Overclock.net › Forums › Industry News › Technology and Science News › [CNet]RIM hit with lawsuit over BlackBerry outage
New Posts  All Forums:Forum Nav:

[CNet]RIM hit with lawsuit over BlackBerry outage

post #1 of 53
Thread Starter 

Quote:
Research In Motion is facing a possible class action lawsuit in Canada over the global outage that struck BlackBerry customers last month.
Source

To be honest, I can't say I didn't see this coming. I knew alot of people that were raging all over twitter and facebook.
    
CPUMotherboardGraphicsRAM
[ Q6600 2.4GHz ] [ ASUS P5K ] [ Radeon HD5830 ] [ 4GB 800MHz ] 
Hard DriveOptical DriveOSMonitor
[ WD 500GB SATA ] [ DVD Burner/Reader 16x ] [ W7 Ultimate x64 ] [ Viewsonic 19" ] 
KeyboardPowerCaseMouse
Microsoft [ 600W ] [ Antec 900 ] Microsoft 
Mouse Pad
Desk 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
[ Q6600 2.4GHz ] [ ASUS P5K ] [ Radeon HD5830 ] [ 4GB 800MHz ] 
Hard DriveOptical DriveOSMonitor
[ WD 500GB SATA ] [ DVD Burner/Reader 16x ] [ W7 Ultimate x64 ] [ Viewsonic 19" ] 
KeyboardPowerCaseMouse
Microsoft [ 600W ] [ Antec 900 ] Microsoft 
Mouse Pad
Desk 
  hide details  
Reply
post #2 of 53
It's a free service! Just like PSN.

How can you sue someone, when you're not actually paying for a product? I could understand if there was a monthly subscription fee, but seriously do people really feel they are entitled to monetary compensation for the outage of a social service that they do not pay for?

It went down on Oct 10th and was back up on Oct 13th. I guess RIM owe people 3 days of their lives because apparently they fail to function without a phone with social connectivity.

That's like suing Facebook if their servers ever go down. It's just not right, is this really what the world has come to?
Smallville
(16 items)
 
  
CPUMotherboardGraphicsGraphics
Intel i5 3570k Asus Sabertooth Z77 Asus HD7950 DirectCU II Asus HD7950 DirectCU II 
RAMHard DriveOptical DriveCooling
8GB DDR3 Corsair Vengeance 1600Mhz 128GB Corsair Force Pro, 2 x 2TB HDD, 500GB Ext... LG Blu-Ray, DVD/CD RW drive Corsair H60 
OSMonitorKeyboardPower
Windows 8.1 Pro 64-bit Genuine 27" Crossover 27Q S-IPS 1440p Cyborg V7 Corsair HX1000 
CaseMouseMouse PadAudio
NZXT Phantom White Microsoft Sidewinder X8 Wireless Steelseries QcK Sennheiser eH250 
  hide details  
Reply
Smallville
(16 items)
 
  
CPUMotherboardGraphicsGraphics
Intel i5 3570k Asus Sabertooth Z77 Asus HD7950 DirectCU II Asus HD7950 DirectCU II 
RAMHard DriveOptical DriveCooling
8GB DDR3 Corsair Vengeance 1600Mhz 128GB Corsair Force Pro, 2 x 2TB HDD, 500GB Ext... LG Blu-Ray, DVD/CD RW drive Corsair H60 
OSMonitorKeyboardPower
Windows 8.1 Pro 64-bit Genuine 27" Crossover 27Q S-IPS 1440p Cyborg V7 Corsair HX1000 
CaseMouseMouse PadAudio
NZXT Phantom White Microsoft Sidewinder X8 Wireless Steelseries QcK Sennheiser eH250 
  hide details  
Reply
post #3 of 53
Quote:
Originally Posted by IcedEarth View Post
It's a free service! Just like PSN.

How can you sue someone, when you're not actually paying for a product? I could understand if there was a monthly subscription fee, but seriously do people really feel they are entitled to monetary compensation for the outage of a social service that they do not pay for?

