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My steam account was suspended. (Issue Solved)

post #1 of 181
Thread Starter 
I was on steam saturday morning, then I go to log in tonight and it says I am suspended. After some investigation, I found out that my wife decided to get me the game I have been talking about(dead island). I assumed she would just tell me to pick it up or get me something else...she instead went on ebay and bought it. She installed it while I was asleep yesterday. Now one suspended account. I contacted the ebay seller to ask about where they got the game, and instead he just refunded the money.

So I created a ticket with steam support, but after reading some stories out there I am a bit worried, it seems like steam is a bit slow to respond or just ignores tickets. Any thoughts on how to proceed and get my account back as soon as I can or do you think they will ban it for good.


EDIT: Finally an answer:

Quote:
Message by Support Tech Nate on Mon, 7th Nov 2011 6:00 pm
Hello Jeremy,

Thank you for contacting Steam Support.

This account has been disabled as a gift subscription that you recently accepted in your account has been reported as fraudulent. The subscription has been removed.

We will make an exception and reactivate the account this time only. Please refrain from accepting Steam gifts from unknown sources in the future. Valve reserves the right to refer the matter to the appropriate authorities if such activity continues.

The Steam Subscriber Agreement can be found at:
http://store.steampowered.com/subscriber_agreement/
post #2 of 181
Quote:
Originally Posted by lemans81 View Post
I was on steam saturday morning, then I go to log in tonight and it says I am suspended. After some investigation, I found out that my wife decided to get me the game I have been talking about(dead island). I assumed she would just tell me to pick it up or get me something else...she instead went on ebay and bought it. She installed it while I was asleep yesterday. Now one suspended account. I contacted the ebay seller to ask about where they got the game, and instead he just refunded the money.

So I created a ticket with steam support, but after reading some stories out there I am a bit worried, it seems like steam is a bit slow to respond or just ignores tickets. Any thoughts on how to proceed and get my account back as soon as I can or do you think they will ban it for good?
weird, what was steam's reasoning for suspending you?
post #3 of 181
Steam can be slow responding to tickets. They may not even be there since its Sunday.
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post #4 of 181
Are you saying the person on ebay got it illegally and sold it to you? Man, that sucks. I'm not sure what they will do.
post #5 of 181
They can take up to three days to respond. I don't think you'll lose your account.
post #6 of 181
About your only option is to let Steam know what happened, and wait for their response. Sadly there really isn't much else you can do.
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post #7 of 181
The game was probably either stolen or the CD key was hacked.

Steam is VERY slow with customer service responses. Hopefully you tell your wife about this and all of this is prevented in the future.
    
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post #8 of 181
Thread Starter 
Quote:
Originally Posted by tha d0ctor View Post
weird, what was steam's reasoning for suspending you?
None given, just suspended and to contact steam support. They did say I "might have an email" but I didn't get one.

Quote:
Originally Posted by Hawk777th View Post
Steam can be slow responding to tickets. They may not even be there since its Sunday.
I know...and I am stuck at work...bored.....

Quote:
Originally Posted by OutlawNeedsHelp View Post
Are you saying the person on ebay got it illegally and sold it to you? Man, that sucks. I'm not sure what they will do.
After reading around it turns out that a lot of the steam games on ebay are purchased with stolen credit cards, and then gifted. Then when the card comes up stolen and the money is taken back, steam ban's the account and any that are associated with it in any way.

Quote:
Originally Posted by pioneerisloud View Post
About your only option is to let Steam know what happened, and wait for their response. Sadly there really isn't much else you can do.
I know but between the worrying if I will get the account back and the boredom I might not make it...lol.

Quote:
Originally Posted by Calipso View Post
The game was probably either stolen or the CD key was hacked.

Steam is VERY slow with customer service responses. Hopefully you tell your wife about this and all of this is prevented in the future.
Yeah I told her, but she had no clue. She saw it was $40 on steam and $25 on ebay and just went for the cheaper one.
post #9 of 181
There's a reason I stopped using Steam.
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post #10 of 181
Quote:
Originally Posted by lemans81 View Post
After reading around it turns out that a lot of the steam games on ebay are purchased with stolen credit cards, and then gifted. Then when the card comes up stolen and the money is taken back, steam ban's the account and any that are associated with it in any way.
That sucks so much, hopefully Steam will respond. How many games did you have anyways?
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