Quote:
Originally Posted by Kaldari 
My order with them has been "pending" since the 14th. I noticed whoever set the account up left the end letter of my city name off, so I sent them a message that day or next pointing this out and also saying that it would probably still be fine since everything else was correct.
I haven't gotten a reply to the message and the order status has never changed.
Not having an item in stock or not having them time to do something with a package is one thing, but spending literally seconds informing customers or replying to messages is another.
I'm not disgruntled yet or anything, but the lack of communication and no status change leave a lot to be desired if they're looking for repeat customers. This on top of other people having the same sentiment on ResellerRatings. I do know that people usually don't speak out or review service if things run smoothly, so I always try to look at things objectively. But uhh.. yeah.
My order with them has been "pending" since the 14th. I noticed whoever set the account up left the end letter of my city name off, so I sent them a message that day or next pointing this out and also saying that it would probably still be fine since everything else was correct.
I haven't gotten a reply to the message and the order status has never changed.
Not having an item in stock or not having them time to do something with a package is one thing, but spending literally seconds informing customers or replying to messages is another.
I'm not disgruntled yet or anything, but the lack of communication and no status change leave a lot to be desired if they're looking for repeat customers. This on top of other people having the same sentiment on ResellerRatings. I do know that people usually don't speak out or review service if things run smoothly, so I always try to look at things objectively. But uhh.. yeah.
All absolutely valid concerns.
Your order is "weird" because it's a contest award; I tend to give priority to normal orders first, and then I process contest awards in large batches every week or two.
Part of the problem is just limited time right now; my wife has been traveling for her job a bunch again and has been gone the better part of the month, so my time has been stretched *very* thin.
My System
(13 items) |
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My System
(13 items) |
