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program to get rid of a trojan and ESET wont clean or remove.... (win32/olmarik.tdl4 trojan)

post #1 of 12
Thread Starter 
for the past few weeks i have had ESET telling me i have a trojan and it cant clean or delet it. i have searched around and forund a removal tool on there site but when i run it it says the trojan is not present....

I have seen other pages offering programs to clean this but i'm afraid they are just shady programs that will install more trojans. Anyone got any tips on how to clean or delete a pesky virus!!!

here is the scan log from ESET
Code:
Scan Log
Version of virus signature database: 6667 (20111128)
Date: 11/28/2011  Time: 4:36:50 PM
Scanned disks, folders and files: Operating memory
Operating memory - Win32/Olmarik.TDL4 trojan - unable to clean
Operating memory » svchost.exe(4392) - a variant of Win32/Olmarik.AWO trojan - unable to clean
Operating memory » \\.\globalroot\systemroot\svchost.exe - error opening [4]
Number of scanned objects: 286
Number of threats found: 2
Number of cleaned objects: 0
Time of completion: 4:37:09 PM  Total scanning time: 19 sec (00:00:19)

Notes:
[4] Object cannot be opened. It may be in use by another application or operating system.
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post #2 of 12
You could try Malwarebytes = http://www.filehippo.com/download_malwarebytes_anti_malware/
It should work well in combination with ESET, & i used to use ESET too, but now i find the best combonation for me is "Avira & Malwarebytes"
& i have never had any probs + if somthing does become suspect (Minus the false positives) either one will pick it up & give you options.

Edit: You could also remove the suspect file's manually, by following the antivirus's.ect direction path,
although if windows system files have already become corrupt, then you may need to do a system restore/repair or even a fresh windows install.

Note: "Object cannot be opened. It may be in use by another application or operating system", sounds like other software is running in the background while ESET is trying to remove it, or some windows system files are corrupt?
Edited by KEX - 11/28/11 at 5:48pm
post #3 of 12
Thread Starter 
thanks.. i'm checking out malwarebytes now to see what that does.
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post #4 of 12
Thread Starter 
well malwarebytes found a few things and deleted them but still getting the notification from ESET that the trojan is still there....
Daily Driver
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post #5 of 12
ESET is a good antivirus & you prob still have time left before it expires? Is your system acting up in any way because of the trogan? if not is there a option to ignore this?,
& i'm not sure on a portable scanner that you could use ATM to find & remove the trogan, but you could temp disable ESET & install Avira = http://www.filehippo.com/download_antivir/
to see if it can remove it for you, the only prob with Avira (Free Version) is that it has a "advertisement popup" window from time to time, but you just have to click "OK" or close it,
& hopefully Avira will find it & then you can uninstall Avira & continue using ESET if you like.

Edit: svchost.exe is a OS file & is in the Windows/System32 folder, maybe you can find these "Olmarik.AWO" trojan & "Olmarik.TDL4" trojan in there & delete them manually?

Note: From what research i have done on this type of trogan, someone had success in removing it with the same prob as you, but they used "Combofix" & i have never used it so i can't say, but here is some more info = http://www.bleepingcomputer.com/combofix/how-to-use-combofix & http://www.geekstogo.com/forum/files/file/197-combofix-by-subs/
Edited by KEX - 11/28/11 at 9:30pm
post #6 of 12
Thread Starter 
i have seen a few posts around about combo fix but havnt really looked into it but maybe i will. I'll also try Avira for the hell of it!! It doesnt seem to be affecting my computer in anyway but the pop ups from ESET are annoying. thanks for the tips
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post #7 of 12
Have you contacted ESET? You're not only paying for their product, but their support too (and they're quite good).
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post #8 of 12
Thread Starter 
yeah i and i was refered to the page with the tool to remove that i had visited before frown.gif
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post #9 of 12
Are you trying to remove it in safe mode or in normal boot?
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post #10 of 12
Thread Starter 
havnt tried in safe mode.... i'll try that when i get home smile.gif

cant believe i didn't think of that......
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