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Need info about RMA with MSI

post #1 of 13
Thread Starter 
I have an MSI GTX 460 768MB Twin Frozr II SOC GPU that needs RMA.

I'm aware that MSI no longer produces this model, so I am asking if anyone has RMA'ed this GPU to MSI recently and what card did you get for a replacement?

I would be extremely unhappy if I received a card with any other cooler than the Twin Frozr II. If they sent me a reference or the one with the cyclone cooler that would be unacceptable. If there is a chance of that happening I think I would rather wait to see if nVidia fixes my problem with a new driver in the future...as the problem is with the driver crashing.

Does anyone have any idea as to which model MSI would likely replace my GPU with?
   
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Wife's rig
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CPUMotherboardGraphicsRAM
Intel i7-4790k 4.7GHz @ 1.299v, HT on Asus Maximus VII Hero, Z97 chipset EVGA GTX 750 TI FTW, Core 1375MHz, TDP 125W 16GB (2x8GB) G. Skill Trident X 1866MHz CL8 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 EVO 250GB Patriot Pyro 120GB, SATA 6Gb/s Samsung Spinpoint F3 1TB, SATA 3Gb/s Liteon iHBS112-04 SATA BD burner 
CoolingCoolingCoolingCooling
XSPC Raystorm CPU Block XSPC Dual Bay res/pump - D5 Vario XSPC EX240mm radiator Bitspower White Rotary Compression Fittings x5 
CoolingCoolingCoolingCooling
Bitspower White 90° Rotary Compression Fitting x1 7/16" ID x 5/8" OD Clear Tubing XSPC Xinruilian 1650RPM x4, Push/Pull Corsair AF120 rear exhaust, White ring 
CoolingOSMonitorKeyboard
NZXT Sentry 2 Fan Controller Windows 8.1 Pro x64 Samsung B2230HD @ 1920x1080 Gateway RT3604 
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Antec Earthwatts EA-650 Green Cooler Master HAF 932 Logitech G9x Wowpad by Microthin, Graphite surface for optical 
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Intel P9600 Chipset: Intel GM45 Express ATI Radeon HD3470 2x4GB PC3-8500 1066MHz DDR3 
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ADATA 120GB SATA3 SSD Western Digital Scorpio Blue 320GB 5400RPM (WD3... Factory laptop HSF Windows 8.1 Pro x64 
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post #2 of 13
probably a 460 if i had to guess.....
    
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post #3 of 13
I've never had to RMA a card, so I don't really know anything about the process...but why not call them?

Maybe since it's a defective product (driver or card, still doesn't work right), they will give you the opportunity to refund you and use those funds towards a new MSI product? In that case, I would look at replacing the card with a newer one. Just an example, but MSI's 6950 TF3 is suppose to be a really nice card.
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post #4 of 13
Thread Starter 
Well I'm thinking that they would probably send me another GTX 460, but the 1GB version since they no longer produce the 768MB version. What I'd really like to know is if there is any chance that they will send me one with a different cooler? The only reason I buy MSI GPU's is because of the Twin Frozr coolers and It would be a complete loss to me if they replaced this GPU with one with a cooler other than a Twin Frozr.
   
Wife's rig
(9 items)
 
