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EVGA Warranty Ques (Registered on another name)

post #1 of 7
Thread Starter 
Hey,

Bought a EVGA GTX480 last year off another person. Card now seems faulty. And the card is registered under his name. Will I be able to receive a RMA under my name for this card?
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post #2 of 7
No, you have to use his name, tell them you have changed your address, do not remember the password to your account or the email you used. Or if you can get in contact with the person you bought it off and have him do it for you. I bought a used motherboard and had to do this once. I did not know it had been registered and lucky me the guy has the same first name. I just told them that I got married and made a mistake by telling them my real last name. Gave them a new address and they replaced it.
Edited by sabbathcrazy - 11/7/11 at 8:29am
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post #3 of 7
Thread Starter 
Quote:
Originally Posted by sabbathcrazy View Post
No, you have to use his name, tell them you have changed your address, do not remember the password to your account or the email you used. Or if you can get in contact with the person you bought it off and have him do it for you. I bought a used motherboard and had to do this once. I did not know it had been registered and lucky me the guy has the same first name. I just told them that I got married and made a mistake by telling them my real last name. Gave them a new address and they replaced it.
But the guy gave me his EVGA Account info (Username/PW). So can't I just change the Name to mine and issue RMA?
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post #4 of 7
Quote:
Originally Posted by SpunkyXL View Post
But the guy gave me his EVGA Account info (Username/PW). So can't I just change the Name to mine and issue RMA?
If that's the case you should be able to go into the My Profile tab and just change the name, address and any other pertinent information that you would like to reflect you personally.

I just checked myself and it looks like you can change everything as long as you have control of the account via account name and password.
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post #5 of 7
Thread Starter 
Quote:
Originally Posted by blackbalt89 View Post
If that's the case you should be able to go into the My Profile tab and just change the name, address and any other pertinent information that you would like to reflect you personally.

I just checked myself and it looks like you can change everything as long as you have control of the account via account name and password.
Only issue is that the Invoice is under his name..hopefully they don't give me a hassle
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post #6 of 7
yeah, you can...
I changed my EVGA information to my friends where it is much more convenient for shipping and such...
Invoice name doesn't matter, as long as the receipt is uploaded, such as a scan or picture or proof of purchase...
I did the name change to my friend and it didn't make a difference.
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post #7 of 7
Quote:
Originally Posted by SpunkyXL View Post
Only issue is that the Invoice is under his name..hopefully they don't give me a hassle
Hell I've uploaded three receipts to them before from Microcenter and not a single one of them had my name on it and they never gave me any problems before.

Name shouldn't matter and if it does just change the shipping and billing address then on your end.
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