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Can I trust products from Newegg.com to be authentic?? - Page 2

post #11 of 24
While I've never heard of NewEgg selling knock-offs, they do, without even a shadow of a doubt, sell USED products as new!
I've been trying out Amazon for a few months and so far have no complaints with them. Yet.
As has already been said, Amazon lets 3rd party dealers sell on their site. This is the main reason I used to never buy from them. Now, just look and make sure that Amazon is the dealer that you're buying from and not one of the 3rd parties that sell on Amazon's site. Unless you know, understand and accept the difference.
NewEgg uses some people that do not comprehend the English language. Amazon uses some people that have never even heard of the English language. If you need to communicate with either site it's best to use the phone and ask for someone else, like the supervisor in charge, if the rep. you're first connected with is incomprehensible and/or thick.
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post #12 of 24
In my understanding of the history of newegg. The only time newegg has sold products that were "ripoffs/fakes" was when newegg themselves were scammed by a supplier. This is usually quite rare. You can count on newegg being reputable and honest 99.9% of the time.
     
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post #13 of 24
Quote:
Originally Posted by hertz9753 View Post

I don't have a bad word to say about newegg, and I will continue to order from then in the future.smile.gif

Ive spent over 7000 dollars at newegg in the past 2 years I have had no DOAs no used products and NO complaints. Their customer service is second to none and I frankly wouldn't buy anywhere else.


Ive also used Amazon a few times but I go to newegg first.
 
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post #14 of 24
Quote:
Originally Posted by kzinti1 View Post

While I've never heard of NewEgg selling knock-offs, they do, without even a shadow of a doubt, sell USED products as new!

Yep, they sent me an opened 965 BE for a 'new' one. Of course they ended up paying for the shipping and apologizing.. but it was quite shady nonetheless. I buy most of my electronics at Amazon.

They were also involved in a bit of bait-and-switch with Tom's and Crucial about a year ago. Tom's kept pushing this kit from Newegg (remember, Newegg ads on Tom's so there is conflict of interest) so I ordered. Supposed to be D9KPT. What I got.. was not D9KPT. Was single sided crap that wouldn't run at it's rated 1.5v 9-9-9-24 1333. I'll never buy Crucial again as a result.
Edited by pursuinginsanity - 11/28/11 at 3:15am
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post #15 of 24
No. They did not try to rip you off. Newegg sells "open box" components. Which are components that have been opened by a customer, or possibly even new, but sent back to newegg. They have been verified to work, and sold at an open box price. You most likely received an "open box" by mistake. It happens.

Advertising on a website does NOT make it a conflict of interest. Those Ad's are 99.99% google placed themed ads. Matched with a website. It was a coincidence, and you had a bad experience don't completely mark off a company because they made 1 mistake.
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post #16 of 24
Quote:
Originally Posted by Mahawka View Post

HAHA that's so funny. I have never bought anything from newegg before.....and now i never will.

You're basing this off of one problem due to a supplier? Newegg identified and resolved the issue.

Who else will you buy computer/parts from? Name any and I can dig up some issues.
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post #17 of 24
Quote:
Originally Posted by doingitforthekill View Post

No. They did not try to rip you off. Newegg sells "open box" components. Which are components that have been opened by a customer, or possibly even new, but sent back to newegg. They have been verified to work, and sold at an open box price. You most likely received an "open box" by mistake. It happens.

Advertising on a website does NOT make it a conflict of interest. Those Ad's are 99.99% google placed themed ads. Matched with a website. It was a coincidence, and you had a bad experience don't completely mark off a company because they made 1 mistake.

According to my NewEgg Order History, I've been from them since 1 July, 2001. I know what an "Open Box" item is. I ordered an ASUS GTX580 Matrix ROG videocard, supposedly NEW, and it was sent to me used. The next one they sent to replace the 1st was used and the one they sent to replace the second used one was also used. All documented and the serial numbers confirmed by ASUS as Pre-Used and Pre-Registered with them at the ASUS site.
NewEgg sells used items as new items. No doubt about it. I raised pure hell and barely got my money back and had to call, e-mail and write to just do that. I believe that NewEgg buys entire case lots from businesses that have gone out of business, some that had to close because of competition from NewEgg, and these companies see no reason not to slip in used items in the cases of products they sell when closing. It's still a very sad day when the Egg refuses to admit that they were wrong and that they continue to refuse to inspect high-end products before they ship them to see if they are actually new or used. I'm going with Amazon until they screw me over like NewEgg has done, on more than one occasion.
NewEgg didn't try to rip me off? Yeah. Right.
Here's a little quote from Wikipedia:

http://en.wikipedia.org/wiki/Newegg

"Counterfeit Intel processors

In March 2010, Newegg sold 300 counterfeit Intel Core i7-920 CPUs.[11] The problem was first exposed by a member of the website HardOCP, who posted about receiving the fake CPU on the site's forum.[12] Newegg at first released a statement saying that the processors were "demo units", but later said that they discovered that the processors were actually counterfeit, and that the company was terminating its relationship with one supplier in response.[13] The company offered replacement units to the customers who received a counterfeit processor, while Intel stated that they had been made aware of the problem and were investigating as well.[14]"

Why did it take 300 cpu's before NewEgg finally admitted that they had been scammed? They obviously did not even look even slightly closely at these cpu's. Anybody here could spot something like that in a heartbeat. That's because we take the time to confirm what we've bought since we can't trust the people that actually should do so before they make a sale.
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post #18 of 24
Newegg does not sell knockoffs unless their own suppliers scammed them somehow, as was the case with the i7's, which is rare but if it happens, you WILL be taken care of. They have their own warehouses and does not allow anyone else to sell through them. This only applies for their core site for electronics and components and stuff. I don't know anything about the Marketplace.

Amazon.com is the same except, that they DO allow other parties to sell through their site. Major vendors and private parties sell through here, similar to eBay. Keep an eye to where the product is coming from.

This is directly from Amazon and they've got you covered.
amazon.png

This is from a third-party vendor selling through Amazon.
someoneelse.png

I personally only buy if it's directly from Amazon, "Fulfilled by Amazon.com" or a major vendor.

Hope this helps! thumb.gif
     
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post #19 of 24
Quote:
Originally Posted by Mahawka View Post

HAHA that's so funny. I have never bought anything from newegg before.....and now i never will.

Newegg fixed this fast and iirc Intel jumped in that mess to figure out how the supply chain was corrupted and they both cut off all relations with the company responsible.
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post #20 of 24
If it's coming from Newegg (and not Newegg Marketplace) then you have no reason to worry about the authenticity of the items you bought. With the exception of the i7-920 flap, I have never heard of anyone getting anything other than what they ordered from the Egg. I've ordered upwards of $100K worth of various pc gear from them over the last 4 years, and to my knowledge, I've never received anything "open box" sold as new, though I have received open box replacements on RMA, which is kind of crappy but understandable from their perspective.

If anything, any troubles you would have with Newegg would come from their schizophrenic shipping department, which apparently has only one rule - "get it out the door." While their haste makes it possible for them to deliver stuff at warp speed, their inconsistent packaging can be frustrating. I've had USB serial adapters show up entombed in 2-feet of bubblewrap, then a bare HDD show up in a box 4x its size with no outerwrap at all. That said, they tend to over-wrap more than they do send things unprotected.

Long story short, if you bought it from Newegg, it's probably the real deal.
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