CPUMotherboardGraphicsRAM
Intel i7-4790k 4.7GHz @ 1.299v, HT on Asus Maximus VII Hero, Z97 chipset EVGA GTX 750 TI FTW, Core 1375MHz, TDP 125W 16GB (2x8GB) G. Skill Trident X 1866MHz CL8 
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Wife's rig
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Intel i7-4790k 4.7GHz @ 1.299v, HT on Asus Maximus VII Hero, Z97 chipset EVGA GTX 750 TI FTW, Core 1375MHz, TDP 125W 16GB (2x8GB) G. Skill Trident X 1866MHz CL8 
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Samsung 840 EVO 250GB Patriot Pyro 120GB, SATA 6Gb/s Samsung Spinpoint F3 1TB, SATA 3Gb/s Liteon iHBS112-04 SATA BD burner 
CoolingCoolingCoolingCooling
XSPC Raystorm CPU Block XSPC Dual Bay res/pump - D5 Vario XSPC EX240mm radiator Bitspower White Rotary Compression Fittings x5 
CoolingCoolingCoolingCooling
Bitspower White 90° Rotary Compression Fitting x1 7/16" ID x 5/8" OD Clear Tubing XSPC Xinruilian 1650RPM x4, Push/Pull Corsair AF120 rear exhaust, White ring 
CoolingOSMonitorKeyboard
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Antec Earthwatts EA-650 Green Cooler Master HAF 932 Logitech G9x Wowpad by Microthin, Graphite surface for optical 
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post #5 of 13
Just because they don't produce new versions of your card anymore doesn't mean they don't have refurbs in stock to ship (which is what you'll get when you RMA). There's also the chance that they could repair whatever is wrong with your card and send it back.

I've gone through MSI's RMA a few times without any problems. From what I've seen, if they don't have a proper replacement in stock they'll usually let you know.

That said, if you think it could be a driver issue you should probably do some more thorough troubleshooting before applying for an RMA. It could save you the hassle and shipping costs.
post #6 of 13
Thread Starter 
Quote:
Originally Posted by Booty Warrior View Post

Just because they don't produce new versions of your card anymore doesn't mean they don't have refurbs in stock to ship (which is what you'll get when you RMA). There's also the chance that they could repair whatever is wrong with your card and send it back.
I've gone through MSI's RMA a few times without any problems. From what I've seen, if they don't have a proper replacement in stock they'll usually let you know.
That said, if you think it could be a driver issue you should probably do some more thorough troubleshooting before applying for an RMA. It could save you the hassle and shipping costs.

I've done a lot of troubleshooting and the problem is down to being either the card or all of nVidia's drivers are crap. I'm thinking it is the card since I went through easily 10+ driver versions with the same results. I've also installed the GPU in multiple rigs with same results, but other GPU's work just fine in all of those other PC's. I've also eliminated the PSU being the problem.

I'm just concerned about getting a replacement without the same HSF as that is the only reason I bought an MSI is for this HSF. I'm going to try talking to someone with MSI again but last time I spoke with someone...they acted like they couldn't tell me if the replacement would have the same HSF or not.
   
Wife's rig
(9 items)
 
