmi
(14 items)
 
  
CPUMotherboardGraphicsRAM
i7 4790S ASUS Z97I-PLUS Visiontek R9 Nano G.SKILL TridentX 2400 CL10 16GB  
Hard DriveCoolingMonitorKeyboard
Sandisk X400 M2 512GB Thermalright AXP-100 Muscle Acer KG251Q TADA68 
PowerCaseMouseMouse Pad
Corsair SF450 HG Osmi Rev 2.0 Mionix Naos 7000 Glorious Extended 
AudioAudio
Sennheiser 598SE Schiit Fulla 2 
  hide details  
Reply
Osmi
(14 items)
 
  
CPUMotherboardGraphicsRAM
i7 4790S ASUS Z97I-PLUS Visiontek R9 Nano G.SKILL TridentX 2400 CL10 16GB  
Hard DriveCoolingMonitorKeyboard
Sandisk X400 M2 512GB Thermalright AXP-100 Muscle Acer KG251Q TADA68 
PowerCaseMouseMouse Pad
Corsair SF450 HG Osmi Rev 2.0 Mionix Naos 7000 Glorious Extended 
AudioAudio
Sennheiser 598SE Schiit Fulla 2 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Hardware News
Overclock.net › Forums › Industry News › Hardware News › [hardware.fr]RMA Rate per brand