Overclock.net › Forums › Mobile Computing Forum › Laptops and Netbooks › Reasons Not to trust Dell [They addressed it]
New Posts  All Forums:Forum Nav:

Reasons Not to trust Dell [They addressed it]

post #1 of 17
Thread Starter 
So I was just messing around and playing with a M14x configuration when I noticed that Dell/Alienware claims an i7 QM CPU requires (the much more expensive) DDR3 1600 RAM as opposed to the 1333. Seriously? The chip is rated by Intel's ARK to work with 1066 or 1333 RAM and has no mention of 1600 being required. How can Dell get away with such an obvious scam? I mean this sounds like a slam dunk class action lawsuit waiting to happen.

Intel's ARK link to the CPU in question:
http://ark.intel.com/products/53469/Intel-Core-i7-2670QM-Processor-(6M-Cache-2_20-GHz)

EDIT: Well now they've addressed the price difference between the 1333 and 1600 to make it 0USD so the only thing left is the principal in that they lie about the i7 needing 1600DDR3.
Edited by Rookie1337 - 11/15/11 at 6:51am
     
CPUGraphicsRAMHard Drive
Intel Core m3-6Y30 Intel HD515 8GB 1866DDR3L Micron M600 MTFDDAV256MBF M.2, 256 GB 
CoolingOSOSMonitor
Fanless Win10 Home x64 Kubuntu 16.04 (requires Linux kernel 4.5/4.6) 13.3 inch 16:9, 1920x1080 pixel, AU Optronics A... 
CPUMotherboardGraphicsRAM
AthlonIIX4 640 3.62GHz (250x14.5) 2.5GHz NB Asus M4A785TD-M EVO MSI GTX275 (Stock 666) 8GBs of GSkill 1600 
RAMHard DriveHard DriveHard Drive
4GBs of Adata 1333 Kingston HyperX 3k 120GB WD Caviar Black 500GB Hitachi Deskstar 1TB 
Optical DriveCoolingOSOS
LG 8X BDR (WHL08S20) Cooler Master Hyper 212+ Kubuntu x64 Windows 7 x64 
OSMonitorPowerCase
Bodhi Linux x64 Acer G215H (1920x1080) Seasonic 520 HAF912 
CPUMotherboardGraphicsRAM
N450 1.8GHz AC and 1.66GHz batt ASUS proprietary for 1001P GMA3150 (can play bluray now!?) 1GB DDR2 
Hard DriveOptical DriveOSOS
160GB LGLHDLBDRE32X Bodhi Linux Fedora LXDE 
OSOSMonitorKeyboard
Kubuntu SLAX 1280x600 + Dell 15inch Excellent! 
PowerCase
6 cells=6-12hrs and a charger 1001P MU17 Black 
  hide details  
Reply
     
CPUGraphicsRAMHard Drive
Intel Core m3-6Y30 Intel HD515 8GB 1866DDR3L Micron M600 MTFDDAV256MBF M.2, 256 GB 
CoolingOSOSMonitor
Fanless Win10 Home x64 Kubuntu 16.04 (requires Linux kernel 4.5/4.6) 13.3 inch 16:9, 1920x1080 pixel, AU Optronics A... 
CPUMotherboardGraphicsRAM
AthlonIIX4 640 3.62GHz (250x14.5) 2.5GHz NB Asus M4A785TD-M EVO MSI GTX275 (Stock 666) 8GBs of GSkill 1600 
RAMHard DriveHard DriveHard Drive
4GBs of Adata 1333 Kingston HyperX 3k 120GB WD Caviar Black 500GB Hitachi Deskstar 1TB 
Optical DriveCoolingOSOS
LG 8X BDR (WHL08S20) Cooler Master Hyper 212+ Kubuntu x64 Windows 7 x64 
OSMonitorPowerCase
Bodhi Linux x64 Acer G215H (1920x1080) Seasonic 520 HAF912 
CPUMotherboardGraphicsRAM
N450 1.8GHz AC and 1.66GHz batt ASUS proprietary for 1001P GMA3150 (can play bluray now!?) 1GB DDR2 
Hard DriveOptical DriveOSOS
160GB LGLHDLBDRE32X Bodhi Linux Fedora LXDE 
OSOSMonitorKeyboard
Kubuntu SLAX 1280x600 + Dell 15inch Excellent! 
PowerCase
6 cells=6-12hrs and a charger 1001P MU17 Black 
  hide details  
Reply
post #2 of 17
Hah! There are far better reasons not to trust Dell. Last year in November I ordered an M17xR2 fully loaded. There was not a single option left out of this order. Fought with it for 2 weeks trying to get it to even run, was on the phone with Dell for over 65 hours. They finally sent a tech who opened the laptop to find mismatched video cards, as well as a "refurb" sticker. Got dell on the phone and they agreed to switch the laptop for a different one, so I marked a dot inside the battery compartment with a paint pen before mailing back. 2 weeks later the same exact laptop comes back with the same exact refurb cards and the same exact paint pen mark...I demanded a refund. They tried to say I was outside of the 21 day evaluation period, which I was because of trying to troubleshoot their mess. 5 months and a lawsuit later and they finally refunded my money. I hate dell so much I bought a friend an HP out of pocket just so he wouldn't give money to dell.