CPUMotherboardGraphicsRAM
Intel i7-4790k 4.7GHz @ 1.299v, HT on Asus Maximus VII Hero, Z97 chipset EVGA GTX 750 TI FTW, Core 1375MHz, TDP 125W 16GB (2x8GB) G. Skill Trident X 1866MHz CL8 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 EVO 250GB Patriot Pyro 120GB, SATA 6Gb/s Samsung Spinpoint F3 1TB, SATA 3Gb/s Liteon iHBS112-04 SATA BD burner 
CoolingCoolingCoolingCooling
XSPC Raystorm CPU Block XSPC Dual Bay res/pump - D5 Vario XSPC EX240mm radiator Bitspower White Rotary Compression Fittings x5 
CoolingCoolingCoolingCooling
Bitspower White 90° Rotary Compression Fitting x1 7/16" ID x 5/8" OD Clear Tubing XSPC Xinruilian 1650RPM x4, Push/Pull Corsair AF120 rear exhaust, White ring 
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Wife's rig
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CPUMotherboardGraphicsRAM
Intel i7-4790k 4.7GHz @ 1.299v, HT on Asus Maximus VII Hero, Z97 chipset EVGA GTX 750 TI FTW, Core 1375MHz, TDP 125W 16GB (2x8GB) G. Skill Trident X 1866MHz CL8 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 EVO 250GB Patriot Pyro 120GB, SATA 6Gb/s Samsung Spinpoint F3 1TB, SATA 3Gb/s Liteon iHBS112-04 SATA BD burner 
CoolingCoolingCoolingCooling
XSPC Raystorm CPU Block XSPC Dual Bay res/pump - D5 Vario XSPC EX240mm radiator Bitspower White Rotary Compression Fittings x5 
CoolingCoolingCoolingCooling
Bitspower White 90° Rotary Compression Fitting x1 7/16" ID x 5/8" OD Clear Tubing XSPC Xinruilian 1650RPM x4, Push/Pull Corsair AF120 rear exhaust, White ring 
CoolingOSMonitorKeyboard
NZXT Sentry 2 Fan Controller Windows 8.1 Pro x64 Samsung B2230HD @ 1920x1080 Gateway RT3604 
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Antec Earthwatts EA-650 Green Cooler Master HAF 932 Logitech G9x Wowpad by Microthin, Graphite surface for optical 
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4.1 surround sound speakers. 5.1 when using mon... Dual 12" Cold Cathode Kit--Ultra Bright UV tubes 
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Intel P9600 Chipset: Intel GM45 Express ATI Radeon HD3470 2x4GB PC3-8500 1066MHz DDR3 
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ADATA 120GB SATA3 SSD Western Digital Scorpio Blue 320GB 5400RPM (WD3... Factory laptop HSF Windows 8.1 Pro x64 
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post #7 of 13
Quote:
Originally Posted by Dark Volker View Post

I've done a lot of troubleshooting and the problem is down to being either the card or all of nVidia's drivers are crap. I'm thinking it is the card since I went through easily 10+ driver versions with the same results. I've also installed the GPU in multiple rigs with same results, but other GPU's work just fine in all of those other PC's.
Well without more info it's hard to say, but there is a known issue with Nvidia drivers from 280 onward (betas included) that cause TDRs on GF104/114 based cards.

http://forums.nvidia.com/index.php?showtopic=207666
post #8 of 13
Thread Starter 
Quote:
Originally Posted by Booty Warrior View Post

Well without more info it's hard to say, but there is a known issue with Nvidia drivers from 280 onward (betas included) that cause TDRs on GF104/114 based cards.
http://forums.nvidia.com/index.php?showtopic=207666

I tried drivers all the way back to 260.99. I find it hard to believe that all of those drivers are bad considering I've used most of them without any problems throughout the last year or so.

I even reinstalled Windows completely for each driver installation as to eliminate any possibility of the previous driver not being entirely removed.

I'm aware of the problem you pointed to on nvidia forums...but my problem isn't resolved by installing a 275.xx driver like everyone in that thread is claiming.
   
Wife's rig
(9 items)
 
CPUMotherboardGraphicsRAM
Intel i7-4790k 4.7GHz @ 1.299v, HT on Asus Maximus VII Hero, Z97 chipset EVGA GTX 750 TI FTW, Core 1375MHz, TDP 125W 16GB (2x8GB) G. Skill Trident X 1866MHz CL8 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 EVO 250GB Patriot Pyro 120GB, SATA 6Gb/s Samsung Spinpoint F3 1TB, SATA 3Gb/s Liteon iHBS112-04 SATA BD burner 
CoolingCoolingCoolingCooling
XSPC Raystorm CPU Block XSPC Dual Bay res/pump - D5 Vario XSPC EX240mm radiator Bitspower White Rotary Compression Fittings x5 
CoolingCoolingCoolingCooling
Bitspower White 90° Rotary Compression Fitting x1 7/16" ID x 5/8" OD Clear Tubing XSPC Xinruilian 1650RPM x4, Push/Pull Corsair AF120 rear exhaust, White ring 
CoolingOSMonitorKeyboard
NZXT Sentry 2 Fan Controller Windows 8.1 Pro x64 Samsung B2230HD @ 1920x1080 Gateway RT3604 
PowerCaseMouseMouse Pad
Antec Earthwatts EA-650 Green Cooler Master HAF 932 Logitech G9x Wowpad by Microthin, Graphite surface for optical 
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4.1 surround sound speakers. 5.1 when using mon... Dual 12" Cold Cathode Kit--Ultra Bright UV tubes 
CPUMotherboardGraphicsRAM
Intel P9600 Chipset: Intel GM45 Express ATI Radeon HD3470 2x4GB PC3-8500 1066MHz DDR3 
Hard DriveHard DriveCoolingOS
ADATA 120GB SATA3 SSD Western Digital Scorpio Blue 320GB 5400RPM (WD3... Factory laptop HSF Windows 8.1 Pro x64 
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Wife's rig
(9 items)
 
