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My steam account was suspended. (Issue Solved) - Page 6

post #51 of 181
Hey OP I sincerely hope that this gets sorted out. But if you go into your steam folder in your program files->steam apps->Common. You can still launch some games.Hope your favourite games work without steam
post #52 of 181
Steam should be clever enough to know that the account holder bought 49 games from Steam.

I dont think there will be a problem. I am sure the situation will be cleared soon.
post #53 of 181
I was blocked from logging into my steam account about 2 years ago. I'm not exactly sure what happened, but I couldn't even change my password. I sent Steam a ticket explaining the situation. They responded to me the following day and got my account back up.

I'm sure you'll be able to get your account back. I didn't get my account back instantly, but 24 hours isn't too bad.
post #54 of 181
Quote:
Originally Posted by lemans81;15601792 
I really am not big on lying.

You may as well. They can be pretty strict. They are also slow to respond. Last time I submitted a ticket it took nearly 3 days, although It wasn't as serious. GL with it, keep us updated. tongue.gif
    
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post #55 of 181
This is why I never let my gf near my PC! Even when I oversee her using it I still feel nervous tongue.gif
post #56 of 181
Lol what is wrong with people. Just tell them the truth and exactly what happened and they will sort it out for you. They understand things like this do happen. Also as your account is in good standing before this I see no point in lying in anyway. Also to the people saying this is why Steam is bad, are you retarded? You want them to take no action at all when games are purchased illegally? I'm sure your stance would be different if it was your CC or Paypal being used.
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post #57 of 181
I did hear that if you use a steam code that's not made for your country stuff like this happens.
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post #58 of 181
There is only one reason my wife touches STEAM.. To start the download of a game I purchase at work.

Sucks this happened to you, hopefully it gets straightened out. You should notify ebay as well.
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post #59 of 181
Thread Starter 
Quote:
Originally Posted by Invert_Panda;15601819 
Hey OP I sincerely hope that this gets sorted out. But if you go into your steam folder in your program files->steam apps->Common. You can still launch some games.Hope your favourite games work without steam

Really?
Quote:
Originally Posted by XSCounter;15602691 
This is why I never let my gf near my PC! Even when I oversee her using it I still feel nervous tongue.gif

Yeah well I have it set to auto log in, because no one generally uses my laptop.
Quote:
Originally Posted by fashric;15602938 
Lol what is wrong with people. Just tell them the truth and exactly what happened and they will sort it out for you. They understand things like this do happen. Also as your account is in good standing before this I see no point in lying in anyway. Also to the people saying this is why Steam is bad, are you retarded? You want them to take no action at all when games are purchased illegally? I'm sure your stance would be different if it was your CC or Paypal being used.

I tend to agree with you...other than calling them *******.
Quote:
Originally Posted by Mudfrog;15603018 
There is only one reason my wife touches STEAM.. To start the download of a game I purchase at work.

Sucks this happened to you, hopefully it gets straightened out. You should notify ebay as well.

The guy sent the money back immediately....but yeah I think I am going to report him as well.
post #60 of 181
Quote:
Originally Posted by lemans81;15590792 
I was on steam saturday morning, then I go to log in tonight and it says I am suspended. After some investigation, I found out that my wife decided to get me the game I have been talking about(dead island). I assumed she would just tell me to pick it up or get me something else...she instead went on ebay and bought it. She installed it while I was asleep yesterday. Now one suspended account. I contacted the ebay seller to ask about where they got the game, and instead he just refunded the money.

So I created a ticket with steam support, but after reading some stories out there I am a bit worried, it seems like steam is a bit slow to respond or just ignores tickets. Any thoughts on how to proceed and get my account back as soon as I can or do you think they will ban it for good?

Oh man, I feel so bad for your wife! She is going to feel like crap, she tries to buy you a present and ends up costing you your account. Make sure you don't make her feel bad about it, she thought she was doing something nice.

Also, in the future I suggest your Wife not have access to your Steam account.

Anyway, provide Steam with ALL the ebay transaction information. That includes communication with the seller, documentation that he refunded you after you asked about the origin of the game, etc. Response time in my experience has been a couple days but they were helpful with a DLC issue I was having.

Just keep calm, stay patient, and do your due diligence with the documentation. It should all work out in the end.
Quote:
Originally Posted by Lune;15590837 
There's a reason I stopped using Steam.

Steam has its pros and cons but getting your account suspended can largely be avoided by not doing things like the OP's wife did. Most of the software sold on ebay is not legitimate, and for you nitpickers out there, by most I mean 50%+1.

This is a situation that no Steam user has to find themselves in. I have over 200 games on Steam, I use a strong password that I change periodically, I don't buy or install pirated or illegitimate software, I don't log onto Steam on random computers that may be infected, I keep my computer malware free, and I don't give out my Steam details to anyone.

If you follow those rules it is very, very rare that you will ever have an issue.
Edited by Mygaffer - 11/7/11 at 6:38am
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