Overclock.net › Forums › Graphics Cards › Graphics Cards - General › EVGA Warranty
New Posts  All Forums:Forum Nav:

EVGA Warranty - Page 2

post #11 of 19
Thread Starter 
Quote:
Originally Posted by TheBirdman74 View Post
EVGA warranty service has gone downhill. They are slow and I cant even get this guy to get back to me in regards to get my crappy EVGA cards repaired / exchanged. So from now I try to stay away from EVGA cards unless I absolutely have to.

Anyway, EVGA KR is 3 years solid. So as long as you are in the US and got the receipt you should be fine.
Reading the EVGA warranty for the KR model, it says registration is optional.

So as long as I have the receipt from when he purchased it as Frys (which he does), I have 3 years warranty even if I don't use his registration?

Edit: More reading, it says this:

Quote:
Products purchased ON or AFTER November 1, 2006 MUST be registered within 30 days of the ORIGINAL DATE OF PURCHASE to receive EVGA's Free Extended Warranty. All products not registered within 30 days will ONLY receive a 1 year limited warranty. Refer to the following suffix guide to identify the length of your warranty:
But then it says this right above it:

Quote:
All -KR products purchased ON or AFTER January 1st, 2011 include a 3 year limited warranty from the date of purchase. Registration is recommended. Optional Extended Warranty and Step-Upâ„¢ eligibility are offered for purchase upon product registration of a -KR part number within 30 days of the purchase date.

Edited by xTank Jones16x - 11/7/11 at 6:58pm
post #12 of 19
Quote:
Originally Posted by xTank Jones16x View Post
Reading the EVGA warranty for the KR model, it says registration is optional.

So as long as I have the receipt from when he purchased it as Frys (which he does), I have 3 years warranty even if I don't use his registration?
Yes Sir, Thats what I was told by a local retailer.
The KR warranty is good, as long as you have the receipt.
3 Years, the way it should be
post #13 of 19
Quote:
Originally Posted by TheBirdman74 View Post
EVGA warranty service has gone downhill. They are slow and I cant even get this guy to get back to me in regards to get my crappy EVGA cards repaired / exchanged. So from now I try to stay away from EVGA cards unless I absolutely have to.

Anyway, EVGA KR is 3 years solid. So as long as you are in the US and got the receipt you should be fine.
Have you tried calling them? I've never had a issue personally, but I do call them and I get a immediate response and the RMA is completely ready by the time I get off the phone. All I need to do is print it out, and ship!
^_^
(13 items)
 
   
CPUMotherboardGraphicsRAM
Intel 2600K ASRock Z68 EXTREME4 GEN3 Gigabyte Windforce 7970 OC Mushkin Enhanced Blackline 8GB (2 x 4GB) 
CoolingMonitorPowerCase
Noctua D14 Asus VG248QE Corsair TX 750 V2 Corsair 650D 
MouseMouse PadAudioAudio
G400, MX518, G500, G5, IMO 1.1, IME 3.0, Deatha... fUnC 1030, QCK+, QCK Heavy, PureTrak Talent Whi... X-Fi Titanium HD Sennheiser HD555 
CPUGraphicsRAMHard Drive
Intel i7 2.4GHz Intel HD 4000 8GB 256GB SSD 
Monitor
2880 x 1800 Retina 
  hide details  
Reply
^_^
(13 items)
 
   
CPUMotherboardGraphicsRAM
Intel 2600K ASRock Z68 EXTREME4 GEN3 Gigabyte Windforce 7970 OC Mushkin Enhanced Blackline 8GB (2 x 4GB) 
CoolingMonitorPowerCase
Noctua D14 Asus VG248QE Corsair TX 750 V2 Corsair 650D 
MouseMouse PadAudioAudio
G400, MX518, G500, G5, IMO 1.1, IME 3.0, Deatha... fUnC 1030, QCK+, QCK Heavy, PureTrak Talent Whi... X-Fi Titanium HD Sennheiser HD555 
CPUGraphicsRAMHard Drive
Intel i7 2.4GHz Intel HD 4000 8GB 256GB SSD 
Monitor
2880 x 1800 Retina 
  hide details  
Reply
post #14 of 19
Thread Starter 
Ok, I emailed EVGA to get a little more info on the situation if I RMA the card with just a receipt.

I also logged into my own EVGA account, and I noticed you can change just about everything (name, address, email, etc).

So I assume I can log in with his info (username and password), and change everything to my info, and then change the password, basically making it my account).
post #15 of 19
Quote:
Originally Posted by dmasteR View Post
Have you tried calling them? I've never had a issue personally, but I do call them and I get a immediate response and the RMA is completely ready by the time I get off the phone. All I need to do is print it out, and ship!
I am outside the US bud. So calling them is not always an option.
Their Customer service is very poor outside the US, not even in pair with brands like Galaxy, HIS let alone the quality service of Gigabyte and ASUS.
post #16 of 19
Quote:
Originally Posted by xTank Jones16x View Post
Ok, I emailed EVGA to get a little more info on the situation if I RMA the card with just a receipt.