CPUMotherboardGraphicsRAM
Intel i7-4790k 4.7GHz @ 1.299v, HT on Asus Maximus VII Hero, Z97 chipset EVGA GTX 750 TI FTW, Core 1375MHz, TDP 125W 16GB (2x8GB) G. Skill Trident X 1866MHz CL8 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 EVO 250GB Patriot Pyro 120GB, SATA 6Gb/s Samsung Spinpoint F3 1TB, SATA 3Gb/s Liteon iHBS112-04 SATA BD burner 
CoolingCoolingCoolingCooling
XSPC Raystorm CPU Block XSPC Dual Bay res/pump - D5 Vario XSPC EX240mm radiator Bitspower White Rotary Compression Fittings x5 
CoolingCoolingCoolingCooling
Bitspower White 90° Rotary Compression Fitting x1 7/16" ID x 5/8" OD Clear Tubing XSPC Xinruilian 1650RPM x4, Push/Pull Corsair AF120 rear exhaust, White ring 
CoolingOSMonitorKeyboard
NZXT Sentry 2 Fan Controller Windows 8.1 Pro x64 Samsung B2230HD @ 1920x1080 Gateway RT3604 
PowerCaseMouseMouse Pad
Antec Earthwatts EA-650 Green Cooler Master HAF 932 Logitech G9x Wowpad by Microthin, Graphite surface for optical 
AudioOther
4.1 surround sound speakers. 5.1 when using mon... Dual 12" Cold Cathode Kit--Ultra Bright UV tubes 
CPUMotherboardGraphicsRAM
Intel P9600 Chipset: Intel GM45 Express ATI Radeon HD3470 2x4GB PC3-8500 1066MHz DDR3 
Hard DriveHard DriveCoolingOS
ADATA 120GB SATA3 SSD Western Digital Scorpio Blue 320GB 5400RPM (WD3... Factory laptop HSF Windows 8.1 Pro x64 
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post #9 of 13
Thread Starter 
I'm going to go ahead and RMA the card. I'll just hope that they have some in stock and if not hopefully the replacement will have the same HSF.

I'm going to temporarily replace this GTX460 768MB GPU with an MSI N250GTS-2D1G. I have another GTS250 but it is the 512MB version so I'm assuming that I can't SLI them. If I can SLI those two versions of the GTS250, please let me know. That way I will have a little more video performance while I'm waiting for my RMA to be completed. Looks like I'll be playing games with low settings for a while. I hope MSI is quick with my RMA.
   
Wife's rig
(9 items)
 