http://www.youtube.com/watch?v=vhc1KBgA8ws
^this is what they call their top of the line "most powerful notebook in the world"

Sorry for the rant, but I try to get the word out so others don't have to deal with it.
Gamma
(13 items)
 
  
CPUMotherboardGraphicsRAM
i5 2500k Asrock Z68 Extreme3 Gen3 GTX 460 1gb G.Skill Sniper 1600 8gb 
Hard DriveHard DriveHard DriveCooling
Patriot Torqx WD RE4 WD Green Corsair H100 
MonitorKeyboardPowerCase
ViewSonic VA2702W Das Silent Seasonic 620w M12II NZXT Gamma 
Mouse
Saitek Cyborg R.A.T. 5 
  hide details  
Reply
Gamma
(13 items)
 
  
CPUMotherboardGraphicsRAM
i5 2500k Asrock Z68 Extreme3 Gen3 GTX 460 1gb G.Skill Sniper 1600 8gb 
Hard DriveHard DriveHard DriveCooling
Patriot Torqx WD RE4 WD Green Corsair H100 
MonitorKeyboardPowerCase
ViewSonic VA2702W Das Silent Seasonic 620w M12II NZXT Gamma 
Mouse
Saitek Cyborg R.A.T. 5 
  hide details  
Reply
post #3 of 17
Marketing/Business at it's best thumb.gif
Jesktop
(19 items)
 
  
CPUMotherboardGraphicsRAM
i7 5820k Asus X99 Pro USB 3.1 EVGA GTX 1080 Ti SC2 Hydrocopper  Corsair Vengeance LPX 3000mhz 16gb 
Hard DriveOptical DriveCoolingCooling
Samsung 850 EVO Lite ON 24x EK-CoolStream PE 360 (Triple) EK-CoolStream PE 240 (Dual) 
CoolingCoolingOSMonitor
EK-CoolStream PE 120 (Single) EK-Supremacy EVO CPU Water Block White Edition ... Windows 10 Home 64bit Asus PG279Q 
KeyboardPowerCaseMouse
Logitech K800 Corsair AX860 Phanteks Enthoo Luxe Tempered Glass Logitech G502 
Mouse PadAudioOther
steelseries Boston Kaze Scythe 12x Fan Controller 
  hide details  
Reply
Jesktop
(19 items)
 
  
CPUMotherboardGraphicsRAM
i7 5820k Asus X99 Pro USB 3.1 EVGA GTX 1080 Ti SC2 Hydrocopper  Corsair Vengeance LPX 3000mhz 16gb 
Hard DriveOptical DriveCoolingCooling
Samsung 850 EVO Lite ON 24x EK-CoolStream PE 360 (Triple) EK-CoolStream PE 240 (Dual) 
CoolingCoolingOSMonitor
EK-CoolStream PE 120 (Single) EK-Supremacy EVO CPU Water Block White Edition ... Windows 10 Home 64bit Asus PG279Q 
KeyboardPowerCaseMouse
Logitech K800 Corsair AX860 Phanteks Enthoo Luxe Tempered Glass Logitech G502 
Mouse PadAudioOther
steelseries Boston Kaze Scythe 12x Fan Controller 
  hide details  
Reply
post #4 of 17
Where does Dell say that that CPU "requires" that RAM? I just went through the configurator myself, and I couldn't find that statement. It's not a crime for Dell to exclusively package that processor with 1600 MHz RAM, and it does not mean that it is "required."
post #5 of 17
Quote:
Originally Posted by Nick2253 View Post

Where does Dell say that that CPU "requires" that RAM? I just went through the configurator myself, and I couldn't find that statement. It's not a crime for Dell to exclusively package that processor with 1600 MHz RAM, and it does not mean that it is "required."

