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Need to RMA my H100

post #1 of 3
12/6/11 at 10:35pm
Thread Starter 
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The fan speed selector doesn't seem to be working the fans are always running at 2100rpm no matter what mode it is in... Actually I should the fan (singular) one of the fan stopped working after a few min (even tried plugging it straight into the mobo).

How did I luck out enough to have two problems with a Corsair product (I would think highly unlikely)? There doesn't seem to be any sings of physical damage and my unit is also not from the "recalled" lot a while back.
http://forum.corsair.com/forums/showthread.php?t=99361
I also tried to reset the firmware as described in this thread but had no luck.

Do you think I would be better off doing a RMA through Corsair or Newegg? I'm thinking about explaining my situation to Corsair support because I don't want to loose my chance for the Black Friday MIR, but Newegg may be faster.

I will say that the product did seem to do a pretty decent job cooling even with only one fan... can't wait to get a working unit.

EDIT: Opps sorry I'm not sure this is the proper location
Edited by Accuracy158 - 12/6/11 at 10:38pm
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post #2 of 3
12/6/11 at 10:44pm
That 2100 rpm you are seeing is actually the pump speed and it doesn't vary much. It should be around 2000 rpm at all times (+/- 10% error which would put it within your stated speed) regardless of the setting. The button on the pump only controls the fan speed. The fan not working is another story. I would definitely try calling Corsair and explain that 1 fan has died and see if they can exchange just the fan instead of RMAing the entire unit to reduce downtime.
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Gamma
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post #3 of 3
12/7/11 at 11:05am
Thread Starter 
Alright my bad, I gues you would be right about the pump speed. However I can certainly vouch for the fact that the fand speed are not changing at all when I switch from low two high so I still have a problem there. I also tried heating up the CPU with Prime95 and then trying to change fan speeds but still no difference.
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Core i5 760 @ 4.0GHz ASUS P7P55D-E PRO LGA EVGA GTX 670 FTW EVGA GeForce GTX 460 EE 
RAMHard DriveHard DriveHard Drive
2 x4GB 1600 G.SKILL Sniper 1.5v 120GB Agility 3  1TB 7200 RPM Seagate Barracuda 2TB 7200 RPM Seagate Barracuda 
Hard DriveOptical DriveCoolingOS
3TB 7200 RPM Seagate Barracuda ASUS 24x DVD/Burner Corsair H100 Windows 7 64bit 
MonitorMonitorKeyboardPower
Achieva ShiMian QH270-IPSMS Vizio VA22LFHDTV10T Ducky Shine 2 OCZ-ZX850w 
CaseMouseMouse PadAudio
NZXT Switch 810 Logitech G9x Mionix Ensis 320 Creative Sound Blaster X-Fi Titanium + Onkyo HTiB 
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Desktop PC
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CPUMotherboardGraphicsGraphics
Core i5 760 @ 4.0GHz ASUS P7P55D-E PRO LGA EVGA GTX 670 FTW EVGA GeForce GTX 460 EE 
RAMHard DriveHard DriveHard Drive
2 x4GB 1600 G.SKILL Sniper 1.5v 120GB Agility 3  1TB 7200 RPM Seagate Barracuda 2TB 7200 RPM Seagate Barracuda 
Hard DriveOptical DriveCoolingOS
3TB 7200 RPM Seagate Barracuda ASUS 24x DVD/Burner Corsair H100 Windows 7 64bit 
MonitorMonitorKeyboardPower
Achieva ShiMian QH270-IPSMS Vizio VA22LFHDTV10T Ducky Shine 2 OCZ-ZX850w 
CaseMouseMouse PadAudio
NZXT Switch 810 Logitech G9x Mionix Ensis 320 Creative Sound Blaster X-Fi Titanium + Onkyo HTiB 
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