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SSD loses the connection randomly. What to do?

post #1 of 9
Thread Starter 
I thought I'd ask here as this problem has only happened since I replaced my old boot HDD sata II drive with a brand new Kingston HyperX SSD 120GB 2.5 (SATA 6 Gb/s (SATA3.0), 555MB/510MB/s read/write, SandForce) . Now it could be that it's a controller issue on my mobo but I'm just not sure.

Anyway, this is the problem. This is something which happens only very sporadically. I use the computer heavily (+1hours a day minimum) and it's happened say 3 times in the past 7days since I got it my new ssd.

Since swapping out the old drive and installing windows, after I have left the computer 'idle' in that I'm just not using it but programs are running, I come back to it and something weird has happened. I can move my mouse around, can click through my HHDs but cant access my C drive (the SSD). I can't do anything on the desktop / browse on the internet because all the OS files are on C drive, the SSD.

It seems like the pc has 'lost' the connection to the ssd somehow. Anything in memory or external to this drive is okay. When I reboot, it won't recognise(inc in the bios) that the drive is there and I cannot load Windows up? What I did was: I opened my tower and checked all the cables. Took them out and place them back in again. Perhaps a tiny small connection error I thought? I did that the first time the error occurred. 2-3 days later same thing happened with my SSD. This time I thought "Hmm okay..". I changed all the cables from my 3 HHD's. Took cable going to my SSD and changed it with one of the HHDs. This night, my SSD lost its connection again.

First I thought it could be a connection issue with my cables, god forbid it, even my new motherboard; but I really doubt it. I do, howerver, think as clever as I am it's either the SSD or some kind of firmware its wrong with.


This is a really odd problem which I've never come across. I don't want to RMA the SSD just yet until I have tried everything I can to fix the problem since its RMA takes 14 days.

I can't come up with any further ideas to try to identify the culprit and rectify the problem. I forgot to mention I have tried reinstalling windows too. Any help and or suggestions would be most welcome! frown.gif
Thanks in advance guys
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Intel 2500k MSI Z68A-GD65 EVGA GeForce GTX 590 Classified Kingston DDR3 HyperX 1600MHz 16GB 
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Kingston HyperX SSD 120GB 2.5" Seagate Barracuda ES.2 1TB SATA2 Windows 7 64bit Acer G24 1920x1200 60hz 
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Zalman PSU 750W, Ultra Silent, SLI Antec Twelve Hundred 
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My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel 2500k MSI Z68A-GD65 EVGA GeForce GTX 590 Classified Kingston DDR3 HyperX 1600MHz 16GB 
Hard DriveOptical DriveOSMonitor
Kingston HyperX SSD 120GB 2.5" Seagate Barracuda ES.2 1TB SATA2 Windows 7 64bit Acer G24 1920x1200 60hz 
PowerCase
Zalman PSU 750W, Ultra Silent, SLI Antec Twelve Hundred 
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post #2 of 9
Sounds like bad Sandforce firmware. People have been complaining about these issues for months. Have you updated to the newest firmware?

http://www.kingston.com/support/ssdnow/default.asp

Your drive is probably one of the ones with Firmware Update — URGENT beside it.
     