This. How is this a scam at all? It's not like you pick the 1333mhz RAM, checkout, then they charge you extra for 1600mhz RAM..
Needs More Red
(20 items)
 
  
CPUMotherboardGraphicsRAM
i7 3770k Asrock Z77 Extreme4 Gigabyte Windforce 290X OC 4GB Samsung DDR3-1600 Low Voltage 
RAMHard DriveHard DriveHard Drive
4GB Samsung DDR3-1600 Low Voltage 1TB Samsung F3 2TB Samsung F4 OCZ Agility 3 256GB 
Optical DriveOptical DriveCoolingOS
Samsung 24x DVD+-RW Lite-On 12x Bluray Burner Coolermaster Hyper 212 EVO Windows 8.1 Pro x64 
MonitorPowerCaseMouse
Yamakasi Catleap Q270 Antec TruePower 850W Thermaltake V4 Black Logitech G400s 
Mouse PadAudioAudio
Steelseries QCK Ultrasone Pro 900 Fiio E17 
  hide details  
Reply
Needs More Red
(20 items)
 
  
CPUMotherboardGraphicsRAM
i7 3770k Asrock Z77 Extreme4 Gigabyte Windforce 290X OC 4GB Samsung DDR3-1600 Low Voltage 
RAMHard DriveHard DriveHard Drive
4GB Samsung DDR3-1600 Low Voltage 1TB Samsung F3 2TB Samsung F4 OCZ Agility 3 256GB 
Optical DriveOptical DriveCoolingOS
Samsung 24x DVD+-RW Lite-On 12x Bluray Burner Coolermaster Hyper 212 EVO Windows 8.1 Pro x64 
MonitorPowerCaseMouse
Yamakasi Catleap Q270 Antec TruePower 850W Thermaltake V4 Black Logitech G400s 
Mouse PadAudioAudio
Steelseries QCK Ultrasone Pro 900 Fiio E17 
  hide details  
Reply
post #6 of 17
Quote:
Originally Posted by Braaapp View Post

Hah! There are far better reasons not to trust Dell. Last year in November I ordered an M17xR2 fully loaded. There was not a single option left out of this order. Fought with it for 2 weeks trying to get it to even run, was on the phone with Dell for over 65 hours. They finally sent a tech who opened the laptop to find mismatched video cards, as well as a "refurb" sticker. Got dell on the phone and they agreed to switch the laptop for a different one, so I marked a dot inside the battery compartment with a paint pen before mailing back. 2 weeks later the same exact laptop comes back with the same exact refurb cards and the same exact paint pen mark...I demanded a refund. They tried to say I was outside of the 21 day evaluation period, which I was because of trying to troubleshoot their mess. 5 months and a lawsuit later and they finally refunded my money. I hate dell so much I bought a friend an HP out of pocket just so he wouldn't give money to dell.
http://www.youtube.com/watch?v=vhc1KBgA8ws
^this is what they call their top of the line "most powerful notebook in the world"
Sorry for the rant, but I try to get the word out so others don't have to deal with it.

Working in IT, I've had similar experiences with HP, ASUS, Apple, Acer, and pretty much all computer companies. Not all have ended in lawsuits, but some have, and yeah, it sucks. But the fact that you had a crappy support technician, who probably failed to properly document your discussion and expected resolution does not mean Dell is a crappy company. All companies have crappy employees - it's part of delegation. Most companies also don't empower their low level Customer Service/Tech support agents to do anything but baby-talk at you until your problem is resolved. Otherwise, they would be wasting resources having skilled employees dealing with the vast majority of morons who call for tech support complaining that their computer doesn't work because they never plugged it in.

