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Creative Labs RMA Help

post #1 of 7
Thread Starter 
I filed a RMA request on 11-29-11 for my X-Fi Titanium which just decided to stop working, here we are on the 12th and I yet to get a response. Anybody else ever deal with their RMA and what can I do to speed these lazy dudes up?
Edited by snoball - 12/13/11 at 5:19am
 
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post #2 of 7
Thread Starter 
Early bump, need to get an answer soon
 
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post #3 of 7
Apart from sending them a quick reminder, I don't see what you can do thumb.gif
 
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post #4 of 7
Thread Starter 
I tried to file another RMA but apparently the serial number can only be listed for 1 RMA at a time, makes sense I guess. I hunted for a phone number on the contact page but couldn't find anything.
 
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post #5 of 7
Thread Starter 
Still this company is ignoring the request. Anyone ever deal with them?
 
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post #6 of 7
Try this number,
405-742-6622

G luck!
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post #7 of 7
I live right by the one of the US Creative Labs. They just closed shop here.

"Creative Labs Americas
In 1988, we set up our US subsidiary, Creative Labs, Inc. with the aim of breaking into the massive US market. Located in Milpitas, California, Creative Labs, Inc. is the sales, marketing, training and customer support organization for Creative Technology in the Americas. Creative Labs' operations include a technical support centre in Stillwater, Oklahoma
."

The place is actually in a terrible, broken down, shopping mall. All that is left is a Beauty School, Dollar General, Walls Outlet Store, and a Vet Clinic.

It was top of the line when they first started. They had a little R&D lab, full customer testing facility and call center. After a few years it just turned into a RMA and call center. Then it moved to strictly a call center with less than 15 employees. Now it is closed up with a broken down car in front of the building.

Since the guy above posted a 405 number, they might still have one or two people in there. Last time I looked there was a realty sign on the door. Another local number is (405) 742-6655.

Here is a pic from Google Maps.

Good Luck with their super awesome customer service! wink.gif

276

And of course they moved and went to a larger city. Probably have a huge facility/facilities now.
Edited by Biscuits_N_Gravy - 12/14/11 at 10:03am
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