CPUMotherboardGraphicsRAM
FX-8350 @ 4.6ghz 1.425v Sabertooth 990FX Zotac GTX 1070 Amp! 32GB (4x8GB) Kingston Fury 1866mhz CL10 1T 1.5v 
Hard DriveHard DriveHard DriveHard Drive
Hitachi 2TB - HDS723020BLA64 Crucial M500 960GB - CT960M500SSD1 WD 4TB Black - WD4001FAEX WD 4TB Black - WD4001FAEX 
Hard DriveHard DriveHard DriveHard Drive
Seagate 2TB - ST2000DM001 WD 640GB Black - WD6401AALS Seagate 6TB - ST6000DM001 Micron M500 - MTFDDAK480MAV 
Optical DriveOptical DriveOptical DriveOptical Drive
Pioneer DVR-115DBK Samsung SH-S243D/BEBE LG GH22NS90 Lite-On EBAU108 External DVD 
CoolingCoolingCoolingOS
Noctua NH-D15 Fractal Design 140mm Fan - FD-FAN-140 Fractal Design 120mm Fan - FD-FAN-120 Windows 7 
OSMonitorMonitorKeyboard
Ubuntu 14.04 LTS Samsung 2343BWX 23" (2048x1152) BenQ GW2765HT 27" IPS LCD Monitor (2560x1440) Genius Keyboard KB-G235 PA 
PowerCaseMouseMouse Pad
Seasonic Platinum 1000w PSU - SS-1000XP Fractal Design Define R5 Steelseries Rival 6500 dcpi Mousepad + Desk 
AudioAudioOtherOther
Onboard Realtek® ALC 892 Cyber Acoustics CA-2992 2.0 Speakers Razer Krait 1600 DPI nGear G-C1601 Card Reader 
OtherOther
Pisen Card Reader Gigabyte M7 Thor 
CPUMotherboardGraphicsRAM
VIA Eden C7 1200mhz Jetway J7F4K1G2ES-LF VIA Onboard 512MB PC2-4200 
Hard DriveOptical DriveCoolingOS
A-Data FlashDrive None Fanless Linux 
MonitorKeyboardPowerCase
Headless None 65w Power Brick Antec ISK300-65 
MouseAudio
None Onboard VIA 
CPUMotherboardGraphicsRAM
Barton XP-M 2400+ FJQ4C Asus A7N8X-E Deluxe 256MB BFG 7800GS OC 2x512MB Samsung PC3200 
Hard DriveOSMonitorKeyboard
Raptor 74GB/Seagate 120GB Windows 2000 Pro 60hz 17" CRT Brandless PS2 Keyboard 
PowerMouse
Antec Neo HE 550w Logitech G5 
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CPUMotherboardGraphicsRAM
FX-8350 @ 4.6ghz 1.425v Sabertooth 990FX Zotac GTX 1070 Amp! 32GB (4x8GB) Kingston Fury 1866mhz CL10 1T 1.5v 
Hard DriveHard DriveHard DriveHard Drive
Hitachi 2TB - HDS723020BLA64 Crucial M500 960GB - CT960M500SSD1 WD 4TB Black - WD4001FAEX WD 4TB Black - WD4001FAEX 
Hard DriveHard DriveHard DriveHard Drive
Seagate 2TB - ST2000DM001 WD 640GB Black - WD6401AALS Seagate 6TB - ST6000DM001 Micron M500 - MTFDDAK480MAV 
Optical DriveOptical DriveOptical DriveOptical Drive
Pioneer DVR-115DBK Samsung SH-S243D/BEBE LG GH22NS90 Lite-On EBAU108 External DVD 
CoolingCoolingCoolingOS
Noctua NH-D15 Fractal Design 140mm Fan - FD-FAN-140 Fractal Design 120mm Fan - FD-FAN-120 Windows 7 
OSMonitorMonitorKeyboard
Ubuntu 14.04 LTS Samsung 2343BWX 23" (2048x1152) BenQ GW2765HT 27" IPS LCD Monitor (2560x1440) Genius Keyboard KB-G235 PA 
PowerCaseMouseMouse Pad
Seasonic Platinum 1000w PSU - SS-1000XP Fractal Design Define R5 Steelseries Rival 6500 dcpi Mousepad + Desk 
AudioAudioOtherOther
Onboard Realtek® ALC 892 Cyber Acoustics CA-2992 2.0 Speakers Razer Krait 1600 DPI nGear G-C1601 Card Reader 
OtherOther
Pisen Card Reader Gigabyte M7 Thor 
CPUMotherboardGraphicsRAM
VIA Eden C7 1200mhz Jetway J7F4K1G2ES-LF VIA Onboard 512MB PC2-4200 
Hard DriveOptical DriveCoolingOS
A-Data FlashDrive None Fanless Linux 
MonitorKeyboardPowerCase
Headless None 65w Power Brick Antec ISK300-65 
MouseAudio
None Onboard VIA 
CPUMotherboardGraphicsRAM
Barton XP-M 2400+ FJQ4C Asus A7N8X-E Deluxe 256MB BFG 7800GS OC 2x512MB Samsung PC3200 
Hard DriveOSMonitorKeyboard
Raptor 74GB/Seagate 120GB Windows 2000 Pro 60hz 17" CRT Brandless PS2 Keyboard 
PowerMouse
Antec Neo HE 550w Logitech G5 
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post #3 of 9
^