CPUMotherboardGraphicsRAM
Intel i7-4790k 4.7GHz @ 1.299v, HT on Asus Maximus VII Hero, Z97 chipset EVGA GTX 750 TI FTW, Core 1375MHz, TDP 125W 16GB (2x8GB) G. Skill Trident X 1866MHz CL8 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 EVO 250GB Patriot Pyro 120GB, SATA 6Gb/s Samsung Spinpoint F3 1TB, SATA 3Gb/s Liteon iHBS112-04 SATA BD burner 
CoolingCoolingCoolingCooling
XSPC Raystorm CPU Block XSPC Dual Bay res/pump - D5 Vario XSPC EX240mm radiator Bitspower White Rotary Compression Fittings x5 
CoolingCoolingCoolingCooling
Bitspower White 90° Rotary Compression Fitting x1 7/16" ID x 5/8" OD Clear Tubing XSPC Xinruilian 1650RPM x4, Push/Pull Corsair AF120 rear exhaust, White ring 
CoolingOSMonitorKeyboard
NZXT Sentry 2 Fan Controller Windows 8.1 Pro x64 Samsung B2230HD @ 1920x1080 Gateway RT3604 
PowerCaseMouseMouse Pad
Antec Earthwatts EA-650 Green Cooler Master HAF 932 Logitech G9x Wowpad by Microthin, Graphite surface for optical 
AudioOther
4.1 surround sound speakers. 5.1 when using mon... Dual 12" Cold Cathode Kit--Ultra Bright UV tubes 
CPUMotherboardGraphicsRAM
Intel P9600 Chipset: Intel GM45 Express ATI Radeon HD3470 2x4GB PC3-8500 1066MHz DDR3 
Hard DriveHard DriveCoolingOS
ADATA 120GB SATA3 SSD Western Digital Scorpio Blue 320GB 5400RPM (WD3... Factory laptop HSF Windows 8.1 Pro x64 
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14.1" LCD Logitech Wireless Mouse M310(Indigo Scroll) 
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Wife's rig
(9 items)
 
CPUMotherboardGraphicsRAM
Intel i7-4790k 4.7GHz @ 1.299v, HT on Asus Maximus VII Hero, Z97 chipset EVGA GTX 750 TI FTW, Core 1375MHz, TDP 125W 16GB (2x8GB) G. Skill Trident X 1866MHz CL8 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 EVO 250GB Patriot Pyro 120GB, SATA 6Gb/s Samsung Spinpoint F3 1TB, SATA 3Gb/s Liteon iHBS112-04 SATA BD burner 
CoolingCoolingCoolingCooling
XSPC Raystorm CPU Block XSPC Dual Bay res/pump - D5 Vario XSPC EX240mm radiator Bitspower White Rotary Compression Fittings x5 
CoolingCoolingCoolingCooling
Bitspower White 90° Rotary Compression Fitting x1 7/16" ID x 5/8" OD Clear Tubing XSPC Xinruilian 1650RPM x4, Push/Pull Corsair AF120 rear exhaust, White ring 
CoolingOSMonitorKeyboard
NZXT Sentry 2 Fan Controller Windows 8.1 Pro x64 Samsung B2230HD @ 1920x1080 Gateway RT3604 
PowerCaseMouseMouse Pad
Antec Earthwatts EA-650 Green Cooler Master HAF 932 Logitech G9x Wowpad by Microthin, Graphite surface for optical 
AudioOther
4.1 surround sound speakers. 5.1 when using mon... Dual 12" Cold Cathode Kit--Ultra Bright UV tubes 
CPUMotherboardGraphicsRAM
Intel P9600 Chipset: Intel GM45 Express ATI Radeon HD3470 2x4GB PC3-8500 1066MHz DDR3 
Hard DriveHard DriveCoolingOS
ADATA 120GB SATA3 SSD Western Digital Scorpio Blue 320GB 5400RPM (WD3... Factory laptop HSF Windows 8.1 Pro x64 
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14.1" LCD Logitech Wireless Mouse M310(Indigo Scroll) 
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post #10 of 13
Thread Starter 
Before I RMA this GPU, I had one more bit of info about my problem that I don't understand.

I can play all types of games and the driver never crashes. It only crashes while I am browsing the web. Why would that be?
   
