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2 Issues on my folks system

post #1 of 2
Thread Starter 
I have been made light two separate issues with my folks computer I built them and was wondering if I could get any advice in fixing it via RDC or instructing them over the phone.
Quote:
1. When I plug in the speakers I get nothing other than Microsoft telling me that the speakers are not connected. I do not understand why we cannot get sound off the sound card that is part of the mother board; did you not test this before you sent it out? I have attached the result I get when I click on the audio manager icon. When I look at the hardware on the computer I do not see a sound card.

I know for a fact that it was working about 6 months ago when it was inside of my fiancee's computer as she uses standard desktop speakers. My thoughts are either he has them hooked up wrong, which isn't very likely as everything is colour coded these days, the sound card somehow crapped the bed between then and now, or the 10 year old speakers (Logitech X-530) are either not turned on or died when the old system went (or were on their way out).

I was thinking of asking them to try other speakers to see if that fixes the problem, or to potentially try usb speakers to help rule out some things, what do you think?
Quote:
2. When I shut down the computer the blue running light goes out but the fan keeps running and the green light for the SDS card reader stays on. I have to use the switch at the back of the computer to turn off the fan and SDS card reader light. In the morning when I need to turn on the computer from the back and then hit the start button in the front. Did you not test this before you sent it out?
This is the one that's a bit more odd, I only ever shut the computer down once as I left it idling so I could remote into it and do updates when I needed. I was wondering if there is something in windows or what-have-you that is causing the system to shut down but leave the fans still running. I know the SDS card reader light will typically always be on (think USB hub light), but why its not shutting the entire system down, I'm not sure.
post #2 of 2
Hey, here are a few ideas

About 1) If no sound card is detected, then Win can't see the soundcard, so there's no sound to be output even if the speakers are on and working. I own the X530 too and it's easy to see if they're ON and they are color coded. So w/ RDC check out if the device manager sees the card - if it doesn't you'll have to check out the PC in person (maybe it somehow got disabled in the BIOS or it broke down). Also make them swap about the jacks, maybe they plugged them wrong (specially if the mobo has 7.1 sound - 6 jacks, but only 3 on the x530)

About 2) The USB light should stay on unless the +5VSB is disabled (impossible to check via RDC, it's a mobo jumper usually). If the fan is USB powered it should stay on, too. If the fan isn't USB mounted, since by cutting the power to the PC (back button) doesn't make Win scream when it starts up, that means the mobo was probably "off" or at least in the before-off state and somehow can't pass the "end" command to the PSU. Either way, this is a thing to see in person, too, or why not via webcam/skype or you trust the folks meddling in the PC.
Centurion
(14 items)
 
  
CPUMotherboardGraphicsRAM
Phenom II 940 @3.3GHz 1.25V Gigabyte 790X-DS4 XFX 5850 8GB OCZ DDR2-800 
Hard DriveCoolingOSMonitor
Corsair Force 3 TRUE Win 7 Pro x64 ACER 23" TN  
PowerCase
400W Silverstone Strider Antec P182 
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Centurion
(14 items)
 
  
CPUMotherboardGraphicsRAM
Phenom II 940 @3.3GHz 1.25V Gigabyte 790X-DS4 XFX 5850 8GB OCZ DDR2-800 
Hard DriveCoolingOSMonitor
Corsair Force 3 TRUE Win 7 Pro x64 ACER 23" TN  
PowerCase
400W Silverstone Strider Antec P182 
  hide details  
Reply
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