this update the firmware and see how it goes
post #4 of 9
Thread Starter 
Ohhh thank you very much! Gonna try that fix. I got a question however:


Will I have to install that firmware each time I am reinstalling my Windows? Or is it a self permanent update that sticks with the SSD foreve? Just like the BIOS update etc?
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel 2500k MSI Z68A-GD65 EVGA GeForce GTX 590 Classified Kingston DDR3 HyperX 1600MHz 16GB 
Hard DriveOptical DriveOSMonitor
Kingston HyperX SSD 120GB 2.5" Seagate Barracuda ES.2 1TB SATA2 Windows 7 64bit Acer G24 1920x1200 60hz 
PowerCase
Zalman PSU 750W, Ultra Silent, SLI Antec Twelve Hundred 
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My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel 2500k MSI Z68A-GD65 EVGA GeForce GTX 590 Classified Kingston DDR3 HyperX 1600MHz 16GB 
Hard DriveOptical DriveOSMonitor
Kingston HyperX SSD 120GB 2.5" Seagate Barracuda ES.2 1TB SATA2 Windows 7 64bit Acer G24 1920x1200 60hz 
PowerCase
Zalman PSU 750W, Ultra Silent, SLI Antec Twelve Hundred 
  hide details  
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post #5 of 9
It's just like a BIOS update, but for the SSD instead.
     
CPUMotherboardGraphicsRAM
FX-8350 @ 4.6ghz 1.425v Sabertooth 990FX Zotac GTX 1070 Amp! 32GB (4x8GB) Kingston Fury 1866mhz CL10 1T 1.5v 
Hard DriveHard DriveHard DriveHard Drive
Hitachi 2TB - HDS723020BLA64 Crucial M500 960GB - CT960M500SSD1 WD 4TB Black - WD4001FAEX WD 4TB Black - WD4001FAEX 
Hard DriveHard DriveHard DriveHard Drive
Seagate 2TB - ST2000DM001 WD 640GB Black - WD6401AALS Seagate 6TB - ST6000DM001 Micron M500 - MTFDDAK480MAV 
Optical DriveOptical DriveOptical DriveOptical Drive
Pioneer DVR-115DBK Samsung SH-S243D/BEBE LG GH22NS90 Lite-On EBAU108 External DVD 
CoolingCoolingCoolingOS
Noctua NH-D15 Fractal Design 140mm Fan - FD-FAN-140 Fractal Design 120mm Fan - FD-FAN-120 Windows 7 
OSMonitorMonitorKeyboard
Ubuntu 14.04 LTS Samsung 2343BWX 23" (2048x1152) BenQ GW2765HT 27" IPS LCD Monitor (2560x1440) Genius Keyboard KB-G235 PA 
PowerCaseMouseMouse Pad
Seasonic Platinum 1000w PSU - SS-1000XP Fractal Design Define R5 Steelseries Rival 6500 dcpi Mousepad + Desk 
AudioAudioOtherOther
Onboard Realtek® ALC 892 Cyber Acoustics CA-2992 2.0 Speakers Razer Krait 1600 DPI nGear G-C1601 Card Reader 
OtherOther
Pisen Card Reader Gigabyte M7 Thor 
CPUMotherboardGraphicsRAM
VIA Eden C7 1200mhz Jetway J7F4K1G2ES-LF VIA Onboard 512MB PC2-4200 
Hard DriveOptical DriveCoolingOS
A-Data FlashDrive None Fanless Linux 
MonitorKeyboardPowerCase
Headless None 65w Power Brick Antec ISK300-65 
MouseAudio
None Onboard VIA 
CPUMotherboardGraphicsRAM
Barton XP-M 2400+ FJQ4C Asus A7N8X-E Deluxe 256MB BFG 7800GS OC 2x512MB Samsung PC3200 
Hard DriveOSMonitorKeyboard
Raptor 74GB/Seagate 120GB Windows 2000 Pro 60hz 17" CRT Brandless PS2 Keyboard 
PowerMouse
Antec Neo HE 550w Logitech G5 
  hide details  
Reply
     