Wife's rig
(9 items)
 
CPUMotherboardGraphicsRAM
Intel i7-4790k 4.7GHz @ 1.299v, HT on Asus Maximus VII Hero, Z97 chipset EVGA GTX 750 TI FTW, Core 1375MHz, TDP 125W 16GB (2x8GB) G. Skill Trident X 1866MHz CL8 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 EVO 250GB Patriot Pyro 120GB, SATA 6Gb/s Samsung Spinpoint F3 1TB, SATA 3Gb/s Liteon iHBS112-04 SATA BD burner 
CoolingCoolingCoolingCooling
XSPC Raystorm CPU Block XSPC Dual Bay res/pump - D5 Vario XSPC EX240mm radiator Bitspower White Rotary Compression Fittings x5 
CoolingCoolingCoolingCooling
Bitspower White 90° Rotary Compression Fitting x1 7/16" ID x 5/8" OD Clear Tubing XSPC Xinruilian 1650RPM x4, Push/Pull Corsair AF120 rear exhaust, White ring 
CoolingOSMonitorKeyboard
NZXT Sentry 2 Fan Controller Windows 8.1 Pro x64 Samsung B2230HD @ 1920x1080 Gateway RT3604 
PowerCaseMouseMouse Pad
Antec Earthwatts EA-650 Green Cooler Master HAF 932 Logitech G9x Wowpad by Microthin, Graphite surface for optical 
AudioOther
4.1 surround sound speakers. 5.1 when using mon... Dual 12" Cold Cathode Kit--Ultra Bright UV tubes 
CPUMotherboardGraphicsRAM
Intel P9600 Chipset: Intel GM45 Express ATI Radeon HD3470 2x4GB PC3-8500 1066MHz DDR3 
Hard DriveHard DriveCoolingOS
ADATA 120GB SATA3 SSD Western Digital Scorpio Blue 320GB 5400RPM (WD3... Factory laptop HSF Windows 8.1 Pro x64 
MonitorMouse
14.1" LCD Logitech Wireless Mouse M310(Indigo Scroll) 
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Wife's rig
(9 items)
 
CPUMotherboardGraphicsRAM
Intel i7-4790k 4.7GHz @ 1.299v, HT on Asus Maximus VII Hero, Z97 chipset EVGA GTX 750 TI FTW, Core 1375MHz, TDP 125W 16GB (2x8GB) G. Skill Trident X 1866MHz CL8 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 EVO 250GB Patriot Pyro 120GB, SATA 6Gb/s Samsung Spinpoint F3 1TB, SATA 3Gb/s Liteon iHBS112-04 SATA BD burner 
CoolingCoolingCoolingCooling
XSPC Raystorm CPU Block XSPC Dual Bay res/pump - D5 Vario XSPC EX240mm radiator Bitspower White Rotary Compression Fittings x5 
CoolingCoolingCoolingCooling
Bitspower White 90° Rotary Compression Fitting x1 7/16" ID x 5/8" OD Clear Tubing XSPC Xinruilian 1650RPM x4, Push/Pull Corsair AF120 rear exhaust, White ring 
CoolingOSMonitorKeyboard
NZXT Sentry 2 Fan Controller Windows 8.1 Pro x64 Samsung B2230HD @ 1920x1080 Gateway RT3604 
PowerCaseMouseMouse Pad
Antec Earthwatts EA-650 Green Cooler Master HAF 932 Logitech G9x Wowpad by Microthin, Graphite surface for optical 
AudioOther
4.1 surround sound speakers. 5.1 when using mon... Dual 12" Cold Cathode Kit--Ultra Bright UV tubes 
CPUMotherboardGraphicsRAM
Intel P9600 Chipset: Intel GM45 Express ATI Radeon HD3470 2x4GB PC3-8500 1066MHz DDR3 
Hard DriveHard DriveCoolingOS
ADATA 120GB SATA3 SSD Western Digital Scorpio Blue 320GB 5400RPM (WD3... Factory laptop HSF Windows 8.1 Pro x64 
MonitorMouse
14.1" LCD Logitech Wireless Mouse M310(Indigo Scroll) 
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