In fact, I buy laptops almost exclusively from Dell because I have found, in general, that they have been the best at handling RMAs and services. Have I had really crappy experiences with them? Yes. In fact, two of my worst experiences were with Dell. But when I buy over 100 computers a year, a company that fixes most of my problems right the first time with a few exceptions is much better than a company that takes two or three times to get it right consistently (cough*HP*cough).
post #7 of 17
This is OCN..As far as Dell is concerned..you're preaching to the choir whistle.gif
 
Thuban Powah!
(14 items)
 
 
CPUMotherboardGraphicsRAM
Xeon X5650 Asus P6X58D-E Sapphire HD 7950 G.Skill Trident-X 2600 CL10 
Hard DriveCoolingPowerCase
Samsung 840 pro Bong cooler / RASA waterblock Rosewill Capstone Gold 750 None 
MouseMouse PadAudio
cheap! Newegg box panel ibeats with onboard. 
CPUMotherboardGraphicsRAM
AMD Phenom II X6 1075T w/2 cores locked @ 4.2+ M4a89GTD-Pro XFX Radeon HD 5870 8gb Samsung ddr3 1600 11-11-11-28@ 8-8-8-24 
Hard DriveHard DriveOptical DriveCooling
OCZ Agility2 40gb WD Blue 500GB Lite-On RASA waterblock 
OSMonitorKeyboardPower
Windows & Linux Samsung 1080p 2 ms Dell Thermaltake TR2-800 
CaseMouse
Cooler Master Elite 330 (was) cheap 
  hide details  
Reply
 
Thuban Powah!
(14 items)
 
 
CPUMotherboardGraphicsRAM
Xeon X5650 Asus P6X58D-E Sapphire HD 7950 G.Skill Trident-X 2600 CL10 
Hard DriveCoolingPowerCase
Samsung 840 pro Bong cooler / RASA waterblock Rosewill Capstone Gold 750 None 
MouseMouse PadAudio
cheap! Newegg box panel ibeats with onboard. 
CPUMotherboardGraphicsRAM
AMD Phenom II X6 1075T w/2 cores locked @ 4.2+ M4a89GTD-Pro XFX Radeon HD 5870 8gb Samsung ddr3 1600 11-11-11-28@ 8-8-8-24 
Hard DriveHard DriveOptical DriveCooling
OCZ Agility2 40gb WD Blue 500GB Lite-On RASA waterblock 
OSMonitorKeyboardPower
Windows & Linux Samsung 1080p 2 ms Dell Thermaltake TR2-800 
CaseMouse
Cooler Master Elite 330 (was) cheap 
  hide details  
Reply
post #8 of 17
Quote:
Originally Posted by Nick2253 View Post

In fact, two of my worst experiences were with Dell. But when I buy over 100 computers a year, a company that fixes most of my problems right the first time with a few exceptions is much better than a company that takes two or three times to get it right consistently (cough*HP*cough).

I understand what you are saying, but I have personally owned 4 dells and not a single one has worked properly out of the box. I handle purchasing for my employer as well and out of a 20 laptop order, 4 were DOA, 2 had dead pixels, and 1 didn't even have an OS installed. There was a point in time that dells were decent computers for the price(windows xp era). That time is over though. My Toshiba had a stick of ram go bad right after the warranty expired. I got them on the phone and the next day I had a pair of new ram sticks in my mailbox for the cost of shipping ($5). As Schmuckley said, there really is no point in me carrying on since the majority of users already know the song and dance, and I'll just get upset or upset someone else. I just feel a moral obligation to put my story out there when people consider a dell.
Gamma
(13 items)
 
  
CPUMotherboardGraphicsRAM
i5 2500k Asrock Z68 Extreme3 Gen3 GTX 460 1gb G.Skill Sniper 1600 8gb 
Hard DriveHard DriveHard DriveCooling
Patriot Torqx WD RE4 WD Green Corsair H100 
MonitorKeyboardPowerCase
ViewSonic VA2702W Das Silent Seasonic 620w M12II NZXT Gamma 
Mouse
Saitek Cyborg R.A.T. 5 
  hide details  
Reply
Gamma
(13 items)
 
  
CPUMotherboardGraphicsRAM
i5 2500k Asrock Z68 Extreme3 Gen3 GTX 460 1gb G.Skill Sniper 1600 8gb 
Hard DriveHard DriveHard DriveCooling
Patriot Torqx WD RE4 WD Green Corsair H100 
MonitorKeyboardPowerCase
ViewSonic VA2702W Das Silent Seasonic 620w M12II NZXT Gamma 
Mouse
Saitek Cyborg R.A.T. 5 
  hide details  
Reply
post #9 of 17
Thread Starter 
Quote:
Originally Posted by Nick2253 View Post

Where does Dell say that that CPU "requires" that RAM? I just went through the configurator myself, and I couldn't find that statement. It's not a crime for Dell to exclusively package that processor with 1600 MHz RAM, and it does not mean that it is "required."
Quote:
Originally Posted by r34p3rex View Post

This. How is this a scam at all? It's not like you pick the 1333mhz RAM, checkout, then they charge you extra for 1600mhz RAM..