CPUMotherboardGraphicsRAM
FX-8350 @ 4.6ghz 1.425v Sabertooth 990FX Zotac GTX 1070 Amp! 32GB (4x8GB) Kingston Fury 1866mhz CL10 1T 1.5v 
Hard DriveHard DriveHard DriveHard Drive
Hitachi 2TB - HDS723020BLA64 Crucial M500 960GB - CT960M500SSD1 WD 4TB Black - WD4001FAEX WD 4TB Black - WD4001FAEX 
Hard DriveHard DriveHard DriveHard Drive
Seagate 2TB - ST2000DM001 WD 640GB Black - WD6401AALS Seagate 6TB - ST6000DM001 Micron M500 - MTFDDAK480MAV 
Optical DriveOptical DriveOptical DriveOptical Drive
Pioneer DVR-115DBK Samsung SH-S243D/BEBE LG GH22NS90 Lite-On EBAU108 External DVD 
CoolingCoolingCoolingOS
Noctua NH-D15 Fractal Design 140mm Fan - FD-FAN-140 Fractal Design 120mm Fan - FD-FAN-120 Windows 7 
OSMonitorMonitorKeyboard
Ubuntu 14.04 LTS Samsung 2343BWX 23" (2048x1152) BenQ GW2765HT 27" IPS LCD Monitor (2560x1440) Genius Keyboard KB-G235 PA 
PowerCaseMouseMouse Pad
Seasonic Platinum 1000w PSU - SS-1000XP Fractal Design Define R5 Steelseries Rival 6500 dcpi Mousepad + Desk 
AudioAudioOtherOther
Onboard Realtek® ALC 892 Cyber Acoustics CA-2992 2.0 Speakers Razer Krait 1600 DPI nGear G-C1601 Card Reader 
OtherOther
Pisen Card Reader Gigabyte M7 Thor 
CPUMotherboardGraphicsRAM
VIA Eden C7 1200mhz Jetway J7F4K1G2ES-LF VIA Onboard 512MB PC2-4200 
Hard DriveOptical DriveCoolingOS
A-Data FlashDrive None Fanless Linux 
MonitorKeyboardPowerCase
Headless None 65w Power Brick Antec ISK300-65 
MouseAudio
None Onboard VIA 
CPUMotherboardGraphicsRAM
Barton XP-M 2400+ FJQ4C Asus A7N8X-E Deluxe 256MB BFG 7800GS OC 2x512MB Samsung PC3200 
Hard DriveOSMonitorKeyboard
Raptor 74GB/Seagate 120GB Windows 2000 Pro 60hz 17" CRT Brandless PS2 Keyboard 
PowerMouse
Antec Neo HE 550w Logitech G5 
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post #6 of 9
Thread Starter 
Wonderful news! Thank you very much. God.. Seriously it's wondeful when you have problems you got a place to turn to and get some help! What a perfect sunday this is! In a awesome mood now smile.gif Thank you everyone!
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel 2500k MSI Z68A-GD65 EVGA GeForce GTX 590 Classified Kingston DDR3 HyperX 1600MHz 16GB 
Hard DriveOptical DriveOSMonitor
Kingston HyperX SSD 120GB 2.5" Seagate Barracuda ES.2 1TB SATA2 Windows 7 64bit Acer G24 1920x1200 60hz 
PowerCase
Zalman PSU 750W, Ultra Silent, SLI Antec Twelve Hundred 
  hide details  
Reply
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel 2500k MSI Z68A-GD65 EVGA GeForce GTX 590 Classified Kingston DDR3 HyperX 1600MHz 16GB 
Hard DriveOptical DriveOSMonitor
Kingston HyperX SSD 120GB 2.5" Seagate Barracuda ES.2 1TB SATA2 Windows 7 64bit Acer G24 1920x1200 60hz 
PowerCase
Zalman PSU 750W, Ultra Silent, SLI Antec Twelve Hundred 
  hide details  
Reply
post #7 of 9
Let us know if you have any challenges applying it and we'll try to help. smile.gif

