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[CNN] Steve Jobs fielded some customer service requests

post #1 of 25
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http://www.cnn.com/2011/11/22/tech/innovation/jobs-excerpt-customer-service/index.html?hpt=hp_c3
Quote:
Jobs even got directly involved in customer service, which was a part of Apple's business for which he exercised a great deal of attention and patience. He fielded e-mails about broken laptops and intervened on support calls.

Not sure exactly where this belongs--Mods, if you feel it is not newsworthy, I guess OT ain't a bad place for it... smile.gif

I found this interesting. Never had a very good impression of Steve Jobs--it was interesting to see him in a different light.
    
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post #2 of 25
Apple has always been good with customer service. This just cements how dedicated Steve Jobs was to Apple's success. 2 weeks ago I took a Macbook that had some top plate damage from the screen hitting it when it closed to an Apple store. Not only did they replace the top plate, they replaced the battery, replaced the case, upgraded the memory and installed Mac OS 10.7.
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post #3 of 25
Wow I would have thought Steve would have looked down on the customers and said something a long the lines of:

"You are nothing but mere mortals"
   
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post #4 of 25
for the price you pay for the hardware, youd expect them not to break. dell offers the same warranty system as well when yu pay for the complete care
post #5 of 25
Who cares , the man has passed .

Let him rest in peace .

Hes done more than enough for apple in his life time .
    
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post #6 of 25
Quote:
Originally Posted by Xristo View Post

Who cares , the man has passed .

Let him rest in peace .

Hes done more than enough for apple in his life time .

This.

He did his part and passed on his legacy and made his mark on the world, and people with Apple.

TapaTalk'd via DROID BIONIC
 
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post #7 of 25
Thread Starter 
Quote:
Originally Posted by Xristo View Post

Who cares , the man has passed .
Let him rest in peace .
Hes done more than enough for apple in his life time .
Quote:
Originally Posted by Dustin1 View Post

This.
He did his part and passed on his legacy and made his mark on the world, and people with Apple.
TapaTalk'd via DROID BIONIC

Yes, he's dead, so by all means, let's not learn something new about things he may have done during his lifetime.
    
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post #8 of 25
Didn't we know this for ages now? I thought this was common knowledge and was mentioned on OCN months ago.
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post #9 of 25
Well, one thing is for sure: Apple knows how to reach it's target markets.

I do wonder how long they will dance Steve Jobs' skeleton around with a top hat and cane though.
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post #10 of 25
a lot of people received help emailing their issues to sjobs.

but intervening in on a phone call, that's pretty interesting.
 
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