Overclock.net › Forums › Software, Programming and Coding › Networking & Security › Orange Broadband Help
New Posts  All Forums:Forum Nav:

Orange Broadband Help

post #1 of 4
Thread Starter 
OK, from the beginning;

I used to have Plusnet broadband in Manchester, worked fine.

Then moved to yorkshire and so switched the account - suddenly very slow speeds (advertised 20mbps, getting 2mbps) and when I did a speed test the closest server was always Manchester and it believed that we were still in manchester - surely indicating that the exchange being used was in Manchester.

I informed Plusnet of this and they assured me that they would resolve the issue. Many months and many telephone calls later I decided to contact Orange to see what they could offer (as I'm already an orange customer with my mobile phone.)

Orange offered 20mbps, unlimited with no fair usage and after doing a line test *guaranteed* that I would receive between 13mbps and 18mbps at all times, although they will always strive to provide 18mbps - 20mbps.

They also assurred me that they wouldn't simply take over the current contract, but would set up their own connection using the exchange that is LITERALLY 20yds from my house.

Anyway, now the broadband is setup and not only am I still only receiving around 2mbps and speedtest still showing up Manchester, but now I cannot connect to Xbox live on my 250GB new Xbox360, which worked faultlessly before Orange took over.

What would you guys suggest or recommend?

I spoke to Orange who told me that for the first 14 days they only give a slow service, as they are still testing to see what the line is capable of And when I asked her to check what exchange I am using, the lady in 'technical support' (my arse!) informed me that the system was down, so she couldn't see any of my account details.

All I have been told to do is *wait* another 2 weeks and the lady assures me that it will run blisteringly fast then.

Is this normal?

Cheers guys,

MaK
Lego Land
(13 items)
 
  
CPUMotherboardGraphicsRAM
3200+ Venice OC @ 2.6GHz Jetway GT-4 SLI 939 BFG 7800GT OCd 2GB OCd 
Hard DriveOptical DriveOSMonitor
Maxtor 120, 80 GB SATA Pioneer DVD +/- RW Media Center Edition 05 20.1" TFT Soon 
KeyboardPowerCaseMouse
Logitech G-15 LCD 550W New one :P ATX Flower Logitech G5 Lazer 
  hide details  
Reply
Lego Land
(13 items)
 
  
CPUMotherboardGraphicsRAM
3200+ Venice OC @ 2.6GHz Jetway GT-4 SLI 939 BFG 7800GT OCd 2GB OCd 
Hard DriveOptical DriveOSMonitor
Maxtor 120, 80 GB SATA Pioneer DVD +/- RW Media Center Edition 05 20.1" TFT Soon 
KeyboardPowerCaseMouse
Logitech G-15 LCD 550W New one :P ATX Flower Logitech G5 Lazer 
  hide details  
Reply
post #2 of 4
I'm not sure how different the broadband technology is in the UK vs the US, but is this connection over Coaxial or some kind of fiber? If its over coax any splitters in the system could be at fault. Have you tried using the connection without a router? I assume you have a router as you are using PC and Xbox. Are you using the same modem you were before?

Also at one time I had a TV that had a bad ground and was actually charging my cable lines causing a lot of 'noise' so sometimes these issues can be hard to troubleshoot.
Edited by willistech - 10/26/11 at 12:17pm
500Arrrrrr Build
(15 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5-2500K @4.8 MSI P67A-GD53 B3 CF HD6970 Vengeance DDR3 1600 8gb 
Hard DriveHard DriveCoolingOS
64GB Crucial M4 128GB Crucial M4 NH-D14 Windows 7 Ultimate 64bit 
MonitorPowerCase
Sony 32" 1080P LCD Enermax S Galaxy Evo 1250w Corsair 500R Arctic White 
  hide details  
Reply
500Arrrrrr Build
(15 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5-2500K @4.8 MSI P67A-GD53 B3 CF HD6970 Vengeance DDR3 1600 8gb 
Hard DriveHard DriveCoolingOS
64GB Crucial M4 128GB Crucial M4 NH-D14 Windows 7 Ultimate 64bit 
MonitorPowerCase
Sony 32" 1080P LCD Enermax S Galaxy Evo 1250w Corsair 500R Arctic White 
  hide details  
Reply
post #3 of 4
Thread Starter 
It's coax.

I have a splitter to split the telephone line and the internet, but that's it.

Also, I can't disconnect the router, as the router IS the modem - It's just the netgear router that was provided by orange. I could try putting the old Plusnet provided router back in to see if this resolves the issues.
Lego Land
(13 items)
 
  
CPUMotherboardGraphicsRAM
3200+ Venice OC @ 2.6GHz Jetway GT-4 SLI 939 BFG 7800GT OCd 2GB OCd 
Hard DriveOptical DriveOSMonitor
Maxtor 120, 80 GB SATA Pioneer DVD +/- RW Media Center Edition 05 20.1" TFT Soon 
KeyboardPowerCaseMouse
Logitech G-15 LCD 550W New one :P ATX Flower Logitech G5 Lazer 
  hide details  
Reply
Lego Land
(13 items)
 
  
CPUMotherboardGraphicsRAM
3200+ Venice OC @ 2.6GHz Jetway GT-4 SLI 939 BFG 7800GT OCd 2GB OCd 
Hard DriveOptical DriveOSMonitor
Maxtor 120, 80 GB SATA Pioneer DVD +/- RW Media Center Edition 05 20.1" TFT Soon 
KeyboardPowerCaseMouse
Logitech G-15 LCD 550W New one :P ATX Flower Logitech G5 Lazer 
  hide details  
Reply
post #4 of 4
They advertise "up to" 20mbps

if plusnet got you 2mbps

then orange would also

due to they use the same wholesale network to provide you service

also the way ADSL works in general moving provider will not give you better speed unless its either cable or VDSL2

what telephone exchange are you at?

http://www.samknows.com/broadband/broadband_checker

you can find out what services are live.

if you can get cable or FTTC i would suggest you get that.
Full Steam Ahead!
(13 items)
 
  
CPUMotherboardGraphicsRAM
2500k Intel ES HD5670 OC 1333CL6 2x2GB 
Hard DriveOSMonitorPower
Western Digital 2.5TB Windows Seven x64 Hanns-G LED 22 500w 
Case
Lian Li (modded) 
  hide details  
Reply
Full Steam Ahead!
(13 items)
 
  
CPUMotherboardGraphicsRAM
2500k Intel ES HD5670 OC 1333CL6 2x2GB 
Hard DriveOSMonitorPower
Western Digital 2.5TB Windows Seven x64 Hanns-G LED 22 500w 
Case
Lian Li (modded) 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Networking & Security
Overclock.net › Forums › Software, Programming and Coding › Networking & Security › Orange Broadband Help