It went down on Oct 10th and was back up on Oct 13th. I guess RIM owe people 3 days of their lives because apparently they fail to function without a phone with social connectivity.

That's like suing Facebook if their servers ever go down. It's just not right, is this really what the world has come to?
This +1.

I guess the sheep have spoken...and they're Canadian
post #4 of 53
Quote:
Originally Posted by IcedEarth View Post
It's a free service! Just like PSN.

How can you sue someone, when you're not actually paying for a product? I could understand if there was a monthly subscription fee, but seriously do people really feel they are entitled to monetary compensation for the outage of a social service that they do not pay for?

It went down on Oct 10th and was back up on Oct 13th. I guess RIM owe people 3 days of their lives because apparently they fail to function without a phone with social connectivity.

That's like suing Facebook if their servers ever go down. It's just not right, is this really what the world has come to?
a sad sad place indeed. dunno why people feel they're entitled to this kind of stuff, but life goes on i suppose. just hope this either gets tossed or they don't have to pay through the nose because of this...
First Time Build
(20 items)
 
  
CPUMotherboardGraphicsGraphics
Intel Core i7 920 MSI X58 Pro-E (MS-7522) EVGA GeForce GTX 460 EVGA GeForce GTX 460 
GraphicsRAMRAMRAM
Galaxy GeForce GTX 460 Corsair  Corsair  Corsair  
Hard DriveOptical DriveCoolingOS
Seagate Barracuda 7200.12 Sony DVD+-RW Noctua NH-D14 Windows 7 64bit 
MonitorMonitorKeyboardPower
Acer P215H Acer P221W Dynex Silverstone OP1000-E 1kW PSU 
CaseMouseMouse PadAudio
Cooler Master HAF 932 Dynex Dynex ASUS Xonar DG 
  hide details  
Reply
First Time Build
(20 items)
 
  
CPUMotherboardGraphicsGraphics
Intel Core i7 920 MSI X58 Pro-E (MS-7522) EVGA GeForce GTX 460 EVGA GeForce GTX 460 
GraphicsRAMRAMRAM
Galaxy GeForce GTX 460 Corsair  Corsair  Corsair  
Hard DriveOptical DriveCoolingOS
Seagate Barracuda 7200.12 Sony DVD+-RW Noctua NH-D14 Windows 7 64bit 
MonitorMonitorKeyboardPower
Acer P215H Acer P221W Dynex Silverstone OP1000-E 1kW PSU 
CaseMouseMouse PadAudio
Cooler Master HAF 932 Dynex Dynex ASUS Xonar DG 
  hide details  
Reply
post #5 of 53
Thread Starter 
I know. To be honest, It's sad how people act like this when there phone goes down. Well not really the whole phone, just a few programs. It's like they can't function or do anything without there phone. I remember when cell phones were not popular and everyone actually CALLED people and wasn't so upset and whatnot if something went down.
    
CPUMotherboardGraphicsRAM
[ Q6600 2.4GHz ] [ ASUS P5K ] [ Radeon HD5830 ] [ 4GB 800MHz ] 
Hard DriveOptical DriveOSMonitor
[ WD 500GB SATA ] [ DVD Burner/Reader 16x ] [ W7 Ultimate x64 ] [ Viewsonic 19" ] 
KeyboardPowerCaseMouse
Microsoft [ 600W ] [ Antec 900 ] Microsoft 
Mouse Pad
Desk 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
[ Q6600 2.4GHz ] [ ASUS P5K ] [ Radeon HD5830 ] [ 4GB 800MHz ] 
Hard DriveOptical DriveOSMonitor
[ WD 500GB SATA ] [ DVD Burner/Reader 16x ] [ W7 Ultimate x64 ] [ Viewsonic 19" ] 
KeyboardPowerCaseMouse
Microsoft [ 600W ] [ Antec 900 ] Microsoft 
Mouse Pad
Desk 
  hide details  
Reply
post #6 of 53
Quote:
Originally Posted by IcedEarth View Post
It's a free service! Just like PSN.