Did you guys use the i7 CPUs (read the OP fully)? Because I still get that "warning configuration error" pop up when I select the i7 CPUs and try to use the original 1333 RAM the configuration starts with.

Also, it's a scam in that they are telling you that without the more expensive RAM your system will not function which is an out right lie. They don't let you check out without the 1600 RAM.

@Nick: I do think it's rather sad that my best feeling towards Dell come from how quick they refunded a laptop I had bought. What does that say about a company when your best experience is the one of (essentially) leaving? As for Acer, I'm sad I sold my E380 desktop because I just got an email telling me that I could get some free money from their settlement regarding the horrors of windows vista on a 1GB RAM system.
Edited by Rookie1337 - 11/14/11 at 7:07pm
     
CPUGraphicsRAMHard Drive
Intel Core m3-6Y30 Intel HD515 8GB 1866DDR3L Micron M600 MTFDDAV256MBF M.2, 256 GB 
CoolingOSOSMonitor
Fanless Win10 Home x64 Kubuntu 16.04 (requires Linux kernel 4.5/4.6) 13.3 inch 16:9, 1920x1080 pixel, AU Optronics A... 
CPUMotherboardGraphicsRAM
AthlonIIX4 640 3.62GHz (250x14.5) 2.5GHz NB Asus M4A785TD-M EVO MSI GTX275 (Stock 666) 8GBs of GSkill 1600 
RAMHard DriveHard DriveHard Drive
4GBs of Adata 1333 Kingston HyperX 3k 120GB WD Caviar Black 500GB Hitachi Deskstar 1TB 
Optical DriveCoolingOSOS
LG 8X BDR (WHL08S20) Cooler Master Hyper 212+ Kubuntu x64 Windows 7 x64 
OSMonitorPowerCase
Bodhi Linux x64 Acer G215H (1920x1080) Seasonic 520 HAF912 
CPUMotherboardGraphicsRAM
N450 1.8GHz AC and 1.66GHz batt ASUS proprietary for 1001P GMA3150 (can play bluray now!?) 1GB DDR2 
Hard DriveOptical DriveOSOS
160GB LGLHDLBDRE32X Bodhi Linux Fedora LXDE 
OSOSMonitorKeyboard
Kubuntu SLAX 1280x600 + Dell 15inch Excellent! 
PowerCase
6 cells=6-12hrs and a charger 1001P MU17 Black 
  hide details  
Reply
     
CPUGraphicsRAMHard Drive
Intel Core m3-6Y30 Intel HD515 8GB 1866DDR3L Micron M600 MTFDDAV256MBF M.2, 256 GB 
CoolingOSOSMonitor
Fanless Win10 Home x64 Kubuntu 16.04 (requires Linux kernel 4.5/4.6) 13.3 inch 16:9, 1920x1080 pixel, AU Optronics A... 
CPUMotherboardGraphicsRAM
AthlonIIX4 640 3.62GHz (250x14.5) 2.5GHz NB Asus M4A785TD-M EVO MSI GTX275 (Stock 666) 8GBs of GSkill 1600 
RAMHard DriveHard DriveHard Drive
4GBs of Adata 1333 Kingston HyperX 3k 120GB WD Caviar Black 500GB Hitachi Deskstar 1TB 
Optical DriveCoolingOSOS
LG 8X BDR (WHL08S20) Cooler Master Hyper 212+ Kubuntu x64 Windows 7 x64 
OSMonitorPowerCase
Bodhi Linux x64 Acer G215H (1920x1080) Seasonic 520 HAF912 
CPUMotherboardGraphicsRAM
N450 1.8GHz AC and 1.66GHz batt ASUS proprietary for 1001P GMA3150 (can play bluray now!?) 1GB DDR2 
Hard DriveOptical DriveOSOS
160GB LGLHDLBDRE32X Bodhi Linux Fedora LXDE 
OSOSMonitorKeyboard
Kubuntu SLAX 1280x600 + Dell 15inch Excellent! 
PowerCase
6 cells=6-12hrs and a charger 1001P MU17 Black 
  hide details  
Reply
post #10 of 17
When I select the i7 processor models, I just don't have the option to pick 1333MHz memory.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Laptops and Netbooks
Overclock.net › Forums › Mobile Computing Forum › Laptops and Netbooks › Reasons Not to trust Dell [They addressed it]