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Koolance R4E Waterblock -- Anyone else's look like this? - Page 3

post #21 of 28
Thread Starter 
Quote:
Originally Posted by deafboy View Post

lol. I kind of like it.

Not surprised at all that they wouldn't advance RMA you one... who does that? That means they'd be trusting you to actually send it back.

Sucks about the leak though. frown.gif


Who does Advanced RMA? I've had Advanced RMAs from Intel, ASUS, Corsair and EVGA before. A couple of them didn't even have an Advanced RMA policy but they still came through and delivered top-notch service. 

 

And it's not on the honor system. You pay for the new incoming product, then they refund it when they receive the faulty product. It's essentially the same as buying a new product and getting a refund for the faulty one (usually companies won't do an advanced RMA if they will refund for faulty products, rather than replace).

 

In my case Koolance wasn't going to refund me for my leaking block or advance me a block under RMA. I'd have to take my system apart, put the air cooling back on, wait weeks, take the air back off, and put the "new" block on.

 

 

post #22 of 28
You mentioned you had two. Send them back one at a time. smile.gif
post #23 of 28
Quote:
Originally Posted by tsm106 View Post

Quote:
Originally Posted by mongoloid View Post

Milling marks...should have gone under a buffer with super fine polishing rouge before plating. El cheapos.

Meh. All of my nickel plated parts have them.

Nah, you don't have to use a buffer at all. You can account for it by having the mill finish the "beauty" sides, or anything asethetically viewable part. They just cut corners, or their mill can't keep Y-axis anymore.

True, you don't have to, but it would make it ultra super polished smooth blah blah blah aesthetically superior...lol.
post #24 of 28
Quote:
Originally Posted by OverK1LL View Post



Who does Advanced RMA? I've had Advanced RMAs from Intel, ASUS, Corsair and EVGA before. A couple of them didn't even have an Advanced RMA policy but they still came through and delivered top-notch service. 

And it's not on the honor system. You pay for the new incoming product, then they refund it when they receive the faulty product. It's essentially the same as buying a new product and getting a refund for the faulty one (usually companies won't do an advanced RMA if they will refund for faulty products, rather than replace).

In my case Koolance wasn't going to refund me for my leaking block or advance me a block under RMA. I'd have to take my system apart, put the air cooling back on, wait weeks, take the air back off, and put the "new" block on.


Ah, interesting. I guess that makes sense. But only really an option for users than could afford to buy a second one.
 
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post #26 of 28
im pretty sure those swirl "machine marks" are part of their design. its meant to look like that. i forget where i read it but im sure i did.

edit: no, actually its Danger Den.

http://www.pureoverclock.com/review.php?id=1340&page=3
post #27 of 28
Most if not all mass produced CNC'd items have tool marks, look at Pazzo motorbike levers they are a much higher dollar item and they have routing marks. I dought their machines are miss aligned or in need of repair, the only part of a koolance block that I have ever seen polished to a mirror finish is the CPU blocks ( and that is only the contact surface) all others including their GPU blocks have routing marks. No matter how many RMA's you do you are going to get back the same caliber of part I thnk..2cents.gif
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post #28 of 28
Thread Starter 
Quote:
Originally Posted by Danzilla View Post

Most if not all mass produced CNC'd items have tool marks, look at Pazzo motorbike levers they are a much higher dollar item and they have routing marks. I dought their machines are miss aligned or in need of repair, the only part of a koolance block that I have ever seen polished to a mirror finish is the CPU blocks ( and that is only the contact surface) all others including their GPU blocks have routing marks. No matter how many RMA's you do you are going to get back the same caliber of part I thnk..2cents.gif


I read somewhere on OCN (maybe even above) that the XS vendor stated the second batch won't have those "defects". I tried finding that statement on XS but couldn't.

 

And when I RMA I better not get the same caliber. At this point I don't care what it looks like, I just don't want my next one to leak. 

 

I also doubt its a design, because I've seen other blocks that look fine.



Quote:
Originally Posted by Arkuatic View Post

http://www.xtremesystems.org/forums/showthread.php?277274-Koolance-MB-ASR4E-for-ASUS-Rampage-IV-Extreme-Now-Available
They have vendor reps over at XS. You could let them know there.


I doubt it will do anything. Their CS won't even budge. If I didn't buy Koolance GPU blocks (3), CPU Block, Reservoirs, Pumps, and hundreds of dollars on fittings I'd switch to a different brand. Too much hassle now but the next time I build a rig, you can bet I won't be purchasing Koolance. 


 

Quote:
Originally Posted by deafboy View Post

Ah, interesting. I guess that makes sense. But only really an option for users than could afford to buy a second one.

 

Yes. But if you use a credit card, and wait to the beginning of your statement cycle, it usually is reversed by then.
 

 

 

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