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[CNN] Steve Jobs fielded some customer service requests - Page 3

post #21 of 25
Quote:
Originally Posted by kabj06 View Post

Apple has always been good with customer service. This just cements how dedicated Steve Jobs was to Apple's success. 2 weeks ago I took a Macbook that had some top plate damage from the screen hitting it when it closed to an Apple store. Not only did they replace the top plate, they replaced the battery, replaced the case, upgraded the memory and installed Mac OS 10.7.

Always?
Skip to 33 minutes.


I think not. It took them a Class Action Suit to replace batteries.
Edited by Kand - 11/23/11 at 6:04am
post #22 of 25
Uhh, not a big deal

Gates > Jobs
post #23 of 25
Quote:
Originally Posted by Riou View Post

Jobs is just another in the long line of businessmen. There have been tycoons far greater and far more powerful (if you value that). Nothing special to see here.

How does being "far greater" and "more powerful" have anything to do with the article? Oh yeah, I'm sure you didn't read it.

Jobs was quite eccentric, and the way he ran a business reflected that. This article just reinforces that with a few stories. To compare him to some oil tycoon is a bit ludicrous imo.
post #24 of 25
Quote:
Originally Posted by guyladouche View Post

Haha, that's pretty entertaining.
My overall opinion of the man as a person hasn't changed or improved--with all due respect for a deceased person and their family--I still don't respect his behavior as a human being, and I do not at all affiliate his name with any sort of "greatness." But it was interesting to hear about that other aspect of his involvement with his company.
No doubt he did the things he did with customer service as a means to get a better understanding of how his business could be molded to net more customers and more profit--I don't have any delusions that he did what he did because he actually cared about the person on the other end--only on the bottom dollar, which the person represented.
Regarding that journalism student, to be fair, Steve Jobs DID respond to her. biggrin.gif Anyway, the probable real reason why she never got a response is because she didn't represent a dollar figure for the company. Businesses are businesses--that's what they do. She said that a company should respond to emails from a client/customer. Never did she identify herself as a client/customer needing support on her personal device. I can understand the response she got. I don't think it's nice, and personally I don't think I would respond in kind, but I can understand it.

Oh, I understand completely that He was just a business man and that Apple is just another company out to make profit... problem is that most Apple fans don't see that.
Quote:
Originally Posted by guyladouche View Post

Haha, that's pretty entertaining.
My overall opinion of the man as a person hasn't changed or improved--with all due respect for a deceased person and their family--I still don't respect his behavior as a human being, and I do not at all affiliate his name with any sort of "greatness." But it was interesting to hear about that other aspect of his involvement with his company.
No doubt he did the things he did with customer service as a means to get a better understanding of how his business could be molded to net more customers and more profit--I don't have any delusions that he did what he did because he actually cared about the person on the other end--only on the bottom dollar, which the person represented.
Regarding that journalism student, to be fair, Steve Jobs DID respond to her. biggrin.gif Anyway, the probable real reason why she never got a response is because she didn't represent a dollar figure for the company. Businesses are businesses--that's what they do. She said that a company should respond to emails from a client/customer. Never did she identify herself as a client/customer needing support on her personal device. I can understand the response she got. I don't think it's nice, and personally I don't think I would respond in kind, but I can understand it.
Quote:
Originally Posted by Kand View Post

Always?Skip to 33 minutes.I think not. It took them a Class Action Suit to replace batteries.

I remember that about the iPod batteries... How did I find out about it in the first place? My battery in my iPod went out and I found that story researching a new battery for it. I ended up replacing it myself. Then I gave that iPod to a friend, he needs a new battery in it now. I bought a new one 80gb, I have replaced the battery in it by now as well and that battery is now bad. I have also replaced the main board and then the LCD screen in it.

No more iPods for me.
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3 drives: 250gb, 500gb and 1tb 2x DVD burner w/ Lightscribe Windows 7 (64bit) 2x Asus 21.5" 2ms 16:9 1080p 
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post #25 of 25
Quote:
Originally Posted by Domino View Post

for the price you pay for the hardware, youd expect them not to break. dell offers the same warranty system as well when yu pay for the complete care

I have been witness to such greatness from dell. When the onboard videocard on my XPS M1210 died I called dell up (since I paid for the 4year warranty and all the bells and whistles) The "tech" on the phone said it was my screen that died and I clearly told him it was the graphics chip because I couldn't display to an external monitor either and they sent a local guy to replace my screen...well it STILL didn't work (duhh i told him that) and he called the tech line and said i was irate (which I wasn't i was like it happens mehh..) and they sent a new motherboard (which was needed to be fixed) a new bezel cause mine was scratched and a new top as well as a new base. So i got the complete outside for free all new.

I would have like to have called Apple and have steve jobs answer....wonder how many times he answered the phone and had this conversation??

Steve: Hello..my name is steve..steve jobs..maybe u have heard of me??

Customer: Who??

Steve: You know the founder of the company.....

Customer: Yah and im Bill gates...fix my dam ipod!!!
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