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[hardware.fr]RMA Rate per brand - Page 2

post #11 of 78
Interesting chart thinking.gif
Edited by Faster_is_better - 10/26/11 at 10:41am
post #12 of 78
Quote:
Originally Posted by ColdRush;15462036 
Surprised OCZ isn't on there for SSDs. I thought they had a massive fiasco with failing drives.

Well it wasn't OCZ's Fault

It is Sandforce Fault,since they release the chip and the firmware to control it. OCZ just modifies it.
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post #13 of 78
Lol, where's all the Seagate bashers now? lachen.gif

Just goes to show that some people just bash companies for no reason.
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post #14 of 78
Well, I know what ssd to buy next time. That memory stat is pretty skewed towards companies like crucial and kingston, you're not going to have too many rmas from jedec spec ram kits. Others sell a lot more high end kits that wind up being rmad a lot more frequently.
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post #15 of 78
Thread Starter 
Quote:
Originally Posted by wholeeo;15461963 
Why would I be? Let me guess, your 13 full of pimples?

Why would you be ?
Because Asus isn't in the Top 3 Motherboard manufacturers and there's so many fanboys here... wink.gif

Btw I'm 15 and no pimples at all atm. biggrin.gif
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post #16 of 78
Quote:
Originally Posted by Eduardv;15462068 
Well it wasn't OCZ's Fault

It is Sandforce Fault,since they release the chip and the firmware to control it. OCZ just modifies it.

It doesn't really matter that if it's their fault, they would still be considered RMAs for OCZ. Not ripping on OCZ, just saying. I owned an OCZ drive myself and never had any problems but I saw alot of people with dead drives.
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post #17 of 78
One should consider that it isn't as simple as low RMA rate = good and high RMA rate = bad.

A company like Corsair will naturally have a higher RMA rate due to longer lasting warranties and the fact that they aren't as strict as some others.
Also, companies with a lousy return policies that hardly accept any RMAs will have a lower percentage.
 
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post #18 of 78
Quote:
Originally Posted by ColdRush;15462036 
Surprised OCZ isn't on there for SSDs. I thought they had a massive fiasco with failing drives.

They def are on there, if you actually read the source... And the chart posted here is top 3 lowest rmas, although in the source they list ocz as 4th.
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post #19 of 78
Wow there is a BIG gap in Intel SSDs and the rest of them. I didn't know it was THAT much!
    
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post #20 of 78
Quote:
Originally Posted by willis888;15462017 
We don't really know what those figures mean.

It could be the case that a high % means better customer service, and a low % could mean customers with problems are turned away.

I know from experience that the Corsair SSD people will let you RMA a disk with no questions asked. You can send them a working disk and they'll send you the same disk back and pay for shipping both ways. You can send them a disk and ask them to update the firmware. It may or may not mean that their SSD's have more problems, and I think a large part of that particular figure comes from the way they approach customer service.

Really? Thats amazing considering there are no disks in SSDs tongue.gif
    
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