I think the instructions are usually pretty straightforward - most manufacturers provide ISOs that can be burned to CD to do it. (I haven't checked if Kingston does)
     
CPUMotherboardGraphicsRAM
FX-8350 @ 4.6ghz 1.425v Sabertooth 990FX Zotac GTX 1070 Amp! 32GB (4x8GB) Kingston Fury 1866mhz CL10 1T 1.5v 
Hard DriveHard DriveHard DriveHard Drive
Hitachi 2TB - HDS723020BLA64 Crucial M500 960GB - CT960M500SSD1 WD 4TB Black - WD4001FAEX WD 4TB Black - WD4001FAEX 
Hard DriveHard DriveHard DriveHard Drive
Seagate 2TB - ST2000DM001 WD 640GB Black - WD6401AALS Seagate 6TB - ST6000DM001 Micron M500 - MTFDDAK480MAV 
Optical DriveOptical DriveOptical DriveOptical Drive
Pioneer DVR-115DBK Samsung SH-S243D/BEBE LG GH22NS90 Lite-On EBAU108 External DVD 
CoolingCoolingCoolingOS
Noctua NH-D15 Fractal Design 140mm Fan - FD-FAN-140 Fractal Design 120mm Fan - FD-FAN-120 Windows 7 
OSMonitorMonitorKeyboard
Ubuntu 14.04 LTS Samsung 2343BWX 23" (2048x1152) BenQ GW2765HT 27" IPS LCD Monitor (2560x1440) Genius Keyboard KB-G235 PA 
PowerCaseMouseMouse Pad
Seasonic Platinum 1000w PSU - SS-1000XP Fractal Design Define R5 Steelseries Rival 6500 dcpi Mousepad + Desk 
AudioAudioOtherOther
Onboard Realtek® ALC 892 Cyber Acoustics CA-2992 2.0 Speakers Razer Krait 1600 DPI nGear G-C1601 Card Reader 
OtherOther
Pisen Card Reader Gigabyte M7 Thor 
CPUMotherboardGraphicsRAM
VIA Eden C7 1200mhz Jetway J7F4K1G2ES-LF VIA Onboard 512MB PC2-4200 
Hard DriveOptical DriveCoolingOS
A-Data FlashDrive None Fanless Linux 
MonitorKeyboardPowerCase
Headless None 65w Power Brick Antec ISK300-65 
MouseAudio
None Onboard VIA 
CPUMotherboardGraphicsRAM
Barton XP-M 2400+ FJQ4C Asus A7N8X-E Deluxe 256MB BFG 7800GS OC 2x512MB Samsung PC3200 
Hard DriveOSMonitorKeyboard
Raptor 74GB/Seagate 120GB Windows 2000 Pro 60hz 17" CRT Brandless PS2 Keyboard 
PowerMouse
Antec Neo HE 550w Logitech G5 
  hide details  
Reply
     
