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Don't buy from HP, they suck.

post #1 of 14
Thread Starter 
Ok so I thought I'd share this story.

Bought a Netbook last Christmas and a few weeks ago the screen started showing weird lines and boxes. So I was like OK I'll phone HP. Few days later they collected my Netbook off me and I let them do their thing and send it back to me fixed. But no. Some lady calls me and says Sir this a cracked LCD and our warranty doesn't cover this. We can repair it for £200 pounds or we just send it back not repaired.

So why does HP suck? Beause the Netbook itself cost £220 pounds and a lot of brand new, awesome 24 inch HD screens cost around ~ £170. Jeez.


Edited by luanswan2002 - 11/6/11 at 12:24pm
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post #2 of 14
hmmm.... I got nothing but good to say about hp. Every time I needed assistance I got it.

But everything comes in terms of use.

Maybe you incidently dropped it and display cracked?
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post #3 of 14
Before you sent it back did you try updating the video drivers?
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post #4 of 14
Thread Starter 
Quote:
Originally Posted by blackbalt89 View Post
Before you sent it back did you try updating the video drivers?
It was physical problem. Not software problem.
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post #5 of 14
im using this hp laptop for a while now, and i sent it back twice (my fault) and they repaired it for free, so i think it was just you or something. maybe they dont like you
 
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post #6 of 14
HP is HP. this is why my laptop is a toshiba. never had an issue with it.

i called toshiba to ask if i could replace thermal compound in my laptop, the MANAGER of the service department said do it, if anything happens, its on us for saying you could do so.
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post #7 of 14
you say weird lines and boxes....

its a cracked lcd...lmao
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post #8 of 14
That price is high but not unexpected. Look around and try to source the same LCD from one of the several sites that specialize in replacement LCDs. It will be significantly cheaper than having HP replace it.
 
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post #9 of 14
About one year ago, I put my laptop in my backpack with too many books and cracked the screen...

Emailed HP, they sent box and it was repaired for free with brand new lid and display.

Needless to say I think HP support was decent.
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post #10 of 14
Quote:
Originally Posted by luanswan2002 View Post
It was physical problem. Not software problem.
In that case your best course of action would have been to return it to the retailer that you bought it from as long as it was within their return period.

The box could have been dropped in transit or in the stores backroom. Taking it to HP was the wrong thing to do.
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