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Scythe USA Inc. doesn't support it's customers, no warranties and no support! - Page 3

post #21 of 30
Quote:
Originally Posted by Systemlord View Post

Actually after I had sent Mitsuru the You Tube video and link to this forum he stated that he read another forum member's post that stated having the same issue,

Hmm...I wonder if that was my post. I wonder if they'd honor an RMA with a sleeved 3 pin connector rather than the normal molex?
 
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post #22 of 30
what is the best way to contact Scythe USA? i have 2 fans that burnt out in less than a year that are still covered by the waranty that i need to have replaced.
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post #23 of 30
Quote:
Originally Posted by cblaxx19 View Post

what is the best way to contact Scythe USA? i have 2 fans that burnt out in less than a year that are still covered by the waranty that i need to have replaced.

email: support@scythe-usa.com

phone: (626) 369-5500

its best to use the phone method. youll get someone alot faster than having to wait a day or 2 for someone to reply to an email.
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post #24 of 30
Glad I only buy Noiseblockers. I had one that was giving off a low piched hum when turn up at around 9v. I have 6 total multiframes in my system and none made the noise. I contacted NB and told them what the problem was. Their first question was what's your shipping address, no questions, no requests for video, no RMA... they just sent me a fan to replace the humming one.

Actually I feel kinda bad, cause I now have a 140 at 6v that squeels, though it works fine at 9v... so I'll just bare with it as it hardly makes any noise.

But yeah, sorry to hear they screwed another customer. I guess we should all start our e-mails by " I come from (OCN, XS, [H]) forum and I have a problem with one of your products."... maybe they'd think twice about bad publicity...
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post #25 of 30
Thread Starter 
Quote:
Originally Posted by firestorm1 View Post

email: support@scythe-usa.com
phone: (626) 369-5500
its best to use the phone method. youll get someone alot faster than having to wait a day or 2 for someone to reply to an email.

Actually I truly believe if I had called Scythe USA Inc. instead of emailing them things would have played out diffidently, don't let one employee discourage you from buying their product, it wouldn't be fair to the company. I didn't come here to bash Scythe USA, I came hear to stand up for myself as a consumer. In the end I got in contact with the right person and they honored their commitment to the customer, Scythe USA Inc. restored their reputation and that should be praised!

applaud.gif
post #26 of 30
Question for you Systemlord. You mentioned you sleeved your cables. Did you leave the standard connector(s) in tact or supply your own?
 
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post #27 of 30
Thread Starter 
Quote:
Originally Posted by Angrybutcher View Post

Question for you Systemlord. You mentioned you sleeved your cables. Did you leave the standard connector(s) in tact or supply your own?

All I did was use cable sleeving over what came with the fan, but I plan on making all seven fan leads 2-3" inches in length using MDPC-X black connectors for my Silverstone TJ11 build. Is there something that you know and I don't about the connector?
post #28 of 30
Nope. Was just wondering for warranty purposes. I snipped the standard double molex + 3pin from my AP30s before testing. One of them has this vibration/buzz issue but only at certain voltages.
 
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post #29 of 30
Thread Starter 
Quote:
Originally Posted by Angrybutcher View Post

Nope. Was just wondering for warranty purposes. I snipped the standard double molex + 3pin from my AP30s before testing. One of them has this vibration/buzz issue but only at certain voltages.

The GT fans I sent back would buzz whenever they pleased, I had to fight with them for 30 minutes at times.The thing that has me scratching my head is they never buzzed when I first got them, it took about 3-6 months for the buzzing to occur. Anyhow I powered up the new GT fans I received today and for the first couple of minutes (1 fan) I could feel what felt like bearing grinding, it wasn't a sound more like a vibration. Since it came and went after the first few minutes I believe it was because the bearing had not broken itself in so early in its life. Note that this bearing vibration only happen on one of the three fans.
post #30 of 30
I have 7 AP15's now on order. Here's to hoping they don't run into this problem smil3dbd4e4c2e742.gif
 
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