How can you sue someone, when you're not actually paying for a product? I could understand if there was a monthly subscription fee, but seriously do people really feel they are entitled to monetary compensation for the outage of a social service that they do not pay for?

It went down on Oct 10th and was back up on Oct 13th. I guess RIM owe people 3 days of their lives because apparently they fail to function without a phone with social connectivity.

That's like suing Facebook if their servers ever go down. It's just not right, is this really what the world has come to?
This.
post #7 of 53
Quote:
Originally Posted by IcedEarth View Post
It's a free service! Just like PSN.

How can you sue someone, when you're not actually paying for a product? I could understand if there was a monthly subscription fee, but seriously do people really feel they are entitled to monetary compensation for the outage of a social service that they do not pay for?

It went down on Oct 10th and was back up on Oct 13th. I guess RIM owe people 3 days of their lives because apparently they fail to function without a phone with social connectivity.

That's like suing Facebook if their servers ever go down. It's just not right, is this really what the world has come to?
It seems to be a bit more than that though. The article states that they could not access internet, email, or bbm throughout the outage. If you were paying for a data plan and unable to use that data there is actual merit here. However I think these people are crazy to sue for 3 days of outage. What will each person get 3$. Its pointless but it seems to have merit.
Darkness
(18 items)
 
  
CPUMotherboardGraphicsRAM
4690k asus z97-ar gigabyte 980 ti g1 gaming G-Skill Ripjaw 
Hard DriveHard DriveOSMonitor
WD Black Samsung EVO 840 Windows 8 Pro 64Bit Ultrasharp 27" 
MonitorKeyboardPowerCase
HP W2338H 23" Black Widow Ultimate Corsair HK1000W Corsair 600T SE 
MouseMouse PadAudioAudio
Zowie EC2 Zowie (Pure exellence) dt880 sound blaster recon3d 
Audio
swan m10 
  hide details  
Reply
Darkness
(18 items)
 
  
CPUMotherboardGraphicsRAM
4690k asus z97-ar gigabyte 980 ti g1 gaming G-Skill Ripjaw 
Hard DriveHard DriveOSMonitor
WD Black Samsung EVO 840 Windows 8 Pro 64Bit Ultrasharp 27" 
MonitorKeyboardPowerCase
HP W2338H 23" Black Widow Ultimate Corsair HK1000W Corsair 600T SE 
MouseMouse PadAudioAudio
Zowie EC2 Zowie (Pure exellence) dt880 sound blaster recon3d 
Audio
swan m10 
  hide details  
Reply
post #8 of 53
Quote:
Originally Posted by b.walker36 View Post
It seems to be a bit more than that though. The article states that they could not access internet, email, or bbm throughout the outage. If you were paying for a data plan and unable to use that data there is actual merit here. However I think these people are crazy to sue for 3 days of outage. What will each person get 3$. Its pointless but it seems to have merit.
When I read it, I understood that maybe email was affected and definitely BBM. However internet is provided by your carrier, not your manufacturer, unless RIM operate differently? I don't see how it could have affected internet functionality.

However, even if it did, like you stated it was a mere 3 days. Sure you'd be pretty annoyed during the downtime but you just get over it and move on once it has been rectified.