I also logged into my own EVGA account, and I noticed you can change just about everything (name, address, email, etc).

So I assume I can log in with his info (username and password), and change everything to my info, and then change the password, basically making it my account).

If its EVGA KR then you are just fine. Its like the warranty you get from ASUS. As long as you got the receipt your are good. Yep You can change most details but dont make too much noise and bring the cards serial number etc into their attention. KR is fine. If you have to RMA then just tell them you bought these cards and now they dont work and forward the receipt. End of story
post #17 of 19
Thread Starter 
Quote:
Originally Posted by TheBirdman74 View Post
If its EVGA KR then you are just fine. Its like the warranty you get from ASUS. As long as you got the receipt your are good. Yep You can change most details but dont make too much noise and bring the cards serial number etc into their attention. KR is fine. If you have to RMA then just tell them you bought these cards and now they dont work and forward the receipt. End of story
That's what I figured. Only thing that would worry me is if I went that route, wouldn't they notice the card was registered?
post #18 of 19
EVGA gave me a ton of crap about a card that I got as a gift where the invoice had a different name. It took a few emails to get it all cleared up, but the amount of verification they require is a hassle. I guess that's why I didn't go EVGA when it came time to buy another card.

If you can truly avoid the warranty hassle with an KR card and a 570 will work for you, I would see about picking up the card. You can attempt to change the account info, and if that doesnt work, unregister the card from the buyers account and chance the 1yr warranty with the receipt.

If the warranty is in play, I just might send an email and pick it up if you don't
 
CPUMotherboardGraphicsRAM
Intel Core i7 3770K @ 4.1ghz Gigabyte Z77X-UP4 TH EVGA 780Ti Classified HydroCopper Samsung 16GB (4x4GB) Wonder RAM 
Hard DriveHard DriveHard DriveCooling
Corsair Performance Pro 256GB  Western Digital Elements 2TB Samsung F4 2TB EK Supremacy  
CoolingCoolingCoolingCooling
EK-CoolStream XTX 360 (X2) D5 w/ EK Top XSPC Photon 270 Tube Reservoir EK Compression Fittings 
CoolingOSMonitorKeyboard
Yate Loon Medium (x13) Windows 10 Pro x64 Dell UltraSharp U2715H  Corsair Strafe RGB w/ MX Cherry Silent 
PowerCaseMouseOther
NZXT Hale90-1000-M Caselabs SM8 Logitech M705 Marathon  NZXT Sleeved Extensions 
Other
NZXT Sentry 2 Fan Controller  
  hide details  
Reply
 
CPUMotherboardGraphicsRAM
Intel Core i7 3770K @ 4.1ghz Gigabyte Z77X-UP4 TH EVGA 780Ti Classified HydroCopper Samsung 16GB (4x4GB) Wonder RAM 
Hard DriveHard DriveHard DriveCooling
Corsair Performance Pro 256GB  Western Digital Elements 2TB Samsung F4 2TB EK Supremacy  
CoolingCoolingCoolingCooling
EK-CoolStream XTX 360 (X2) D5 w/ EK Top XSPC Photon 270 Tube Reservoir EK Compression Fittings 
CoolingOSMonitorKeyboard
Yate Loon Medium (x13) Windows 10 Pro x64 Dell UltraSharp U2715H  Corsair Strafe RGB w/ MX Cherry Silent 
PowerCaseMouseOther
NZXT Hale90-1000-M Caselabs SM8 Logitech M705 Marathon  NZXT Sleeved Extensions 
Other
NZXT Sentry 2 Fan Controller  
  hide details  
Reply
post #19 of 19
Thread Starter 
Quote:
Originally Posted by theonedub View Post
EVGA gave me a ton of crap about a card that I got as a gift where the invoice had a different name. It took a few emails to get it all cleared up, but the amount of verification they require is a hassle. I guess that's why I didn't go EVGA when it came time to buy another card.

If you can truly avoid the warranty hassle with an KR card and a 570 will work for you, I would see about picking up the card. You can attempt to change the account info, and if that doesnt work, unregister the card from the buyers account and chance the 1yr warranty with the receipt.

If the warranty is in play, I just might send an email and pick it up if you don't
Well right now I am betting on changing the details of the account to my name/address/etc. I logged into my account and it let me change them (I didn't save it but it let me enter a different name/address/etc), so I assume you can do it.

If not, I am hoping that the card with have a 3 year warranty with just a receipt. I highly doubt it, but I will know tomorrow when I call EVGA.

If none of the above, and it just has the 1 year, I won't be getting it, and I will let you know, and give you his email.

He just sent me an email showing some of his EVGA account registration with the card. It was registered the same day he bought it, which was 8/1/2011.

Now I just hope I can swap out his info for mine, and they won't think twice if I ever have to RMA it...
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Graphics Cards - General
Overclock.net › Forums › Graphics Cards › Graphics Cards - General › EVGA Warranty