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Crosshair V arrived without the southbridge heatsink screwed down

post #1 of 7
Thread Starter 
while i was taking my new motherboard out of the box i noticed that the HS was a little crooked. i went to take the plastic off and it wiggled in my hand. it feels like it's only being held on by the thermal paste.

here's a picture

FiuEz.jpg


am i missing something or is it supposed to be this way?
post #2 of 7
Then screw it down or return it.
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My System
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320 GB WD Blue  1TB WD Black Samsung SH232 Win 7 Ultimate x64 
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post #3 of 7
Dismount. Remount. That should do.
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Intel Core™ i7 930 Gigabyte GA-X58A-UD3R 2.0 Gigabyte GTX 470 SOC G.Skill RX 2x4GB 1600C8 
Hard DriveHard DriveOptical DriveCooling
PNY Prevail Elite 120GB Hitachi 7K1000.C 1TB LG GH24LS50 Noctua NH-C12P SE14 
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Windows 8 Pro x64 Lubuntu 13.10 x64 Samsung BX2250 Logitech Illuminated 
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post #4 of 7
What they said^.

Either get another one or save yourself hassle and remount it. No biggie.
   
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post #5 of 7
If you can wait rma but I would just re-tim and screw it down myself.smile.gif
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Windows 7 64bit 23.5in Acer GD235HZ 120Hz logitech g510 Thermaltake 850w 80+ 
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post #6 of 7
Thread Starter 
yeah i'm trying to decide if i want to rma it. i'm supposed to be playing skyrim RIGHT NOW! on the other hand i'd rather not void my warranty the same day i received it.

on further inspection it it's just one screw. but i think the socket(?) that the screw is supposed to fit has broken grooves so it looks like RMA is my only option. does anyone know if newegg still offers advanced RMA?
post #7 of 7
I did a advanced RMA when i got my bad crosshair V through newegg. they sent me a shipping label as well as crosshiped
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