CPUMotherboardGraphicsRAM
FX-8350 @ 4.6ghz 1.425v Sabertooth 990FX Zotac GTX 1070 Amp! 32GB (4x8GB) Kingston Fury 1866mhz CL10 1T 1.5v 
Hard DriveHard DriveHard DriveHard Drive
Hitachi 2TB - HDS723020BLA64 Crucial M500 960GB - CT960M500SSD1 WD 4TB Black - WD4001FAEX WD 4TB Black - WD4001FAEX 
Hard DriveHard DriveHard DriveHard Drive
Seagate 2TB - ST2000DM001 WD 640GB Black - WD6401AALS Seagate 6TB - ST6000DM001 Micron M500 - MTFDDAK480MAV 
Optical DriveOptical DriveOptical DriveOptical Drive
Pioneer DVR-115DBK Samsung SH-S243D/BEBE LG GH22NS90 Lite-On EBAU108 External DVD 
CoolingCoolingCoolingOS
Noctua NH-D15 Fractal Design 140mm Fan - FD-FAN-140 Fractal Design 120mm Fan - FD-FAN-120 Windows 7 
OSMonitorMonitorKeyboard
Ubuntu 14.04 LTS Samsung 2343BWX 23" (2048x1152) BenQ GW2765HT 27" IPS LCD Monitor (2560x1440) Genius Keyboard KB-G235 PA 
PowerCaseMouseMouse Pad
Seasonic Platinum 1000w PSU - SS-1000XP Fractal Design Define R5 Steelseries Rival 6500 dcpi Mousepad + Desk 
AudioAudioOtherOther
Onboard Realtek® ALC 892 Cyber Acoustics CA-2992 2.0 Speakers Razer Krait 1600 DPI nGear G-C1601 Card Reader 
OtherOther
Pisen Card Reader Gigabyte M7 Thor 
CPUMotherboardGraphicsRAM
VIA Eden C7 1200mhz Jetway J7F4K1G2ES-LF VIA Onboard 512MB PC2-4200 
Hard DriveOptical DriveCoolingOS
A-Data FlashDrive None Fanless Linux 
MonitorKeyboardPowerCase
Headless None 65w Power Brick Antec ISK300-65 
MouseAudio
None Onboard VIA 
CPUMotherboardGraphicsRAM
Barton XP-M 2400+ FJQ4C Asus A7N8X-E Deluxe 256MB BFG 7800GS OC 2x512MB Samsung PC3200 
Hard DriveOSMonitorKeyboard
Raptor 74GB/Seagate 120GB Windows 2000 Pro 60hz 17" CRT Brandless PS2 Keyboard 
PowerMouse
Antec Neo HE 550w Logitech G5 
  hide details  
Reply
post #8 of 9
There could be another problem if using power management schemes. I know it powers down hard drives sometimes and this (I think) is enabled by default with a fresh installation of windows. Perhaps your PC is powering down the SSD and is unable to power it back up!? You did mention that this happened after leaving the pc idle for awhile which is why I thought of this.

Worth checking out...
Asus A53s
(6 items)
 
  
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Core i5 2430M Nvidia GT540m Intel 320 SSD DVD-RW/CD-RW 
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Windows 7 64 bit 15" 1366x768 
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Asus A53s
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Core i5 2430M Nvidia GT540m Intel 320 SSD DVD-RW/CD-RW 
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Windows 7 64 bit 15" 1366x768 
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post #9 of 9
Thread Starter 
dmreeves: I don't allow sleep mode at any time. Only sleep mode there is would be for my monitor to turn off hehe.

Kramy: Yeah it was pretty easy to install. No rocket science there.
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel 2500k MSI Z68A-GD65 EVGA GeForce GTX 590 Classified Kingston DDR3 HyperX 1600MHz 16GB 
Hard DriveOptical DriveOSMonitor
Kingston HyperX SSD 120GB 2.5" Seagate Barracuda ES.2 1TB SATA2 Windows 7 64bit Acer G24 1920x1200 60hz 
PowerCase
Zalman PSU 750W, Ultra Silent, SLI Antec Twelve Hundred 
  hide details  
Reply
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel 2500k MSI Z68A-GD65 EVGA GeForce GTX 590 Classified Kingston DDR3 HyperX 1600MHz 16GB 
Hard DriveOptical DriveOSMonitor
Kingston HyperX SSD 120GB 2.5" Seagate Barracuda ES.2 1TB SATA2 Windows 7 64bit Acer G24 1920x1200 60hz 
PowerCase
Zalman PSU 750W, Ultra Silent, SLI Antec Twelve Hundred 
  hide details  
Reply
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