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ECS RMA 4 +++months...aaaaack

post #1 of 11
Thread Starter 
Ok . I finally got confermation that my board/cpu were on the way...Anyone else had to rma anything to ECS?? Have problems with it?? Length of time??
I sent mine into them may third ...

Dear Customer,

The RMA# UFR06050309 was shipped on 9/8.

Thank You So Much

Faith

Customer Service Dept

EliteGroup Computer Systems
~~edit~~ Guess this might ned to say ECS buyers beware
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post #2 of 11
ROFL Pwned by Gateway's support.
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post #3 of 11
Thread Starter 
ECS supplies gateway??? I bought that board as a bundle at a local retailer~~smacks self in head~~doi !!!
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post #4 of 11
4 + months! ***!!!! With global economy, flight and electronic communications things should not take that long!

I feel for you, I hope that your hardware functions perfectly after that loooong wait.

I hate to sound cynical, but it seems like manufacturers are intentionally dragging their feet to dsicourage RMA's. Am I being paranoid?
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post #5 of 11
Sometimes repairs take very long because there are either not enough repair engineers (work stacking up) or due to a bad supply of parts for the engineers. When engineers order parts, for example at Asus.. it sometimes takes like 2 or 3 weeks before we receive the parts to fix the costumer problem. But yeah, 4 months is really long.. it might have been on a stack of parts which sort of had been forgotten about.
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post #6 of 11
Thread Starter 
Well true but I've RMA'ed stuff to MSI, Asus, and biostar...two weeks...ECS didn't even have to fix it ..they sent me e-mail the board was bad after seven days...said will replace with a "new" one....well I got it friday...thats my second time with them...first time i waited three months. complained and complained..finally got my stuff on a wed. then again on thurs. and friday they shipped it three times...DOI...so I got three 3100+ athlon xps for my wait... hohum!!
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post #7 of 11
Quote:
Originally Posted by dotcomthese
Well true but I've RMA'ed stuff to MSI, Asus, and biostar...two weeks...ECS didn't even have to fix it ..they sent me e-mail the board was bad after seven days...said will replace with a "new" one....well I got it friday...thats my second time with them...first time i waited three months. complained and complained..finally got my stuff on a wed. then again on thurs. and friday they shipped it three times...DOI...so I got three 3100+ athlon xps for my wait... hohum!!
Good...now refine your technique for killing things and mail me a 3100+...LOL
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post #8 of 11
Quote:
Originally Posted by PROBN4LYFE
Good...now refine your technique for killing things and mail me a 3100+...LOL
ROFL, count me in too
 
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post #9 of 11
Quote:
Originally Posted by sandiegoskyline
ROFL, count me in too
I'll put it to work I tell you...
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HP Classic wireless PC Power and Cooling Silencer Mk II 950W High P... NZXT Phantom...again lol HP Classic wireless 
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MicroCenter Onboard TBA 
CPUMotherboardGraphicsRAM
2500k Maximus V Extreme Radeon 6950HD Avexir 
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PRONE
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Cap't Crunch
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Swiftech MCRES-Micro Rev 2 Larkooler 240mm Rad server 2008 RC2 HP 2207HD 
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HP Classic wireless PC Power and Cooling Silencer Mk II 950W High P... NZXT Phantom...again lol HP Classic wireless 
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MicroCenter Onboard TBA 
CPUMotherboardGraphicsRAM
2500k Maximus V Extreme Radeon 6950HD Avexir 
Hard DriveOptical DriveCoolingOS
Corsair Force 3 LG DVD RW Corsair H100i WIndowd 8.1 
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post #10 of 11
2-3 weeks is common, anything over a month is inexcusable!
ECS is out of there minds if they think that 3-4 MONTHS is acceptable!

Do a PRODUCT REVIEW and INCLUDE the LAME Customer/RMA SUPPORT!
    
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