Originally Posted by LoNeLyKiLLeR
Thanks a lot guys you are the best .
Now i would realy like to know from where to buy the parts that i will need . Because Ebay mail where i live between 1 - 2 weeks so the costumer's service is going to be bad . Should i try something local ?
Thanks again all for your replies
Why not just buy retail from a site like Newegg?
You will typically have to buy bulk to save money, and then you'll have hardware lying around. Just let people know that service is available ASAP, but parts will take shipping time. Most business should be software and OS related, not hardware anyways. While we are on the topic, might I recommend that you also develop a contract that you get everyone to sign. You should really cover yourself in terms of what you can charge for, your rates, return and satisfaction policies, etc etc etc.
Never promise a timeline without looking at the machine. I'd personally charge an hour up front just to look at a machine, call the customer after you look at it, and if they want the work done apply the hour to the work. If not, you got your hour up front instead of wasting time. Also, make sure you don't set yourself up to offer support. make sure you are clear that the machine leaves working, but you can't be held liable for remembering people's passwords, reinstalling software, etc. You absolutely WILL have people calling you later saying that their new wireless card is great, but they don't know their password now.
It helps to have a customer sheet with things like OS password written down, prevents you from calling back when you can't access the machine, etc. Have policies and prices for virus work, upgrades, OS installation, all the things you will do frequently so that it is easy to understand and explain. Put these things on advertisements and check with other local businesses to make sure you are competitive.