My cell carrier sometimes goes down for one day at a time, maybe once per year. It's very inconvenient and very frustrating, but it's not the end of the world and certainly not something I would seek legal action over.
Smallville
(16 items)
 
  
CPUMotherboardGraphicsGraphics
Intel i5 3570k Asus Sabertooth Z77 Asus HD7950 DirectCU II Asus HD7950 DirectCU II 
RAMHard DriveOptical DriveCooling
8GB DDR3 Corsair Vengeance 1600Mhz 128GB Corsair Force Pro, 2 x 2TB HDD, 500GB Ext... LG Blu-Ray, DVD/CD RW drive Corsair H60 
OSMonitorKeyboardPower
Windows 8.1 Pro 64-bit Genuine 27" Crossover 27Q S-IPS 1440p Cyborg V7 Corsair HX1000 
CaseMouseMouse PadAudio
NZXT Phantom White Microsoft Sidewinder X8 Wireless Steelseries QcK Sennheiser eH250 
  hide details  
Reply
Smallville
(16 items)
 
  
CPUMotherboardGraphicsGraphics
Intel i5 3570k Asus Sabertooth Z77 Asus HD7950 DirectCU II Asus HD7950 DirectCU II 
RAMHard DriveOptical DriveCooling
8GB DDR3 Corsair Vengeance 1600Mhz 128GB Corsair Force Pro, 2 x 2TB HDD, 500GB Ext... LG Blu-Ray, DVD/CD RW drive Corsair H60 
OSMonitorKeyboardPower
Windows 8.1 Pro 64-bit Genuine 27" Crossover 27Q S-IPS 1440p Cyborg V7 Corsair HX1000 
CaseMouseMouse PadAudio
NZXT Phantom White Microsoft Sidewinder X8 Wireless Steelseries QcK Sennheiser eH250 
  hide details  
Reply
post #9 of 53
When PSN has extended outages they gave the users something. And the comparison to Facebook doesn't make sense. I didn't have to buy a specific computer to use Facebook.

Also, Blackberrys are supposed to be business phones. Is Nextel still around? What if the "chirp to talk" function went down? If a business chooses Blackberry for BBM and that service goes down they should be compensated.
post #10 of 53
Quote:
Originally Posted by Psykhotic View Post
When PSN has extended outages they gave the users something. And the comparison to ace book doesn't make sense. I don't have to buy a specific computer to use Facebook.

Also, Blackberrys are supposed to be business phones. Is Nextel still around? What if the "chirp to talk" function went down? If a business chooses Blackberry for BBM and that service goes down they should be compensated.
they game out 100 bucks or so in free apps, so actually the consumers did get compensated for the loss of service. I'm sure companies either are or were compensated, just because there's not a major news source reporting on the compensation doesn't mean it didn't happen...
First Time Build
(20 items)
 
  
CPUMotherboardGraphicsGraphics
Intel Core i7 920 MSI X58 Pro-E (MS-7522) EVGA GeForce GTX 460 EVGA GeForce GTX 460 
GraphicsRAMRAMRAM
Galaxy GeForce GTX 460 Corsair  Corsair  Corsair  
Hard DriveOptical DriveCoolingOS
Seagate Barracuda 7200.12 Sony DVD+-RW Noctua NH-D14 Windows 7 64bit 
MonitorMonitorKeyboardPower
Acer P215H Acer P221W Dynex Silverstone OP1000-E 1kW PSU 
CaseMouseMouse PadAudio
Cooler Master HAF 932 Dynex Dynex ASUS Xonar DG 
  hide details  
Reply
First Time Build
(20 items)
 
  
CPUMotherboardGraphicsGraphics
Intel Core i7 920 MSI X58 Pro-E (MS-7522) EVGA GeForce GTX 460 EVGA GeForce GTX 460 
GraphicsRAMRAMRAM
Galaxy GeForce GTX 460 Corsair  Corsair  Corsair  
Hard DriveOptical DriveCoolingOS
Seagate Barracuda 7200.12 Sony DVD+-RW Noctua NH-D14 Windows 7 64bit 
MonitorMonitorKeyboardPower
Acer P215H Acer P221W Dynex Silverstone OP1000-E 1kW PSU 
CaseMouseMouse PadAudio
Cooler Master HAF 932 Dynex Dynex ASUS Xonar DG 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Technology and Science News
Overclock.net › Forums › Industry News › Technology and Science News › [CNet]RIM hit with lawsuit over BlackBerry outage